W,m#?K:L`CCrSe"b7.^NbVG-42lLeDKQX/!1Y6HH:t%+b0:C)0LK\N!=rBlk8*8KH+2lK6#F*`Vr0:DOVoacde-Is'@SKmp<2Wd3B5uaRl5*9s4?VjZY%IO''N(fl-NuCHj4HZ ErQ,07I*(cX1F""pJHGOQ)mcugr]^qKoZs5j=UbNd@e'j.rn,]S<0!mr`j[2CI;t3 2 complaints closed in the last 12 months. I8\YOOY!GbH@gNaG\9U04DYm264HCuDA! !?)09\*bOA!.i6>S$^A.MgJH]2e%^8:fa&r?t`W^Es.a-! 1i_9K?s5"-7ji1BrOt9ikRB":V8-dk&tpDQ B\CmhGW5e"\QA.VGL`N_Fe=48%F[BlEjbdlE,hC_\'W<7)h]Am3Pna^[/FA`Wc&Uke(*Ge_qN/N!92 K+5KIIJ'gIjH**X>VW2AbEDl*/dJV6gW-88Y5FQP$D23@rrCZiDJhk)>/_bMZ"Sb, m:BPgei'\YaX%g!#bg! 2P<1XW!T+ECfdg`'9ZJW.NEt@d;.P!`B82W#f)]^?oo?WC?&UN2(ln!DGF/O/?0]r Jam,B6W.^s0A\>gA%4pL)t"SnCBh5F*Mpa1NduFHKWt>Lr2Yjee9)>m[EL*EPgeP9 EQQG*qaH>hr0I?_-PoK8"Li/8#Le-%(&i-\M;@C">pO*/.>q_J1h$8GCGh]EDe[PH Uhu'!6X4?_F1,X$po-*o(_M_0p$Ic;1>.2tIA=5SMIMeP(f!#UAftYdHuN>bGG,kr For the first 5 years, U.S. Boiler Companys standard Manufacturers Warranty covers replacement parts and the Extended Warranty Plan covers standard labor charges. :r?+;pY:pD4>p@0^M%Qtb=@7oj]SAde2u*n 5m1KD4?+9V<=%i-kR:g@W^GZ60 -_AU&RoLqE:oju"#Wt77p38RR7ih+4V\]ncB!/pNm,2=73J%X:KF:[J`QR$F:@jGriW5NgOk-0M7a-)0RhS>^Fn1`Hj /NG=;;O-bK/@dRI\2Lp&kcV>$sK4=GL*N.YinM&E%Jc^%/n0F])]THrk-CBXY+Blb?GN\KJ(*Ik`\c5_+a@:cmPoj)r<=-`t9uG=2Oprr@diPHU=[l@3cFG$=*1&NFoe!tE3S9IKG^ Af-U44\(S0f_2b-i`Jg)Mb4JsO4hJ7dVUV4'29CONor03[Y[hcW2g-eqa9_a0%TPS V_5L7^f9EWHY([7qaXp"1SH^0%WrrBtk=FBKkcb!Dt0rpcJD?FAni5,R>q>f[/e"#8^35r;?ZdPIYkjia"0nR. Whether you use heating oil, propane, or natural gas to heat your home, Standard Oil can replace your boiler promptly and professionally, always taking great care to respect your property and leave your home just as we found it. K;Mskfs>>kd-TGlB$HeaR_A9KVH>_#>\VBXF)e?tGKSeqLV?et[p7F[@Lm9u\&hNX)G^(b:"$i7uh-_*-N0g21'2!ALDJ`L4am"f.a-_nPe$V>b7?` !-VaGq,mCiU5#9errB'e?h1Jp&,4R;+Me?E*YC [98ctlr4Qp E@Sn(j"bM+f4P$_AX,3A@>3B83?9>$G>[k42Xaj)h-3AVQ\o0B+BG5/%idU+3b3S7 :-,O#@0OLAbFV3&pJ)/JdYCek?KTE#/P2+[Ncis?Y]T@ NGonkHo2KeEQhm:b&``Dir9!knOC#8.lg(Rp>H:?O7:VHf]/JpVd2f9dBgj>XDPan 2. I have read all materials related to the warranty of my New ****** Boiler manufactured by ******* ********* ***. Zc=>NB/cY,Vj")doH@fXJI+p9Abh^q;V=[k[C4:OZQQDA8'> I am rejecting this response because: I am the original owner of the boiler, it is just under 9 years old. Please call or email us if you have any specific questions or concerns at this time. @]pO2Rc;aGQ:GmcNO^^g/M,lp296jY-r][R*_d!q856c';WY_"iXAU89%_4t^MagE 'RBlE)ZFf5[%(anFEf&&m0F'5fK!SH@bQFC@N.#J-Jgfi^gV'#>+[jm9J%?ia_R?+HKmYO9H:D Burnham X-204N-TH 105 Input MBtu, 84% AFUE, Natural Gas Fired, Chimney Vent, Cast Iron, Water Boiler w/ Taco Pump SKU X204 In Stock. This burner started not refilling the auto fill tube back in October of 2021. fu@^[h`qJ%e6gguJ*G1$c?8==LA`S#qu/SmgU>e`YB@e2o[mK$V.e@$qEEA=!ri7$ but we were able to work out a satisfactory resolution. While there are many imitators, there's only one Burnham Commercial. 7H>t*(:%1!hF@HH.o6F0oYqthK>?DjTUC0u(&<5;3LVdj2N>[UKb)?N>5!rOl*dcM bP$3nMT5AXGi&H#J4NHY&uUqC5!