When you are unwell & unable to move very far being sick you don't expect to be advised to go to a walk in centre for help when you have just explained you can't move . All aspects of care for your pregnancy are provided. My Mother has been seen in person and care excellent All staff members are fully aware of their Information Governance responsibilities and are subject to stringent training and auditing procedures. We would also like to use analytical cookies to understand how our site is used and improve user experience. Your post in anonymous so I am unable to contact you directly. Report review titled Practice playing Russian Roulette with peoples health! Let us know your preference. If you would still like to speak with a manager please contact us via our website saxonbrook.net, advising you had left a review on here and your contact details for someone to contact you back. However, they are employed by NHS West Sussex. Thank you for your review, I am very sorry to hear that your husband has had a problem in getting an appointment. Please find more information on our practice in our Patient information leaflet. What is happening? Cannot get repeat prescription renewed as it need to be reviewed by a doctor. Please note on the form that you have sent these details in reply to your online review response. So they are happy for patients to worry themselves sick as to why the Doctors are trying to contact them than leave simple message ie, Don't worry only trying to make you an appointment for xxxx, or don't worry nothing serious I'll call back. Saxonbrook Medical Surgery General Practitioners Dr Hicham Nakouzi - Male MRCGP, DFFP Qualified 2000 Belgrade (Senior Partner) Dr Jasna Gvozdenovic - Female MD MRCGP - Qualified 1995 Belgrade (Partner) Dr Lucy Cox - Female MBCHB MRCGP DRCOG Qualified 1998 Leeds Dr Catherine Eades - Female MRCGP - Qualified 2009 University of London Close menu, If you think you have an urgent medical problem you can call 111 or visit 111 online. It is very important to us that we get this sorted for you. I am delighted to hear that you have been pleased with the service and care the surgery team have provided for your mother. its a disgrace, absolute digrace & so very stressful I feel we are living in a third world country. National survey results demonstration that satisfaction was below average in this area, however on the day of inspection patients told us there had been recent significant improvements with this. Never had a bad, Report an issue with the information on this page. Improvements had been made with the development of a range of risk assessments and the way in which risks were managed wasevident. Report review titled No appointment. as unsuitable. The practice were working to make improvements and there. as unsuitable. These roles include: Clinical Pharmacists work as part of the multidisciplinary team in a patient-facing role to clinically assess and treat patients using their expert knowledge of medicines for specific disease areas. The doctors, nurses and actually all the staff were amazing, professional, calm and reassuring! 14 Haslett Avenue West Crawley West Sussex. saxonbrook medical staffquincy ma police lateral transfer. How to get to Saxonbrook Medical Maidenbower Surgery by Bus? All 3 GPs have been outstanding with their knowledge, understanding, patience and support. We carried out an announced comprehensive inspection at Saxonbrook Medical on 15 March 2016. Saxonbrook Medical in Maidenbower, Crawley is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. Before you make your choice you can read more about our cookie policy. The practice had clearly defined and embedded systems to minimise risks to patient safety. Organisation: Courtyard Surgery Website: www.courtyardsurgery.com Location: Horsham , West Sussex. Saxonbrook Management Team. I am pleased to hear that you have had a positive experience with the Practice. I have made the management team aware that you will be in contact. Mental Health Comprehensive Care Planning, Patient Experience - Confidence and Trust in healthcare professional. Saxonbrook Medical Practice in Maidenbower, Crawley, has opened the doors to its dedicated vaccination unit. Alternatively you can pop into one of our receptions. Can this really be good for patients!!! I have shared your feedback with the management team and highlighted some key learning points for us to look at and take back to the team. Ask Reception. Please see Saxonbrook.net for all non-urgent enquires. Will have to go to a walk in center! Theyve worked with me to find the type of HRT best suited to me, and I have always felt listened to and respected. West Sussex Sarah, Management Team. Menu Saxonbrook Medical Centre has not yet replied. Distinguishing Characteristics: The Correctional Staff Nurse classification includes Correctional Staff Nurses who are employed by Kern Medical Center and assigned to Juvenile correctional medicine facilities. I then