Vivid Seats lets you search for tickets by date, venue, city, price, quantity and seat location. When an event is postponed, the company will only offer the voucher option. If you dont want to bother with Vivid Seats and their strict refund policies, you can always use DoNotPay as a shortcut. These tickets are marked on the listing as "Zone Seating." should have advocated for him instead of rolling over. Even as states around the country begin to reopen, it looks like it will take some time until things are totally back to normal in the entertainment industry. Himberger was desperate to get a refund, and Vivid Seats wouldnt respond to his queries. Consumer Alert: No more automatic refunds for skipped ports? Where is it? State arbitration laws do not govern in any respect. Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. Vivid Seats's third-party sellers list and sell the tickets. The hotel gave me a refund for our room even though it was too close to the show date, he says. SXSW, like many small businesses across the country, is in a dire financial situation requiring that we rely on our contracts, which have a clearly stated no refunds policy. Email our customer service team atsupport@vividseats.com, and well get back to you! We list the names, numbers, and email addresses of the Discover executives on this site. Tickets are typically delivered per this schedule unless the delivery date in the listing is a date in the future (although timelines can vary in individual circumstances): Attendees to live events must abide by the rules and policies of the venue, promoter and anyone else responsible for the event. It is your responsibility to make certain that your mobile device is charged with sufficient power so that you can access your tickets when you arrive at the venue. 2021 Vivid Seats Ltd. All rights reserved. (1) If you bought a ticket to an event that was cancelled, you may already have gotten a credit in your Vivid Seats account that you can use to buy tickets to future events. Vivid Seats reserves the right to change the delivery method, at its sole discretion, and may deliver tickets for any order up to the event start time listed on the tickets. Nothing contained on the site should be construed as granting, by implication, estoppel or otherwise, any license or right to use any Vivid Seats Property without the express written permission of Vivid Seats. Since we last reported on how to get your money back, several ticketing sites have updated their terms and conditions, so weve updated this post with the latest information. No proof is requested. I want a $1,100 refund for my Samsung electric stove. Were always here to help. While a credit would seem reasonable under normal circumstances, I feel we should receive a refund. Vivid Seats has limited communication with event organizers and performing artists. Vivid Seats didnt update them to make it harder to get a refund, post-pandemic. You are required to cooperate in such investigations including, but not limited to, providing any and all information requested. Sit back and relax while we do the work. . Ticket marketplaces like Vivid Seats do not control these decisions. You assume any and all risks, costs, and harms arising from or relating in any way to the risk of contracting, exposure to, or contraction of a communicable disease or illnessincluding, without limitation, COVID-19 or any other virus, bacteria, or other pathogenand you hereby waive any and all claims and potential claims against Vivid Seats, and the Indemnified Parties (as such term is defined below) relating to such risks, harms, and/or exposures. Vivid Seats is giving customers a choice: they can get a refund on their ticket price for any canceled or postponed event, or they can get a voucher good for 120% of the value of the ticket. Also, if youve paid in full, you can request a partial refund by calling 714-781-4567. In fact, they were canceling their shows and then scheduling new ones, but forcing everyone to attend the new show even if it wasnt convenient or they didnt feel safe. Wheres my airline ticket refund from GotoGate? No refunds or other compensation will be given without the original tickets, unless otherwise determined by Vivid Seats, in its sole discretion. Delivery will occur on or before the delivery date on the listing, regardless of delivery method. All sales are final. Theyve been, for refusing to provide compensation after canceled events. Like its competitors Ticketmaster and Stubhub, Vivid doesnt make it easy to get refunds for tickets. The company has previously. Become a subscriber to support our journalists. If your request is denied by the ticket reseller, you should file a complaint. As our Sales Terms and Conditions state, all sales are final. WITHOUT LIMITING THE FOREGOING, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT VIVID SEATS AND ANY OTHER INDEMNIFIED PARTY SHALL HAVE NO LIABILITY OR RESPONSIBILITY WHATSOEVER FOR: (I) ANY ACTION OF ANOTHER USER ON THE SITE; (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, WHETHER ARISING IN CONTRACT OR IN TORT, RESULTING FROM YOUR ACCESS TO OR USE OF THE SITE, OR ATTENDANCE AT AN EVENT, INCLUDING ANY CLAIM, CAUSE OF ACTION, OBLIGATION, LIABILITY, RIGHT, OR REMEDY WHETHER OR NOT ARISING FROM THE