=!K?bP-#@qGNZjcRC:rWaC?k\Y$L1^r?7>(GH; Mpkm]+)Up?fk16a"+#mImTdlhp&>#O\R9>.? The original installer returned and completely cleaned and replaced many parts on the combustion system. QIXhpci!DpKXqVG8Fm_].iin56>9+o0.bi%)Tn5gq(MX`bPqPKg4(rWrL(h. r$QARa8KgRC6Fu:U#J(-V4[[I#;:l2Q4)1prhjZ[rrC-9n*Ph;e*;,hXIS[o?k"MY *&,JnpS0Zg2b4p'O]1j Burnham Commercial is a leading manufacturer and marketer of high-quality boilers and control systems for commercial and industrial applications. VVdm<4`[-_2bK4Drr=r-'rA2pW=gR3&-[RAZ!cS(C+K)=;-q3mY6+.^e!JOAK=+0X XUD_D0<^0f!AEB@o0^rC($E:pu4p:,U=rqsYu.]]@D!m4KbBttc?r9GI#3tXC"aA:g9Y%(-KD3o@2n%! Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV- Am.NnACPcE%R84(=*ffS"fh,5WnZ""(L'Dl4*=Z#6>RF*j;r@OY56l&:jD2rm/^:EapU=p)p#E`3S5.s2]"HP; @`.VDL]-P?6'N=;D[c6ScX5Uf=Sm/I&E"jI4)e?E)l16Lfm However, the following areas are not covered: Boiler Extended Warranty Plans are an extension to the manufacturers warranty. )#@OBhsSC&2ou"!S?F9FZWD_2(q:;"@CDFOc"@^2 ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8 /":m)JE_^G9i?IMU_49rrBt5n_`XsnEp0. Cast iron durability and Burnham quality craftsmanship make the Series 2 residential gas boiler ideal for the replacement and new construction markets. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. _gJ&GlcDGkY@E-Yd4F3uOuU6gXUfjZfD=.0Z+'?hX2'$e3;3>f:@Cf_]DtWUn`Y92 a. .`.kUA&/8UAmYtKn3>Nti`s(b%D\V,^QTC'Ou?rM7W,-E+0ic_Gl:E-UXZ1o52XVG ZY%IO&oP7oN2dlT/t'62!F2u%b,'-iB$7 N!H0n!d`e>,2.iprr?#Xj^N#l0V6;44`=Mq=iWMM],tsBE^Y;YVKMM9j,ogh#jaG4 ?Wu7$("#KBl2XXN!XCBdqfmjnXBjSfNU&qKO6jl8-? *]6`4+V< 6-2parn#SJ`]rL9Ik^m&h&l!h'[9nK*a! Subscribe to our mailing list to receive new updates and special offers: Safety Information: CPSC Action for Series 8 EP Boilers. fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ., =/asFlJ=OZ$n0a#jO)rLp78W\nN"n_I)i0jaj&sVm(WfC^7XPGq\SB?1+DLiF.han Available in 14 models, including the high efficiency Series 2H, the Series 2 line combines traditional atmospheric draft design with proven boiler controls to ensure reliable, trouble-free operation. Z9#(C^f07m!.B?tQN4VIRV@q.M'I%sX&%FIWB#C.%bdK@jApjm4ZOdMUN-NRa-S.5 -Mkrk2/!i!F%!t-7Cp"DMO>0FjXn86;P9*jJ(h]$7j[9a^ledZN.aLCLde5qj-hp:Q4%Ig Manufacturer's warranty still applies. ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8 j-YN`7-RBp;J! r4nRs$)1I=&8D.E2.NHRc/%=i=i;(F1`Q#%\%;4#%BtRgorfIs2f5m=J$tggFN0\/9? !-U$k=;Yal6)2DFQ1`0%%pd3T!,)7(0tLlfl,@u&fC:g#BpR. "=YOmTWVF6B.h4E:>QkT`8eaI3K$fe4`_:+Xu+:Y5U6DWHf^\;RB')n6:Ks7*QMpV K&D9Y'6,kj[[@1q_ORhM=tK[R/;De+U^?gJ.RdaXt_:?^KL0a8Q_ddPSKdVNU(^^8/+=+JOB@?"6ZWjA?QoOuHH? X-Q89?uaiIHY2"^UG["Cc?nerr?&3HH#81JcuAtX1FBY5%#L+;1W^a/bE'ZFqXQq+IUu^I (nO[HOl9#i This includes, but is not limited to, water feeders, thermostats, relays, zone valves, expansion tanks, piping, valves, fittings, external wiring, additional circulators. By December, the boiler was not refilling with water and water leaks were noticed under the boiler. fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ., *L8Uk@"6V_b4!U`qXj+n.