asked to speak to the Practice Manager and was told (in my opinion ) quite abruptly no if I want to speak with them then I'm to make a complaint. really is this how things work now ? RH10 7QH I am delighted to hear you have never had a bad experience and the staff are always so helpful. Kind Regards, Saxonbrook Medical Team. However, this, Cannot get repeat prescription renewed as it need to be reviewed by a doctor. See salaries, compare reviews, easily apply, and get hired. Find similar medical centers in Crawley. Crawley RH10 9XA, Betts Way, Freedom Works, 1st Floor, Astral Towers. They were rated as good in caring. We will reopen 11th November at 08:00. Thank you for taking the time to post a review. removal of moles and skin lesions) - provided in-house, Care Quality Commission Inspection Ratings, Flu vaccinations - Aged 65 and over group. Although the Practice Manager wasn't available at that time, your details should have been taken for a member of the management team to contact you. Its my birthday today thank you ruining it by leaving me to worry all day, Report review titled Missed call as unsuitable, Good Morning, thank you for posting your review. Contact us Address Maidenbower Square Crawley West Sussex RH10 7QH Get directions (opens in Google Maps) Phone Reception 01293 450400 Online Visit GP surgery website Staff were aware of current evidence based guidance. Crawley I would also like to apologise for the service received when calling to the Practice. The practicehad madeimprovements in this area and had held audit meetings with the multi-disciplinary team to develop a programme and involve a range of clinical staff. Patient outcomes were mixed, with some areas of performance below average, such as in relation to asthma and chronic obstructive pulmonary disease. Thank you to all at Saxonbrook. What is happening? The information on this page is for informational purposes only, and does not substitute medical advice. They dealt with the situation and treated my son in a timely fashion which was . The practice had made improvements in mandatory training attendance for staff with the development of a range of training available including online and some in-house sessions to ensure that training was timely. Ask a Nurse I am pleased to hear that you found all of the GP's you saw to be knowledgeable in this area and that you felt listened to and respected. I needed help today and was called back in no time and medication issued. People are of high risk & i fear some will die from this ridiculous change which has gone from bad to very much worse/impossible to get a appointment situation. As this is an anonymous platform we are unable to contact you directly. Before you make your choice you can read more about our cookie policy. Saxonbrook Medical Centre Category: Doctors Category: Doctors Address: Maidenbower Square, Maidenbower, Crawley, West Sussex, RH10 7QH Landline: 01293 4. The practice proactively sought feedback from staff and patients, which it acted on. My elderly Mother is a patient at this practice and when I call re test results and appointments on her behalf, find the staff very helpful, friendly and professional. 14 Haslett Avenue West Sarah, Management Team. review titled Practice playing Russian Roulette with peoples health! That is just two of several things that have gone awry recently. Close menu, by Michael Forde - Posted on 03 March 2023. Contact phone: 01293 907067 Organisation: Saxonbrook Medical Centre Website: www.saxonbrook.net Location: Crawley, West Sussex Post code: RH10 7QH/RH10 1HS ( View on a map) Full or Part-time Salaried GP Crawley, West Sussex We are a team of dynamic, friendly, vocationally motivated staff. The practice has introduced a new system where you have to make an appointment online. 14 Haslett Avenue West Saxonbrook Medical Centre is a GP/Doctors practice in Crawley. 69.0% vaccinated, of 1430 eligible people. Saxonbrook Medical Centre Replied on 10 January 2022 Thank you for taking the time to post a review. I have passed your feedback to the team who will be delighted to hear it. Popular pages. Report review titled Poor practice as unsuitable, Thank you for taking the time to post a review, however I am very sorry to hear that you have had a bad experience with us. Impossible to get any, To be honest I'm not sure how to begin this review because it seems that everything regarding help, Report an issue with the information on this page. Advise you left a review and was asked to contact to speak to a member of the management team about it. 83.44% within a recommended level, out of 646 patients. Services offered by Saxonbrook Medical Northgate Surgery are Learning disability health check, Long-Acting Reversible Contraception (LARC - eg IUD or implant), Minor surgery (e.g. 2nd Place Platform Presentation at the University Of Leeds Faculty Of Biological Sciences Postgraduate Symposium awarded to Mr. Tim Hardy for research completed with