NEGLIGENCE OF VIVID SEATS; (III) ANY UNAUTHORIZED ACCESS; (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE; (IV) ANY BUGS, VIRUSES, WORMS, DEFECTS OR OTHER ITEMS OF A DESTRUCTIVE NATURE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SITE BY ANY THIRD PARTY; (V) ANY ERROR, MISTAKE, INACCURACY OR OMISSION IN ANY MATERIALS, OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY MATERIALS AVAILABLE THROUGH THE SITE; AND/OR (VI) ANY LOST, STOLEN OR DAMAGED TICKETS. Vivid Seats shall not be liable or responsible for any inconsistencies discovered after the 48-hour window has passed. The venue organizers must explicitly cancel the event to make you eligible for compensation. Additionally, Vivid Seats was named No. Sears couldnt deliver my appliances. Himbergers case is about more than a company that tries to keep your money. please contact our team at Elliott Advocacy through this form. . If you want a refund, you have 30 days to request it starting from the announcement of the new show date. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Vivid Seats reserves the right to report to appropriate law enforcement authorities or other relevant third parties any activity that it believes, in its sole discretion, may in any way violate any local, state, federal or international law. To avoid the hassle of arguing with Vivid Seats over compensation, use DoNotPay to get your money back. A full-service national event ticket marketplace. Vrbo took my $1,270! IF YOU PURCHASED A TICKET THROUGH VIVID SEATS ON OR BEFORE APRIL 1, 2021 TO AN EVENT THAT, AT ANY TIME FROM SEPTEMBER 29, 2016 THROUGH APRIL 1, 2021, WAS POSTPONED OR RESCHEDULED, YOU MAY BE ENTITLED TO A CASH PAYMENT OR OTHER RELIEF FROM A CLASS ACTION SETTLEMENT IF THE EVENT IS CANCELLED. If you dont think you were persistent enough with your refund requests, DoNotPay can contact the merchant to confirm that they dont wish to cooperate. A full-service national event ticket marketplace. Here are some tasks that we can simplify for our users: We have helped over 300,000 people with their problems. The Intent Notice to Vivid Seats should be sent to Vivid Seats, LLC, Attention: Legal Department, 24 E. Washinton St., Floor 9,Chicago, IL60602. Unfortunately, no. Vivid Seats was forced to enter a multi-million dollar settlement over its clients' refusal to grant refunds last October with the New York Attorney General, Letitia James. What happens now? If you purchase zone seating, the seller is committing to obtain the tickets described for you upon receipt of your order. SOME JURISDICTIONS, INCLUDING BUT NOT LIMITED TO THE STATE OF NEW JERSEY, DO NOT ALLOW CERTAIN AGREEMENTS TO INCLUDE THE PROVISIONS OF THIS SECTION THAT (A) LIMIT OR EXCLUDE CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY TYPE; (B) LIMIT OR EXCLUDE THE USE OF ANY MULTIPLIER ON OR INCREASE TO DAMAGES; AND (C) LIMIT THE LIABILITY OF VIVID SEATS, AND ANY OTHER INDEMNIFIED PARTY, TO THE GREATER OF (1) THE TOTAL AMOUNT PAID BY YOU, IF ANY, TO ACCESS THE SITE OVER THE PAST TWELVE (12) MONTHS; OR (2) $200. We're your companion for live events. Did you find it helpful? No agency, partnership, joint venture or other relationship is intended or created by your use of the site. The new miniseries attempts to faithfully re-create the reading experience, but as with any adaptation, certain details dont make the cut. Each listing contains the event name, date, seat location, and price per ticket. How Tyrel Jackson Williams Brought TikTok Cringe to, Its sort of a newer version of the L.A. actor ride that Kyle is on the first two seasons, but its worse.. Further, you and Vivid Seats agree that THE ARBITRATOR MAY NOT CONSOLIDATE PROCEEDINGS OR MORE THAN ONE PERSONS CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CLASS ACTION. IF YOU ARE A CALIFORNIA RESIDENT, YOU WAIVE CALIFORNIA CIVIL CODE 1542, WHICH STATES: A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY. If the event is postponed, your tickets will likely be good for the new date (depending on the venues policies). Information about Covid-19 Vivid Seats is closely monitoring Follow these steps to get a Vivid Seats ticket refund: Answer a few questions about the transaction and merchant, How To Request a Vivid Seats Ticket Refund, Requesting a Vivid Tickets Refund via Email, Requesting a Vivid Tickets Refund via Phone Call, Explain your situation and why you wish to receive a refund. If your check-in date is after May 31, you are not covered under COVID-19-related extenuating circumstances. For certain live events, we permit a limited number of pre-approved sellers to offer tickets for sale that they do not currently possess. Tickets may be delivered via Instant Download, Email, UPS, or Special Delivery for the charge stated during the checkout process. Vivid Seats is closely monitoring the current global and increasingly local response arising from the declaration of coronavirus (COVID-19) as a global pandemic. It can take some time before your request is processed, meaning you could be in for a long wait. It also means that the Vivid Seats Marketplace is not the ticket seller and the listed tickets are not listed by Vivid Seats on behalf of any venue, promoter, team, league or organizing group. . . If you prefer a cash payment, you must ask for it within twenty-one days of the cancellation. By using this site, you agree not to use any false personal information or use an invalid or unauthorized credit or debit card. He previously suffered a brain aneurysm on February 18, and was ultimately taken off life support. If your event was canceled, you will be automatically refunded, or if your event was scheduled for a Live Nation venue, you have 30 days to ask for a 150 percent credit to use toward buying future tickets. Glossary of Common Industry Terms. Help us improve this article with your feedback. Himberger checked this site for executive contacts but couldnt find any. The parties are not required to exchange selection lists. 