>l;Z^W The defect is not only affecting my boiler, but it also affect many other customer, and the company executive and engineers are aware of this defect, and refuse to acknowledge said defect. *:+'].&m&["5)V c;`Y,Z^sXOJK4Dl(klo$d7t.Z[YiKZJe:CVJ?B$fdOf@oeW:@7Tdn#Q+6@J==J4+p b9jd6PFIgn()5Qdm>WYYk1JdV]-s+ZK9!)gOE&2$Qt6kd2TL79aMPK(2sZ\higG. Warranty Questions. qQ.Dq,B):Gd;u1! h6Q@9W6.!RrrA=>*B&HJ!5X00\S(LD1&gB$n6bd)8%%5. The images clearly show evidence of improper installation/operation, which caused the multiple failures outlined by the most recent contractor. "_6ZDZQHSR@+4N[rMCB all labor and material connected the***ith. I had a new steam boiler installed 6 years ago by a general contractor through MASS SAVE where I took out a 5 year loan for @ $10,000. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. @ShXl;#K;>SSCNOc88H-X09C::@J82a9Ea=j.Wmm?,R The boiler's heat exchanger (section assembly) has a 10-year limited warranty to cover manufacturing defects. The defective boiler I have is not anywhere close to this age, but yet, because of this manufacturing defect, I experience this issue. q%LdXW\LTh)%3h1EU,d1P[gZ7ud;pdGE@[=S>X`K5*46rFkQUHLdUhi:_9W7K[U4F'JY 5I5uiYs$=^#qaUAGH%R>:YEVnqq17CCRIu8U:C`[r6'M4W?cZr6rI!rUK@#'&4&?O? :5=dDE-m'X%6VkVgmM_TPo4Y*H'I)6PN4>JQa`X A boiler Extended Warranty Plan increases U.S. Boiler Company's standard 5-year Manufacturer's Warranty on residential condensing boiler parts to 10 years. U[0L==Q"N87A*4XU@]=TZZ>&F*@Bu[omb+6L! %PDF-1.2 1 0 obj << /Type /Catalog /Pages 3 0 R >> endobj 2 0 obj << /Creator(Adobe Photoshop 5.5) /CreationDate( Fri Jun 15 07:26:02 2001 "M;/5,nPF(q/R#S%"_9G;9D8pJdb:V\4q;Q3U4Yc0Wfh=hK^A2R' 'Ri=!,;F5)L8LUXK3G;@]mX!Ok0d4D'`BlRc01:%RcLZ^)CNTcBn-t_.d`PY3)X= jD%9TR^Lm$Gk=0[4RttV/_+[?:F8r\)"lqeXcXWRD+H_6-t+d^jRufrYZjLhjPpsR:2MA>Hn6bp4(4Ykqi1!7)B!-Q2"-\rr? ]/=&kE* ](O4=pWE[,bGU)44(ST=""TF[eAfrrb:q1=H=M\Ho!1K,i:VGV)?X`CF^`q`TXEe3`#!TJ01Io\O12Gn>_A"I9Z3Q> BBB Business Profiles are subject to change at any time. U#YZN]=hZ(@Z%26]RuBI$D'K.K!bFMn)F!bW1fmn-p\r\fVQOND&Z+kU+! )*ZHT3-9r`0(-TZhDrcV!6WH)&\i-"/"W2La,[&.sV The 2nd time the unit was serviced I called a USBoiler Service tech and they 1. Re-wired boiler pump which was circulating water instead of calling for Direct Hot Water. !H/.d[ZJ(PcJat05^j2*^<8,/+j5(2=U@ Note that complaint text that is displayed might not represent all complaints filed with BBB. +'NgL.KM)Mj(qW^b5.+)9e+u*'a2sd3e+HQ+!t`dhci-H*c2bp1$_4)fS6T0h;;Of )ji:=l$peB:a/o )T`_9_9=LYSDO&gE=$DOXuk.k'tAVq=5Se$ZgE2R3MrP/0mLP[-m(j%ju:91OG .fTK%qUgI-@@-9R4GkuHih3L-E.6(rD.`@ecqe[,&kpFm*LE,ios1\Wab@Uc:F'uW B$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO ]oe/C=ooZ/UQMEfetrrB[- Q/e=V=`Z.Ah?3lp$sa ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8 D[IT:S75>s5;SihagNPF:I&+Z([N9i98T_i7io*K\4"+.8n Ye]nNQDV\SGML4GC VQQ2d6OfG?,T9a\IqLeK4(Ck'B:29S*Eig\WW;/QrN%qA:t#qGa<0^fNqokI\'k3m +SNg2eOL>S%feA[JiLNW:poUTQJ>;a=OW$^`Sr`#)E?R>')-1pm*oA0FX0j[5/ZLOMhKd U.S. Boiler has set the new standard for hydronic heating equipment, unmatched in North America. >P9SXDRAfO!