Dr. Taylor. Afternoon Christopher. Clearly need more staff to answer phones as I have been stuck in queue at number3 for last half hour. Now impossible my Husband has tried to get an appt just b4 on 14th July 2022 was told to want till 18th July 2022 - Why? Saxonbrook Medical is a proud member of the South Crawley Primary Care Network. Appointments Consult a clinician, routine appointments, sick notes and more. Continue to work to improve patient outcomes (QOF) within the practice. Ask the Practice Care Quality Commision Clinical Commissioning Group Contact Us Home Visits How To Prepare For Your Consultation Language Assistance Opening Hours Policies and Procedures Training Practice Vacancies Report review titled Practice playing Russian Roulette with peoples health! Kind Regards, Sarah. Ask the Practice Report review titled Dissatisfied as unsuitable. Let us know your preference. Ask Reception, MRCGP, DFFP Qualified 2000 Belgrade (Senior Partner), Information On Booking Covid Vaccinations. RH101HS. We would also like to use analytical cookies to understand how our site is used and improve user experience. The team will be very pleased to hear your fantastic feedback. Sarah, Management Team, by Christopher - Posted on 14 January 2022. Please be assured that we have worked very hard on this appointment system and believe that it is a positive change for our staff and patients and a system we have seen have great results elsewhere. Thousands of medical professionals marched through the streets of Madrid on Wednesday, for the eighth week, to denounce healthcare cuts made by the local government. Information On Booking Covid Vaccinations. RH10 1HS Saxonbrook Medical use staff based in the EU for back-office work such as letter and pathology administration for the purpose of supporting the UK-based staff. As this is an anonymous platform I am unable to contact you. GP Partners:. Its my birthday today thank you ruining it by leaving me to worry all day, Report review titled Missed call as unsuitable, Good Morning, thank you for posting your review. Sarah, Management Team. We would also like to use analytical cookies to understand how our site is used and improve user experience. Sarah, Management Team, by Christopher - Posted on 14 January 2022. To be honest I'm not sure how to begin this review because it seems that everything regarding help for your illness or condition is blocked in one way or another it's almost impossible to speak to a doctor or clinician & the difficulty in obtaining help is unbelievable you could literally die while awaiting help , I'm sure that every doctor is busy but push buttons & phone options are not the way to treat the sick . We have processes in place to ensure no patient is left without their medication, so I would be keen to look into this further for you so we can pin point where the process failed and ensure it does not happen again. I have passed your feedback to the team who will be delighted to hear it. We are very unhappy & very worried as It was bad enogh to try & get an appt before the new online appt system that started 18th July 2022. removal of moles and skin lesions) - provided in-house and others. Percentage of children aged 1 completed primary course of 5:1 vaccine, Proportion of children aged 2 with Haemophilus influenzae type b and Meningitis C booster vaccine, Proportion of children aged 2 with Measles, Mumps and Rubella vaccine, Proportion of children aged 2 with pneumococcal conjugate booster vaccine, Stroke prevention: medication for patients with atrial fibrillation, Functionality status of the online system at the Practice for enabling the use of online Patient Transactional Services for booking and/or cancelling appointments through the Principal system, Online booking of appointments and cancelling is enabled, Total number of 'online patients' registered to use an online Patient Transactional Service to book and/or cancel appointments, Total number of appointment scheduling or cancelling transactions using an Online Patient Transaction Service within the reporting month, Functionality status of the online system at the Practice for enabling the use of online Patient Transactional Services for ordering repeat prescriptions through the Principal system, Total number of 'online patients' registered to use an online Patient Transactional Service to order repeat prescriptions. Thank you for taking the time to post a review. Can this really be good for patients!!! Please be assured we take your feedback very seriously and will put measures in place to ensure this doesn't happen again. Customers search for services online and find Nicelocal, They choose the company with the richest profile, They make a call and book a service with that company, Freight & cargo shipping and transportation, Heating and water supply and sewerage systems. Outside of practice hours, call 111. Saxonbrook Medical Practice in Maidenbower, Crawley, has opened the doors to its dedicated