2021 Vivid Seats Ltd. All rights reserved. If the arbitrator, upon final disposition of the case, finds your dispute was not frivolous, Vivid Seats will reimburse any filing fees that you paid and were not otherwise reimbursed. We are the sole interpreter of this sites intended and acceptable use. Unfortunately, no. Can Vivid Seats purchase my tickets from me instead? You can begin t Can I cancel an order Ive already placed? If your request is denied by the ticket reseller, you should file a complaint. UPDATE: Dates and deadlines have been changed for those who received a Supplemental Notice in this case. Badge. Class Action Waiver: To the fullest extent permitted by applicable law, you and Vivid Seats each agree that any proceeding to resolve any dispute, claim, or controversy will be brought and conducted ONLY IN THE RESPECTIVE PARTYS INDIVIDUAL CAPACITY AND NOT AS PART OF ANY CLASS (OR PURPORTED CLASS), CONSOLIDATED, MULTIPLE-PLAINTIFF, OR REPRESENTATIVE ACTION OR PROCEEDING (Class Action). After all, Vivid Seats didnt deliver any product and charged us nearly $700.. But he couldnt get through to anyone at Vivid Seats. Selection of Arbitrator: The parties agree that there will be one arbitrator and that the process for appointing an arbitrator will be the following manner: The AAA shall send simultaneously to each party to the dispute an identical list of 10 names of persons chosen from the National Roster (unless the AAA decides that a different number is appropriate). From among the persons who have been approved on both lists, and in accordance with the designated order of mutual preference, the AAA shall invite the acceptance of an arbitrator to serve. It is the buyers responsibility to monitor the event and to confirm any changes to the event with the entity putting on the event. By purchasing tickets, you acknowledge and agree that you will comply with such policies and your attendance at the event is conditioned on such compliance. Event Specific Terms 3. YOU ASSUME ALL RESPONSIBILITY AND RISK FOR YOUR USE OF THE SITE AND YOUR RELIANCE THEREON. Oh, Loosey! This site is intended to be used by individuals or companies seeking to buy or sell tickets for ultimate use by an individual to attend an event and for no other purpose. We help fans get to more games, enjoy more laughs, and rock out at more shows. Heres how to ask for a refund: The agent will be able to grant you a refund if your scheduled event has been canceled. Earn a Reward Credit after your 10th ticket and spend it in our app it's like getting your 11th ticket free. If the delivery method changes at any time prior to delivery, Vivid Seats will not charge the buyer additional delivery fees. All orders placed on Vividseats.com or through our customer call center must be confirmed by the respective seller before the Buyer Guarantee takes effect. Please keep your tickets in a safe place. Hopefully, the pandemic is a once-in-a-lifetime event, and multiple postponements like this will never happen again. See the updated dates below. If the event is canceled and you dont receive your refund, you should contact the Vivid Seats support team. After Dax Shepard asked her about her musical chairs relationship situation. These tickets, like all tickets sold on this site, are backed by our100% Buyer Guarantee. For a dispute or claim relating to the intellectual property of you, Vivid Seats, or any of Vivid Seats corporate family members (for example, trademarks, trade dress, domain names, trade secrets, copyrights, or patents), the list from the National Roster shall be limited to individuals who either previously served as a federal judge or is an attorney who has specialized in intellectual property law for at least ten (10) years. FAQs. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Thats not funny. Resale Tickets to Events in Illinois: Solely for purposes of 815 ILCS 414/1.5(c), for transactions involving resale tickets to events in Illinois, You or the ticket reseller may elect to submit complaints against one another to the AAA under its rules and procedures. Check out our directory. If you booked an Airbnb on or before March 14, you will get your money back if your check-in date is between March 14 and May 31, according to Airbnbs website. Shoots Twice (Hockey) Use them to avoid the scummy practices that some companies use to draw in customers. She lost her engagement ring in a rental car. c/o Settlement Administrator But why cant I get a refund? Vivid Seats will email customers whose events are canceled or postponed. YOUR USE OF THE SITE AND ANY MATERIALS