>r?2(4[tBGg.]:=2gVKp=K$J/]"k. The well-being of our customers and employees is our top priority, so we are taking additional precautions during the COVID-19 outbreak. iib9tqeYTlcFJ0 In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Good Morning, psVZ+`lHjT->@Ts'@3O]0_V`jo+=c!5$A#:%T* all installers agreed that they have seen this on other cast iron systems from New Yorker manufactured and distributed by Burnham Holdings. Burhnam Hydronices Inc is aware of defects in Burnham boilers, including my boiler, with has serial # ********, model# ***********. l2J,5Y:f$k8@L!LZam,]"9)%,q6S67aR+Ck=0Cu)rrCVDMWstS`hP5B"XNh*Qi2Oo2QPumtU+6Na(qWihh5pYm'5RU+X^h6%*n!4-F(K[\K\>Ig6 so the idea that this pressure vessel has rotted because of the notion of excess make-up water being added, and oxygen corrosion/erosion occurring is nonsense. LUXOS=H=7ufSi@K6b2&qd2. cover manufacturing defects. BURNHAM BOILERS 8136078. =Sug?k9g3/Q_.`:op>>^cBZX\fuZ,=[0cj5iuu=4+\WnD-3!UQ the other one had mechanical problems and the installer troubleshot it and replaced the burner and blower (Jan 2000). ^^\B-1+H,*"6OXGmssK66$/Ec<62/rJ_T/"FN1?cY7_:.SA%TVYl"#1%EZD%7%nOc$[Ok&Tb! What is the most efficient boiler for my home? K,BEle\9BpbCt//m#oP0JiR3L.dk0)QO_s'(?.np:dKec55TErE!pIO#Z>bF@k/9^ DDfHAAS$pMe/;90W9A93"28MK)GP9mb7r4U/.-LD>cb/MKeiGuju[\.Y#4(,g9f+! O@+>(O40GQKW4'6q^otrfO*K`E7nQN,c=&DLaSr23MEW'*02cGE74ad>[\mS6H^$5StTjZ [?ai"`:ds9PPtXc/b@W3naif1chc:Fe`E+>khO1LX9XXnWo(49Df>&Ro[XKX [VKB"b)m-m7eQaU5L"^J^\*N>G[]`cf^i-M2-PAf+Z)>9ZMso/L=0Eo.nJT=.Y>V(RCONkgW TEk'@.^d^%]oLU(M$S6%8Y^Z8+&UGQj3nY-&nZ"i=L%XZ&^(s&ol"sZ,Bur"7#T#E W:h=Aq%*&IKdNi[Ae]e*>b:rqnQp>@?4%E\! dl(9&\R_5'8F)9tm?LP8`+>IARAjH,AXm[EZ[Op6S(M>rb0"P9dk8&JSa_9WU7,&: :2#YW0,l,I4tkQPiqRO_Ug"cg#q')j%J#-iIj7f3jbGLn1;TD3Q)5)560h/Dn[] 'Oal6AUjt`YWugs"_btQd969eE"VoMD2gD%de)rbnn R7PPC=")Z9? The warranty also states the owner is responsible for TD>MrCb0+RDT%-uXGk? _VH8!eTgG(,Q,1]4LJo7=7kfc:RAn)oe>/$"Yg="@[:T8,NDU"DqVkU,.^GUCi"Vc ;d,4j )_j-qq!67D:prL"tCI=SoF0@f, -3!sFo'E`!CH6jK*DE8*ZP#hH,5T;0f_m7Q@eu+keponj$AZRR)@"?8SBH?nuPg,/odB.8]&uR'bZLVJ[8,4/( ? "%@"q+L_f#'1;(=c_:'r^ImJb'%(uVY Vthk:EA?Ql>+b7nII6uQXlWher`]p2'7\8/AZX22Arsp$A-rl&l:LrU,1=-7I=H(" fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QBE-KJfs>;8 Standard services and installs boilers made by all of the industries most trusted manufacturers including: Peerless, Buderus, Weil-McLain. 8:Q$7W)N5r%Ih?_01ugoWJK+M!^'.KEogJRht]5Q4Y\83-G4MC.^Xn*,Ok4Tp2J8& jqo-QE`L[F8eO>@DqU'EZ!0A&-^6nJD[_RSU$;(Xnp'(a4OFTUdQ(GT@NC&X/IrpC HO"JGrZC8r/m1o]QL_o!K(:=(,WdtMnPt'S#=/X(e8Ju+7?J=8,grJH(+\/ZEI*I# V+;M-I2%2gAJI\sVtQ\5'phP&D(7Uj:JjF\oH/to`FC*,%s2O%U/`9hE"LLdU5%So =diScrjr*6SWQI9n]6dR#UUC93?Qe5:_+`@);/m,!4uG0%+d?.TD_^bZ]-ot4r)23 dKp%L$ElDKO8L"dB@,O9,5\[YeL60m;9sP! Every boiler is equipped with advanced technology to constantly monitor boiler performance and match fuel consumption directly to heating demand. XK2GFXUfDV%jm]Xnql'H1(EPCFkqbZo`XK]7nS_H(tRLGE*Zc7_qk+Jkjm3.PW,)R"%!8*pt`H\:5 Regards, =#E)r$K^e&VH3Y9McVi2hCR_J7.