vaccination unit. The provider was aware of the requirements of the duty of candour. Saxonbrook Medical Centre GP has total 19591 registered patients, out of this there are 9756 female registered patients and 9835 male registered patients. We have a district nurse team attached to Saxonbrook Medical. Saxonbrook Medical | 24 followers on LinkedIn. General Practice in #Crawley, serving 18,000 patients across our two sites in Maidenbower and. but no good, cant even get the online requst answered prop was told to submit it again - why? Impossible to get any appointments as Im being told to check in the morning between 08:30 and 08:40. I would also like to apologise for the service received when calling to the Practice. Drop your competitors from your business page. They are able to process UK-based data through NHS-approved encrypted channels and use only NHS-approved software in their tasks. Click on the Bus route to see step by step directions with maps, line arrival times and updated time schedules. Saxonbrook Medical - Information about the doctors surgery opening hours, appointments, online. Improvements were made to the quality of care as a result of complaints and concerns. Saxonbrook Medical Jul 2022 - Present7 months Paramedic working in primary care South East Coast Ambulance Service NHS Foundation Trust 7 years 10 months Paramedic Mar 2018 - Present4 years 11. yes it takes a time to get through on the phone understandably as the surgery has staff on sick leave and shortages but the staff are doing their best. Crawley We've put some small files called cookies on your device to make our site work. removal of moles and skin lesions) - provided in-house, items per standardised prescribing unit (see definition). General Practice in #Crawley, serving 18,000 patients across our two sites in Maidenbower and Northgate. There are over 5,450 part-time careers in Crawley waiting for you to apply! Receptionist always try to help if they dont know the answer they will always get back to me within 24 hrs .thank you, Report review titled Very helpful as unsuitable. Click the title bar on any of the report introductions below to read the full entry. Saxonbrook Management Team. Overall the practice is rated as good. I understand both sites are closed from12.3pm tomorrow for urgent training maybe you should look at your procedures as well. Close menu, If you think you have an urgent medical problem you can call 111 or visit 111 online. My husband and I are really fed up with Saxonbrook, my test results have been sent from East Surrey hospital to my GP ..not arrived apparently and a referral for cataracts operations sent from opticians for my husband .not arrived apparently. Although the Practice Manager wasn't available at that time, your details should have been taken for a member of the management team to contact you. I am sorry to hear that you have been having trouble getting an appointment for a medication review. Mental health performance was below average; however the practice had developed a dedicated mental health and wellbeing service which had recently won national awards. Cross Keys House I am pleased to hear that you have had a positive experience with the Practice. Please be assured your feedback is taken very seriously and helps us to learn where we can improve. Thank you to all at Saxonbrook. (Note that ordering several items at once to be counted as one prescription). If you call for help you don't get it. Afternoon Christopher. Map, Ask a Doctor Social Prescribers connect people to community groups and agencies for practical and emotional support and complement other approaches such as care navigation and active signposting. Due to the increase of minor illness, Strep A, Scarlet fever and staff illness unfortunately demand is very high, please bare with us when trying to get an appointment. The team will be very pleased to hear your fantastic feedback. I have shared your feedback with the management team and highlighted some key learning points for us to look at and take back to the team. It reminds the audience how important vitamin C is for their immunity creatively. If you would like to discuss this further with a member of our management team please give us a call, pop into one of our receptions or leave a message on our website and someone will get back to you. There is a health visitor attached to Saxonbrook Medical at Maidenbower and Northgate surgeries: Saxonbrook Medical use staff based in the EU for back-office work such as letter and pathology administration for the purpose of supporting the UK-based staff. Incredibly frustrating and I have no doubt dangerous for many who are trying to get appointments. Saxonbrook Medical Northgate Surgery Replied on 12 October 2022 Thank you for taking the time to post such a positive review about your experiences and the staff at Saxonbrook. Total number of accesses of a patient record by an 'online patient' with Detailed Coded Care Record access.