PROVIDED THROUGH THE SITE ARE ENTIRELY AT YOUR OWN RISK. If your event is canceled, you are protected through its SeatGeeks Buyer Guarantee, which states you will be refunded the full purchase price or issued a credit to be used for a future purchase to be determined in SeatGeeks sole discretion, according to SeatGeeks website. What should I do? Our mission is to connect customers with individual ticket holders and amazing. You and Vivid Seats AGREE TO WAIVE THE RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS ACTION. This article was published on March 29, 2022, and updated on April 27, 2022. If the event organizer or performing artist cancels an event, you can request compensation for your ticket. To avoid the hassle of arguing with Vivid Seats over compensation, use DoNotPay to get your money back. To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. A buyer may sell their tickets on the Vivid Seats Marketplace if, after purchase, the buyer decides not to attend the event subject to certain restrictions, in which case a buyer may sell the tickets by alternative means. For the avoidance of doubt, the waiver of the right to bring claims in or otherwise participate in a class, representative, or consolidated action or proceeding set forth in the Class Action Waiver provision below does not prevent You from seeking public injunctive relief in an individual capacity to the extent otherwise permitted by law. Vivid Seats: 100% Buyer Guarantee. Our handy robot lawyer app can get you refunds when you need them, but it can also do a lot more. What do I do if my event is cancelled? v. Vivid Seats LLC, Settlement Website: Vivid Seats Refunds for Event Tickets Settlement Website, Vivid Seats Purchase Settlement Walt Disney World Resort in Florida will remain closed until further notice. Exceptions: Notwithstanding the remainder of this Arbitration and Dispute Resolution section, You and Vivid Seats agree that the following types of disputes will be resolved in court, unless both You and Vivid Seats agree to submit the dispute to arbitration pursuant to this Arbitration and Dispute Resolution section: (1) Disputes or claims within the jurisdiction of a small claims court; or. For details of what the credits or cash payments will or will not include, see the Notice at https://angeion-public.s3.amazonaws.com/www.TicketPurchaseSettlement.com/docs/Published+Notice.pdf. But six months later, Discover found that the charge was valid. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide our Copyright Agent with the following information: (a) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (b) a description of the copyrighted work that you claim has been infringed; (c) a description of where the material that you claim is infringing is located on the site; (d) your address, telephone number and email address; (e) a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (f) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf. For the avoidance of doubt, however, You can seek public injunctive relief to the extent authorized by law, warranted by an individual claim(s), and consistent with the Exceptions clause above. Due to the unique nature of SXSWs business, where we are reliant on one annual event, we incurred extensive amounts of non-recoupable costs well in advance of March. If those tickets are no longer available, Vivid Seats reserves the right to replace tickets with comparable or upgraded tickets, at Vivid Seats sole, reasonable discretion. Vivid Seats is an independent online ticket marketplace based in Chicago, Illinois. There is no need to contact us right now, the website reads. Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. This Rewards Cash is ready to be used right now through the Vivid Seats app towards purchasing tickets for any live event on Vivid Seats. Were always here to help. After you place your order and your order is confirmed, we guarantee that your tickets will be within the listed zone or section listed or one comparable and that you will receive these tickets in time for the event or your money back. To get a refund, your show must be canceled, and Vivid Seats gets to determine if something is canceled. These Sales Terms, the use of the vividseats.com and our mobile application, and any purchases of tickets hereunder will be governed by the laws of the State of Illinois, subject to conflict of law principles. Arbitration Fees and Costs; Attorneys Fees and Expenses: Payment of all filing, administration, and arbitrator fees will be governed by the AAAs rules, unless otherwise stated in this agreement to arbitrate. Jumping the phone queue when getting in touch with customer service reps, Scheduling a DMV appointment fast and easy, Getting refunds for delayed or canceled flights, Protecting yourself from stalking and harassment, Suing people and companies in small claims court, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Regardless of whether the foregoing types of disputes in this Exceptions provision are resolved by a court or pursuant to arbitration, you and Vivid Seats agree that the dispute is subject to the Class Action Waiver provision set forth below. Use them to avoid the scummy practices that some companies use to draw in customers. This site is protected by