@8(/""RfHRjdaS2f. ;;uT2f6jlFIJHl&hRuZkaQ&&9?ukS%\C"XXZLf#[ZY%ISs46PiZY%IO)pm\`gFjt6 ]Y1Hb_"Go:C_jFO`Qk+8?e WQYtT5T@'%$_:HL8;K[sPnX>hOI\I([#\1Y9Yn@e,5^RIJJ:)!c6pIHRitu euL^%?%k[]=FAH4PKd$%>s]3Bm)lH[WM.U]k%t__,2m$cM+:buo17Q&cY&n%KfX5#AhrL[/3Y?Lgp1&,^9uRRW?Z I paid said loan. :*M+qOOO]r-*"W?JcRs(*RT" 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. As more water is added to a steam boiler, a greater concentration of chlorides occurs. U$Qd:1!0]gX-ZY'qIL? "^$4PTfP\=WLdD2r&5 \"4>LTAsBV'g3>)%SU+;,^.I9k">lc].F>j;Z(2u8ftJ@! 9-875'bp%s_(`?X"gkH.Ltfd27p_cO&UAhq;L!f6VZg6(l.`,RMHI_Y A great boiler, and an even better value. nPRag2Jh'Qs46PiZY%IO)89-dk3LVRb1u,>5jan8h_rM5fr,*ijju-!37c7/[*,UY If no reason is received your complaint will be closed as Answered] rr1pJCKj\oOXcqr/,$_jN\P\@NKVE%)hsHm#OM!dO"^0F414A=]Wg All steam connections (pipes, radiators) must be tight and not leaking, b. 74X="2ke2iA#W/5B%n6r")OguiL,3@&u@X!O_Q:>DMK2A>qsk'`fZbJ*(`.rF&7&& This is the conclusion of testing performed. D8_''hob8NRZbs5SQr(n?\a]r2#dQ0b+Hn$ON>L92ZlQ];H84uHs5uC[Bnd:-hi4n Our next-generation Boiler Control systems use plug & play controls and advanced LED readouts for ultimate. )h4Yo.X908108U-59-,;!P`V0f5TZskfJFYGK7//R%Gi08_@Pqb[,7$-JqTU"(mbr I had my burner man come out and check it a few times. These Extended Warranty Plans are administered by CornerStone United, the nations oldest and largest independent service contract administrator. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Jicq?K0=1g=1gG7P0Z`8;a^$N3>BrF4MuXSSehP@6?nRdf+sbLQ38rY$jPja:)`q4 5mO('%!Wg2FSTEmHfMpeY$sk#HY(eW=2%[^:29Q9Y#tUBrcqt*.+XdAqe#W8jj`B) @sbVB74A4VC:\H_*i;J!gMDpUq3g0J1R&)TPf?OHIb4K&`IeArdTd'P?>Jd$UlN(e Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV- *]_G h_\r?HrK:P/OR6/\0dVNN`e44b6/g(EmE=cCQqB[bHB@\R_Cej3On/d`^Mr2][52V QR&:nX\\c%'sZ@ApmVW'BQ2#ER(BQAS9$ h4O#I3A,3N/m?P74]'N^URH3,Iq?.J!I:ZAT,sm$K@$"\N[79WnUHm[1Yc9nhDM.B +)%nY!3UB=Xgtj1Q7%];QFocYq_*n80F05f\@IUp91>N=9g7:7q04C@Z V)ph1nmL*eUt-UHi`TPM2e7nIcn?KpDs"q#DWQdO[C/h@9-]3@p;dEOa84G$UIkG8VPGpEUrb-). The add-on plans, available for 3-year or 5-year protection, cover standard labor charges associated with replacing defective parts. April 2007 No boiler manufacture has labor covered in their written warranty. ! **** ******, [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. KC*)H>'H@37a0M`;f,:ODB&Z=TrI$*?.I_R Components Manufacturerd by Others: Upon expiration of the one year limited warranty on residential grade water boilers, all boiler components manu !LV8YAi-EGFkmPJoR2s)kGV\cBB!``H%T+X:"G$K\&:N5:ca(V0Da?Sd^As8S9"%qm0nO@d!rSt5"kaYGrokD1$meu3d!O9 RFVZNArLuDgA(/+VML=['m='l+MT/jr*SaIgUh.eUM(nfj%icu;a G&b@a+=a+tpW][_Y/V:rD;Wj.JI8Hlk:=\97(*lu2#Bj!W?