The training has been completely redesigned and moved to an online, self-paced format. Discover even more benefits of doing what you love. TECHNICAL EXPERT APPLE STORE INTERVIEW | QUESTIONS ASKED | APPLE RETAIL 2021 3,464 views Aug 21, 2021 115 Dislike Share Save Pilot MB Technical expert questions asked during the interview.. Click here to see the total pay, recent salaries shared and more! Apple is dedicated to developing technology that everyone, including people with disabilities, can access and use. You will be working with customers one-on-one to help them with their Apple products. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. The Apple Professional Training courses are now available at training.apple.com. 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Apple Employee Reviews for Technical Specialist - Indeed When you earn an Apple certification, you must adhere to the Apple Identity Guidelines, which describe how you may use Apple logos and digital badges. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Employees were informed that the location would be shutting down immediately, even though it was open on Wednesday morning. By becoming an Apple technical specialist, you can set yourself apart from the competition and find success in this growing field. Apple is a drug-free workplace. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. How to become an Apple Certified Macintosh Technician This cookie is set by the Google. Desktop Support Specialist - Mid-Level Equiliem San Francisco, CA Quick Apply $40 to $45 Hourly Full-Time . After customers purchase our products, youre the one who helps them get more out of their new Apple technology. It felt pretty good to be able to help this woman. Find available Technical Support and Customer Support roles Learn about Apple Support Advisors Apple Store Support We also provide our own trainer-developed courses and bespoke courses to meet any requirement. At first I didn't understand why she was so upset about an easily replaceable phone. We also use third-party cookies that help us analyze and understand how you use this website. But opting out of some of these cookies may affect your browsing experience. NOW WATCH: The 6 best new features coming to Apple computers. We also boast an active community focused on purchasing decisions and technical aspects of the iPhone, iPod, iPad, and Mac platforms. Apple today launched updated professional training and certifications for IT support and management. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Apple Certified iOS Technician Training (ACiT) \nApple Certified iOS Technician (ACiT) 2016 is a 3-day course that enables students to become certified to troubleshoot and repair iPhone, iPad, Apple Watch, and Apple TV at an Apple Authorized service facility. When a customer needs assistance, you quickly assess their situation. Bing Ads sets this cookie to engage with a user that has previously visited the website. Certifications are updated on a per product basis annually. As mobile devices become more complex, technicians will be needed to repair and maintain them. The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. There were crazy long lines, especially for the iPad 2, and the iPhone 5. At other times, you refer customers to support team members who get them up and running again. I will never forget them. In addition to having a strong technical background, its important that you are able to communicate effectively with customers. I remember they would often buy the entire store crew a full meal for free on launch days, which was pretty awesome. Come eager to listen and learn from your team, your mentors, and your customers. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. We believe deeply in inclusion in technology, so the new courses are self-paced and freely available, and we are working to ensure ability to pay isnt a barrier to earning Apple certification., Two new Apple Professional Training courses Apple Device Support, and Apple Deployment and Management are available today on training.apple.com. Apple technical specialists have a wide range of responsibilities, which can include: The salary of a technical specialist can vary depending on their level of education, years of experience, and the company they work for. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. At Apple, base pay is one part of our total compensation package and is determined within a range. To view your favourites, sign in with your Apple ID. Here's what we know so far. Here are three trends influencing how Apple Technical Specialists work. Necessary cookies are absolutely essential for the website to function properly. Join to apply for the US-Technical Specialist role at Apple You may also apply directly on company website . Bing sets this cookie to recognize unique web browsers visiting Microsoft sites. Weirdest thing that happened on the job: Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. When a customer needs assistance, you quickly assess their situation. See which role best matches your experience. The Apple Certified Support Professional badge is a required prerequisite to earn the Apple Certified IT Professional badge. Apple Certified Trainer candidates are qualified based on technical proficiency and instructional skills. Apple Certified Trainer candidates are qualified based on technical proficiency and instructional skills. Review the relevant exam preparation guide for detailed instructions on how to prepare. If you dont pass the exam on the first try, you can purchase another exam and retake it after 14 days. Get startedand submit your resume. Apple technicians solve problems by identifying the issue, researching possible solutions and implementing the best solution. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . click here to select a store and view pay information. Learn more about your EEO rights as an applicant (Opens in a new window) . Acknowledging, Diagnosing and Troubleshooting technical issues of Apple products. Lots of different people to learn from and meet. You maintain composure and customer focus while troubleshooting and solving issues. Apple Technical Specialists will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace. It does not store any personal data. Becoming certified to repair Apple products requires passing exams through an online Authorized Testing Center. Europe's No.1 Apple Training Specialist. . Areas of work include Technical Support, Customer Administration Management, Program Support, Instructional Design, Training, Software Support Engineering, and Management. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. US Bureau of Labor Statistics, Computer, and Information Systems Managers. Apples new IT training series begins with the Apple Device Support course. Come to us in your pursuit of success. Most surprising thing about working at Apple: I would think readers would be surprised to see the energy behind Apple's walls, to know that management is always working on creating a better customer experience. Fujitsu Technical Systems Specialist Salaries 50 features and changes you might have missed in macOS Ventura. Based on 88 salaries posted anonymously by Ontario Power Generation Technical Training Specialist employees in Strathroy, ON. Apple is an equal opportunity employer that is committed to inclusion and diversity. As businesses become more reliant on technology, the need for security professionals will continue to grow. If you have ever entered an Apple store in the morning you will see just how perfect every iPad, iPod, MacBook Pro have been aligned without fingerprints. Customer loyalty and satisfaction is their number one priority. Apple Technical Specialist Salary & Outlook, Apple Technical Specialist Job Requirements, Apple Technical Specialist Work Environment, How to Become an Apple Technical Specialist, 17 Apple Technical Specialist Interview Questions and Answers, Managing Apple devices in an organization, including planning, configuring, and deploying updates and fixes, Performing technical support tasks for users, including answering questions about product usage, troubleshooting problems with devices, and performing basic maintenance tasks like updating computer software or replacing batteries in portable devices, Coordinating with other IT departments to ensure that new devices are properly integrated into existing networks, Installing and upgrading operating systems on computers and server hardware, Performing diagnostics testing to determine what may be causing computer problems, Repairing damaged equipment by replacing components such as hard drives and computer boards, Providing technical support for computer networks, including installing new hardware and software and configuring settings on network devices such as routers and firewalls, Maintaining records of network configurations and troubleshooting activities for future reference, Recommending new technologies that could improve efficiency or solve business problems, Serve customers by providing expert technical support and troubleshooting for a range of Apple products, Build strong relationships with customers, demonstrating empathy and patience while delivering high-quality customer service, Stay up-to-date on new Apple products and services, as well as changes to existing ones, in order to provide accurate and timely information to customers, Use a variety of tools and software to diagnose and resolve technical issues, Escalate complex or unresolved problems to senior staff or management as needed, Keep detailed records of customer interactions and case histories, Follow all company policies and procedures, Provide feedback to management on ways to improve products, services, and processes, Assist other team members with their tasks as needed, Train new hires on company policies and procedures, 2+ years customer service or technical support experience, Proven ability to troubleshoot technical issues, Excellent communication, problem-solving, and people skills, Ability to work independently and as part of a team, Flexibility to work evenings, weekends, and holidays, Associates degree or higher in computer science or related field, Apple Certification or other technical certification. OWC Thunderbolt Go Dock - Perfect for New MacBook Pros! Ontario Power Generation Technical Training Specialist Salaries in document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Subscribe to our mailing list and well send you a 10% off code to use when you contact our team to book any Apple training course for a limited time only! To help meet this growing demand, Apple today launched updated professional training and certifications for IT support and management. Get weekly top MacRumors stories in your inbox. This requires a lot of testing and coordination between different teams within Apple. tock pay options (up to 10% of your income quarterly at 15% of market value) and d. iscounts, such as 25% off a product once a year, 15% off products for friends and family on three products a year, and an unlimited 10% in-store discount on anything, any time. When youre authorized or certified in your area of business or expertise, you also represent Apple. About AppleCare service certifications - Apple Support At the store I was introduced to a manager who explained that the followingSaturdaymorning theywere having a hiring event at7 a.m., and she invited me to attend. And after youve passed an exam, display your verified digital badge on any professional networking site. During training, an Apple technical specialist will learn about the companys policies and procedures, as well as the products and services they offer. Attention to detail can also help technicians troubleshoot problems and identify the source of issues. By clicking Sign up, you agree to receive marketing emails from Insider 325 reviews from Apple employees about working as a Technical Specialist at Apple. What Is A Technical Specialist - Zippia Apple Employee Reviews for Apple Specialist - Indeed Hiring process: Well, I was working at Best Buy but I wanted something more exciting. You know, just like the things we make. Both full-time and part-time jobs are available. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. You reassure customers when delivering product diagnoses and potential solutions. When a customer needs assistance, you quickly assess their situation. There are over 400 Apple Stores worldwide, so there is a good chance that there is one near you. Were excited to work with Apple in our new chapter as a 501(c)(3) and ensure that the certification is available to anyone with the passion to take a new step forward in their career.. The exam costs aren't as crazy as CompTIA. Apple Training Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. The courses are sequential, and build on skills and concepts as the user progresses. Apple technical specialists are in high demand because they have the skills necessary to support and maintain Apple products. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store. That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. Upon successful completion of the exam, users will receive the Apple Certified IT Professional certification.4. The entire store team benefits from your commitment to providing the best care for customers. This is because as more data is stored online, there is a greater risk that it will be compromised by hackers or other criminals. We're committed to being your source for expert career guidance. At Apple, were not all the same. As a new 501(c)(3) organization, two key tenets of the Mac Admins Foundation are making a welcoming and accessible organization to expand the profession, and maintaining affordable access to all community resources. You also have the option to opt-out of these cookies. At other times, you refer customers to support team members who get them up and running again. Helping customers and providing technical assistance. Surname must be different to the First Name. Based on 4 salaries posted anonymously by Nokia Technical Manager employees in Dusseldorf, Germany. Youll need to be flexible with your schedule. This can be a very rewarding job, but it can also be stressful at times. Add to Favourites IN-Technical Specialist. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialities and skill sets, Ability to thrive on change as products evolve. Through an estimated 13 hours of content, users will cover developing a deployment strategy, using Apple Business Manager and Apple School Manager, and configuring devices with an MDM solution. Certifications & Licenses: Certifications are not a requirement to become an apple technical specialist, but they can help you become a more competitive job candidate. Two new Apple Professional Training courses Apple Device Support, and Apple Deployment and Management are available today on, Apple device management and security company Jamf reported that its. Apple technology is complex, and technicians need to be precise when diagnosing and repairing devices. Top Notch Staffing Inc Program Specialist (Technical Training) Job in From what I knew, many Geniuses who had been there since the store opened its doors were making well over $40 an hour. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management. The redesigned training has moved to an online, self-paced format. Stay up to date with what you want to know. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. Check your badge on Credly for specific expiration dates. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. MacRumors attracts a broad audience of both consumers and professionals interested in the latest technologies and products. The sector specific training will be part of our Campus to Technical Careers (C2TC) program. Siemens Healthineers Technical Training Specialist Salaries in Setauket Apple digital badges are typically valid for 2 years from the date issued by Apple, but specific expiration dates vary. Course List macOS Support Essentials 12 (Monterey) APL-MAC101-112 macOS Support Essentials 12, the official course for macOS support, is a top-notch primer for anyone who needs to support, . As part of that process, were rolling out Mac as a choice for our employees. This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks. . By helping Apple maintain strong relationships with customers, you are instrumental to our success. AppleCare Technician Training - Self-paced online program including training materials and diagnostic tools Apple Authorized Training Center - 2 to 5 day courses containing lectures, demonstrations and hands-on lab exercises Global Service Exchange - Self-paced training materials (only available to technicians employed by AASP's and SSP's) Top editors give you the stories you want delivered right to your inbox each weekday. With underwriting from Apple, the foundation will offer vouchers to applicants with financial need. I also think readers might find the level of diversity among the talent at Apple very inspiring. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. This cookie is used by the map which helps visitors to identify and reach the facility. Do you love how it feels to help others? After customers purchase our products, youre the one who helps them get more out of their new Apple technology. Different together. I filled out Apple's online application, which consisted of a series of questions that I suppose helped them determine if I was "Apple material.". Apple Employee Reviews for Technical Specialist - Indeed The Apple Store is open from 9:00 am to 9:00 pm, so you will need to be able to work a flexible schedule that includes weekends and holidays. Geniuses often made $25 to $30 an hour based on their tenure. Both full-time and part-time jobs are available. Apple is a drug-free workplace. You have excellent time management skills and can make decisions quickly. Take proctored certification exams from your home or office. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management (MDM). iOS 17 Wishlist What Do We Want to See? Assess employee needs and develop tech training related courses and/or programs. People do so much with our products these days, so showing them how to have a little more control over their devices is like giving them a little more control over their lives. That followingSaturday,bright and early, I headed over to the event, which was incredibly crowded. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Attention to detail: Attention to detail is the ability to notice small changes in a system or process. The average salary for a Technical Training Specialist is 64,558 per year in Strathroy (Canada). Salary information comes from 13 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Apple Technical Specialist salaries: How much does a Apple Technical The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. They may also move into management positions. A woman in tears came into the store because she had dropped her phone in the water. A selection of macOS tips to make your Mac life a more effortless experience. You can find information about the accommodations request process in the. Get 20% off your Jamf training if you work in education. A selection of quick iOS tips that will make you a lot more time-efficient in the long run. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Learn more (Opens in a new window) . Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. I agree to the Privacy Policy & Terms and Conditions. Mdia salaria de Training And Technical Assistance Specialist da empresa ICF em Washington Dc: Com base em 3781 salrios de Training And Technical Assistance Specialist na empresa ICF publicados de forma sigilosa por funcionrios em Washington Dc. Learn more (Opens in a new window) . Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. These cookies will be stored in your browser only with your consent. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelors degree in computer science, information technology, computer engineering or another closely related field. To view your favorites, sign in with your Apple ID. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Roles based in Quebec require French language proficiency. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. These cookies track visitors across websites and collect information to provide customized ads. Expertise in customizing and running live demo-based training courses and webinars for small, midsize, and enterprise clients.
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