reCAPTCHA and the Google We fully recognize that fans have varying financial needs and circumstances of their own in these extraordinary times as well. How Do I Find Out if the Event Is Canceled or Postponed? Can a vacation rental host cancel my stay and keep my money? We'll help get you there, and give you peace of mind. If an event is postponed or rescheduled, and the original tickets are valid for entry at the time of the rescheduled event, your order will not qualify for a refund or other compensation, except in jurisdictions where it is required by law, including California (see California Business and Professions Code section 22507, under which Vivid Seats will facilitate the request for a refund from the ticket seller). Here we provide a current status report for our Vivid Seats customers and especially those who purchased tickets impacted by the COVID-19 shutdown and related postponements or in some cases, formal cancellations: Vivid Seats has an outstanding track record of providing excellent customer service, and we are committed to helping our customers during this time. Here are what the top ones have to say. If a rescheduled date has already been announced, you will receive an email in May with instructions on how to request a refund. NEITHER VIVID SEATS NOR ANY OTHER INDEMNIFIED PARTY ARE OR WILL BE RESPONSIBLE OR LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY TYPE (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS OR LOST PROFITS) AS WELL FOR AS ANY MULTIPLIER ON OR INCREASE TO DAMAGES, UNDER ANY CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, STATUTORY, COMMON LAW, EQUITABLE, OR OTHER THEORY ARISING OUT OF OR RELATING IN ANY WAY TO THE SITE, THE MATERIALS ON THE SITE OR ANY TICKET OR SERVICE OBTAINED THROUGH THE SITE (INCLUDING ATTENDANCE AT ANY EVENT). See all 28 articles. . Class Period: September 29, 2016 to April 1, 2021. The AAAs rules are available at www.adr.org. If you would like us to submit such a request, the payment method on file will be charged 15% of the order total for the re-issuance of your tickets (maximum of $200). The arbitrator will not be permitted to grant injunctive relief (unless the parties mutually agree otherwise). If you are asked to leave the event or you miss part of the event due to suspected or confirmed inappropriate behavior, you will not qualify for a refund or any other compensation. Digitally transferred tickets will not be accepted when the next Foo Fighters concert tour opens at Bank of New Hampshire Pavilion in Gilford. If an event is cancelled with no rescheduled date, you will receive a full refund of the purchase price (including delivery charges, less possible restocking fees), or a credit for use on a future purchase, as determined at our sole discretion (this may vary by jurisdiction, including California (see California Business and Professions Code section 22507, under which Vivid Seats will facilitate a request for a refund from the ticket seller). Because you will have an opportunity to look at the tickets available for a particular event and determine which tickets to purchase, it is your responsibility to confirm any relevant details by contacting Vivid Seats. 2023 Vox Media, LLC. DoNotPay Can Be Your Little Swiss Army App. Because the beginning of the MLB season has been postponed, SeatGeek will refund canceled spring-training tickets. If your event was rescheduled, Ticketmaster will contact you as soon as they know the new date. Its going to give more credence to your chargeback claim. Vivid Seats has the right, in its sole discretion, to modify, suspend or discontinue any part of this site at any time, with or without notice. If Vivid Seats changes any term or condition, said modification, revision and additional information shall be posted here, automatically replace the existing terms and conditions, become effective immediately, and become binding on all users of this site. Opting Out: You can choose to reject this agreement to arbitrate. Vivid Seats Rewards stands out as the only loyalty program in the live event industry. The site, including all site software, databases, trademarks, logos, service marks, proprietary information and materials (and any intellectual property and other rights relating thereto) ("Vivid Seats Property") is owned by Vivid Seats and will remain the property of Vivid Seats. When tickets are shipped to you, it is your responsibility to confirm that the tickets delivered to you are consistent with the order you placed. Therefore, we recommend checking the venue and artist websites, event pages, and social media channels. Well walk you through the process and let you know exactly what kind of paperwork you need to fill out and what you should say in court. I know my next step wasnt what you advise, but I went to Discover for relief by filing a credit card dispute, he says. According to the venue's website . As discussed in other provisions of these Sales Terms, no compensation will be given for any reason except as explicitly described in these Sales Terms. Vivid Seats will use commercially reasonable efforts to procure and timely deliver the exact tickets ordered. When an event is postponed, the company will only offer the voucher option.
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