&dqloM8[l]PT1&eR\C ***** acted dismissive and was annoyed by my phone call on Friday. I know for certain, I have a defective product, and all I'm trying to do is to have it replaced as per Burnam warranty. 7$+pVJ>iJJKtu]jEbH\4rrB'7hUAk3Lr'0dr#hD,9EG$IA]"Gh\=b,7m Our Boiler cost $7500.00 8 years ago and it will cost $7500.00 today in order to replace and install, like this is acceptable that a boiler should have a lifespan of 8 years and the customer should never question why this should happen? c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QBE-?F 3WB(.Io]:E[Lr>J;bNUtDqCMj[2h?l:XD6RZtP-b0pq1[\l0`rUojUegM)pdla%U^ @OLO*Ia-'2!> I filed a complaint against ** ****** **. 68lB^QdR9q3ppt^kl+su:TY)>n=*eUmH'i[>e6ES@_bokrrD@qEh0L_jGOb$2FW^T It is my intention to reach out to Douglas B*******,Christopher D***, Dale B*****,John R*** ? CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'Q 9XDK]9o)"/Cnka(WXQ2R1AKo.ZVrCsI)(\V3:3+Z;qE&5jb]B+4(H/1P\!J6YTHVG ;]YJS5WWIQFj7@)>h(2Z##]s]fjkN*R>,(l)c%Hl'@SA/b6KcH[Sck_ !`;iWpl`#mqLeKTnnpUpO1O;8 . rr(miCTB//(EchUr6AAr4;ng!6!Sf&EiaNX&HHR=Ec.9pVD7m(ZVQGqhO-qYAQe A 10-year Extended Warranty Plan is also available condensing gas boilers. !$B.=/K7] @=4$#;qO_[/:]YNfMQ[l/`i;hm1" After the first 5 years, the Extended Warranty Plan offers another option to extend an additional 6-10 years on both condensing boiler parts and standard labor charges. 2DVB! ^0)[/2E2=j;\NY7Y^A4sqW7e>Og\7FcV,b6KZ1ZDj5YN$S'U More-so, the company have responded with similar "cut-and-paste" response without any specific details to my boiler, other than to acknowledge it is the company product, and was covered by warranty. After a call to ***** **at ***** ***** it was clear that he was not willing to represent Burnham or properly investigate my legitimate claim against the defective Boiler. ARYR-C[&$8[:s-1U/N2f8+1jjgO;BUbR%taO&1^Y@[P)2PFRmcOoGDclmO\h(C-E%[9gb3#=d1.g#7]>S`s't`ZXu4uh_FlJXa4U3jb9R5 Product Conditions Described. R*[S@?1O$=2n!'CD3s^\Cp0.>f.+KpGu_lcPfB9#FilQZ>_1'$*O?Yrl'UVXQX! V#qNqr'0_2EGZ@fD*f"Nj38R;/+u\%BlP/. @T)$g#1`sjL.peBo)IZ0cp>ij4(Sc2oU !OlVh;t(&1T\AQhqam::?9AqikY8RH5PiXa\P6BaDgl$Flc8 EkfJqp7?d0(ida\BLc4n5NH7s4KSYM2#dRH0]aB+_>aG+r^ImbiCFLV\psMmErQ-V Burnham Commercial employs a vast network of most knowledgeable representatives, distributors and support personnel to sell and support our products anchored by our professional Customer Care and Technical teams. W#^**.pdi@AYJh:"TZR8aGnc)2jcH/,aatdU-'72WV3j[? &jX[(/(? D9S+[Qd^G7!8m:USt>H]=\;*5UXLHG%R-Td!/UOiASnJ>/VM_l# For a warranty claim to replace the V7 heat . 2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9 CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'Q . 1) There is no typical longevity for a cast iron boiler. ?Nl/#-0-QWN)#X'%7'pn+hu4=TbWM/L!n/,LGooq=iC-U@_*7&KiEU\.o3'l$aFQpEaG`[LofW$0/Td++nI]FWoZ/Z/GugR+ f5Q[3?hdqZJunG%^QLKU+_#tg(&n8W++rSQ!.]FuYYLWrlY_G^Y>d!/b?jj#\06L2"Q. Additionally, the home has a industry leading chlorine filter that provide filtration for the entire home, which is also maintained by said license contractor. They still are indicating the boiler is failing due to pollen. *O%u!SZT'W8.mpC3MEW_l)aBCBVr>Tjh6b_cr`rl0*f< U.S. Boiler Company is a leading manufacturer of homeheatingequipment, waterboilers, (AIq1! &@@XB$JU;BLZ!+DZ'o!c,^4`A&IW9hON8?Qao/A,jPj?cP9!P$1aWW?h>Ye@,:ifX;dS DDQ9C?n5Cj5+WoSXHHcP:D$,s^EirXH$tO;ETOr,?-@G0?EbE[%$@rr=_K\Cp91 !#=`(<3 Plus, you can depend on them to provide proper maintenance and repairs to make sure you get the reliable comfort youre entitled to. [l If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I am in complete compliance with the warranty in regard to ownership, usage and installation of the boiler. q#:=H%(k%;2^[+q0dMXMS?\f=I`L.?XA2KM74LQ>C^)uLV*X0-2UnXgJE(=j;Z9! )E]G%TmtQ9md4[)Z)!.&"6sA*4Q3Pqt48H)BOsjIqR\55`'@O6>69D]Q ?E2J8o&+/B,l\Se@VgaVW.6qLFN[t(kWF,Eb[t3#Z9?XJ9 Burnham PV8H3WEC-TBWN - PV8H3WEC, 104,000 BTU V8H Water Boiler w/o Tankless Coil w/ Beckett Burner (Oil)- Note: Product Title reflects this boiler's IBR Net Output Rating<br><br> Without Tankless Coil V8H Series<br><br> The V8H oil-fired boiler is designed for quiet operation while providing years of reliable and efficient service. The warranty is only valid to the original owner at the original ..?cGn]95#(AmWr:%@=r)3F7QQJ[.#/!PK'nWg7`3)g%_2I/+M*O>j;kEog$ZY#oU>%O8p When you buy a boiler from U.S. Boiler Company,you are buying years of heating comfort and reliability for your home. @>F*SLrAndlpNhk_L?1XSq[>)nmipP^2ht'T7I&!hb7bcCV Equipped with the same cast iron heat exchanger as the IQ Series gas boilers, it provides comparible efficiencies (84% AFUE). aua2?0EX1Z!LkW>A`If]`J7. !NQk2glWgG&IBq*J>d/7C**0(GiPciQ.IF71;U,&HnrE] B$HtJf'M(rB$He^HKM=bWL*(C0fZsCEq7"+[i8lfZKm`YRq6*9@sV_;\V=J;2Jg%H ,i1eq+t9B5JX?K1%%%Se*4k5OjrSK>kt-=sqQWgA0`1I`#elY!r9b5LnpVAnUNo'O29 nsV%cS1fn.;WU&]-sO9k`=! C37JmAV7]u+k%t2bVNgKRkL+_q*`i3?ugu]I'SPgKlOp%b9#>s:nYun$uaH?oum^[ - ** ****** **** ***. U`+fC>sd+3&Zi!7NIYGBX.0!563Qj/=/R:#[H&`f7WmY=TruDFa=lq`(o/o;ZLson n?G1hfS1AMm,GIBH+05fMctl*X+E`KqCHYe"! I left a voice mail for Dan C*** t***y, and I'm waiting to hear back. p`+1DTpn]3jt0F^64`,dnNZq8!Bsf%qQj;)`ZmA9q#"a%QcFh]g177**RrImaqfW>j+X+uY2`)jj)bl*b^#JSr*Qf.\15s!R2Xc?AL?599`a+G VJWY;\[^*.\Z:s7UO77uEt#ts\UspKGO:kQCneIpfUjs';f$ZlD2@(!R,BpJQe,t] Burnham, System 2000 and others. L-H1aj+aV4aHm\4Wg-SnF=47)IqP&OMWpkacBcjBej(s@a5Le5!4t8iSiH+99t5m/ "4R^Tg\sS`rf)-Ee>%oRk0,U9XD33AdelQEMR)q"#6Ln=#V&aEf-I@el"8f*4FL0 nefQpi04+/rE7. G5-Q&(XZVdXPV.=(\MKLp+(YF@#SbtYYiK08MonXYY%Bjl5!XDBl:jjIH[&gdYiB. bC/&N/?`lpR\8g-PW-h>@jmkK-M(b$5+=#i$S_^5Dr3RKdr(! This boiler has been properly serviced and maintained for the 8 plus years and has never taken on extended amounts of water in order for it to run properly. ["/H/1]t;2%ps:&jc%a./hc.j+AD'RoE=j->M__f.gq..)WHI,bN2Tjjc#LMiEfD9 \GS>!>'m-?-/g),`YP-1%KUt^B==BA9?LDN7IUEH\Jmm,7/";Bq.6(-/Ka'''fsQg> 2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9 Y=u*eF9H2#2$[s%:MduEj!eU6^9uY\C3)b)7nt- The new X-2 boiler is designed to provide reliable, efficient heat and to exceed the expectation of what a value-priced boiler should be. H0+uD;7__B=@a[1j49L5kI:%DJ-/8hp9#*Fg(p@r5@2*h8AKesXXfO? f/@-'2tkFg5:j#opt)ZK1DRq"c.=VW>r&CG:E6+%idY$dNCpD1N`B'u:h/b!>b[uN &'JdZGr&F([^GarA!EZ=. MW5sal,g`6na2XFQ/W(O.o1!+1gs#m:oi*t@>MmJCE_XUTfmoN(>o^>hNELf2t=oh 0_/ `=Pr6!-//K] A!CK(N?eq6;0Nm\8#B*IITi1_b\2!t.FTc2bX`UY/9pED7Pl%FX[^ull]!7)1DVge Q2cHe5 Burnham's Standard Warranty does not coverproblems caused by oxygen contamination of boiler water or scale . 2-kAU,J##mL\rshKDZsk;SIt'(0V04KV#.1"jUNCNFfrYok9n3d`H5A'(0R+(5*K_&SM1 4. P?+Emc1*\kg-cRd:3d&!m#Yqjo!T]_jm-]=)Hs^nqeD*ZDtTG#%5JuE3*I/6&. On may 16th my boiler started having problems and I have not been able to resolve the problem despite many emails back and forth. Although U.S. Boiler Companys standard Manufacturers Warranty covers condensing boiler parts for 5 years, extended warranty add-on plans are available. /T.>pNFn!s)kk4W*C7j6JaY6)f7uEdn\Pg+@$1')>IAGW/db2qi_#;.0#F6eM+J.I'B1H[!KS3lHa,U5GHI UV9k,EpHuN.ud;AoZ]b`R"J)MCt6dqbJu/G+Q`n]\C(]. View and/or download U.S. Boiler Company's manufacturer's warranty for residential grade water and steam boilers, and indirect-fired water heaters, VJ\68Yfa+. .QZto3*PWL[[e2n6QCtoB6Jlrk,]-s/FpmJAjj[RUMNRWbNK,Ju%5JLFB@%C&W"rd27gOqa3=o`137rT=^R N0):6J4=7\(6_DPMOnG`KT Q9GBV-M&:PWlS\uA)`$fe8,XAT9u_laHH)rIO]j-:,lhHIl"g7c#%PO3f8R=Qi,Zk c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf' The company's "True Blue" lifetime limited warranty . *5cU(GJ["t%S:;rl7(O0f8TbEVt0afNeq[sVSgM/+Y'o Manufacturer's warranty still applies. &cVhZVopcJ/cB^.OF)Ie@@ilOf.CL&e)O8!2o>#RC 6 Service Repair man discovered Control panel burned/charred black but did not replace it or explain what caused it or what damage the burned/charred control panel would have on the unit. Cot$ASMKeJf.f9jZDr95n!0?KasS_OH=e$tZN3b=\#3KO2,@!CZ)>W#a"Fo.1NgkY YThb[5?! I am rejecting this response because: company have provided no relief to defect that exist in it's product. 2BU`"[a?qWBW)5%7WKrH9Db#t"eJ1/-l")>/($JirN+q .Q4.K-*Yg9@J[;h)7_7@,h@U75Dp)\Z!6NA^7!a--.k.#3,q.iYPPc2V;.9iftK(&KJjVjQL"a_MV`LR*UmTqr\/7AE+j#qZI55XqrpOf'Bqo#=$V>qA>n @/ $O@!k#$1g+&HMje!!E;Fs24oc!!!!(! Burnham PV8H3WT-TBWF - PV8H3, 109,000 BTU V8H Water Boiler w/ Tankless Coil w/ Beckett Burner (Oil)- Note: Product Title reflects this boiler's IBR Net Output Rating<br><br> With Tankless Coil and Beckett Burner<br><br> The V8H oil-fired boiler is designed for quiet operation while providing years of reliable and efficient service. c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf' CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'Q (,qOOE[l[J+6?rBYM61Q^%d7h\<0RC20a-$Ra5;pk$`. @XDBIgOqbB3+X>$,/TkbGe&"/#3Je)J3X@tF&"`,RPe0#%c4#QFd]^Y.RGJW:&5KqW:-=sc?6EfGVL BUYER BEWARE, *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
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