The buyer requests a return in their My eBay and you'll be notified by email. If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. But we don't get back the cost of shipping originally eBay has made big strides in treating buyers fairly in recent years, at least compared to where they were around the start of the decade, but this decision is among the worst. Unfortunately eBay return labels only use USPS, so the return cost will definitely be more than 50$. You can see it on the listing if it qualifies. We described it as having a crack up top, the photos show it with a crack up top, and the buyer asked to return it because it has a crack up top. Tip If we're asked to step in tohelp, we'll ask the buyer to return the item to you. Depending on your return policy, this may or may not include the original shipping cost. Best practices for avoiding and handling issues with buyers, Your options for responding to a return request, Partial refund guidelines where the item is returned used or damaged, choose how you'll arrange for the item to be returned, How to give a partial refund after the item is returned. Evidence of successful delivery to the authenticator I have an email that I have never seen in my 20 years at eBay. Enter the amount you wish to offer the buyer. If the buyer is responsible, choose your return address from the dropdown menu. Most sellers don't understand this. - Someone buys a old action figure that's in overall good condition but the descriptions and photos show it has a flaw. Read our most popular questions and answers about handling return requests from your buyers. Enter the amount you wish to offer the buyer. Sellers can find the estimated delivery information that was provided to the buyer at the top of their Order details page. Buyer is asking for a refund because he can't figure out how to use it. eBay may step in without the buyer asking, if the seller didn't respond to the return request. The item was shipped and confirmed as delivered. Returns related questions? Tip How to accept a return when the buyer changed their mind about a purchase. You can sue the buyer in small claims court but it may not be worth the effort unless you really want to screw him over. I recently asked eBay this exact same question. Offer a replacement or exchange:You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. A Not as Described case does not require you to return the item at your expense. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during delivery. As you may already know or will find out after watching this . Extremely frustrating. What if any recourse do I have in this situation. eBay Money Back Guarantee does not cover final sale purchases on the basis that the item doesn't match the listing. The buyer claims the item is not compatible with his mobile phone. If an item is returned used or damaged, it may be appropriate to give a partial refund. I am not saying that's what OP was doing, just informational, since they are new to SNADs. Otherwise, some sellers may deduct the loss in value from the amount refunded to the buyer. eBay Seller Told She Must Accept Returns for SNAD Claims - [!SiteTitle] Once the return has been resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. Currency exchange rate applied to refunds. Extortion is now excusable as long as buyer mails you back anything including a brick. if (document.mmm_fo) document.write ("&mmm_fo=1"); Returns not accepted is outdated online. document.write ("?zoneid=4"); 2 business days after receiving the returned item. If the buyer is responsible, choose your return address from the dropdown menu. If the seller ignores the return request I know that in some cases ebay will refund on their behalf without requiring a return. eBay Money Back Guarantee covers most transactions on eBay. Please use this in a story so everyone knows. and both eBay and Paypal would still side with them. Depending on the reason for the return, the seller or the buyer may be responsible for arranging and paying for a suitable return method. See Partial refund guidelines. I sold an item which has a minor defect that I didnt notice, superficial, you would never see it or know its there. Simply put, your proof does not matter because they will make endless excuses about how it could be fake or not accurate. How to issue a partial refund after the item is returned. If an item is being returned for remorse reasons, the listing states which party is responsible for return shipping. What happens if an eBay seller doesn't accept a return? - Quora Decline the return:You can decline the return request if you've stated in your listing that you don't accept returns. Answer (1 of 15): You get a refund. eBay's policy simply states, " If it's faulty, damaged, or doesn't match the description, you'll have to accept their return". The seller is required to respond and provide a solution to the buyer's issue. IMO as a seller its always better to accept returns, as you then have some control. You purchased an item from me well aware that I do not accept returns, you then proceed to use this item for approximately 23 days before deciding that it just doesn't work for you and now you want to purchase something else? See our page on, Would you like us to help with an open return request? If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under our seller protections. if (document.MAX_used != ',') document.write ("&exclude=" + document.MAX_used); eBay and PayPal will not even look at video evidence. You can see it on the listing if it qualifies. If you don't, and the buyer requests a return, the item will be automatically returned to your registered address. Choose the item above to start resolving a return. Ebay siding with buyers 99% of the time will eventually be the death of them, I guarantee it. Select. '&charset='+document.characterSet : '')); I put "no returns" on all my listings simply for those who are unaware of eBay's leanings on the topic. You have 8 calendar days to review the return reques t and take action. Per the seller's return policy in the listing I send links containing tutorials and reviews of his exact set up showing that it does work and that there is no compatibility issue. Once received, you will have 2 business days to review the returned item, accept a buyer's refund request and give the refund, or ask eBay to step in and help. Those are NOT SNADs & are not a valid reason to return or request a SNAD, if the seller has a No Returns policy. If the purchase is covered by theeBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. If you stated in the listing that you'll cover return shipping charges, choose how you'll arrange for the item to be returned. You can also find more information in our full article below. Give a full refund:You'll issue a full refund to the buyer, including original shipping costs, and they'll keep the item. Trading Cards have a more limited return window. This is a good option for low-value items. They want to be like Amazon and just deal with wholesalers that import from overseas or high margin manufacturers that can sustain returns. Your reply explains just the opposite. We require all of the following to prove a successful on-time delivery: For eBay Authenticity Guarantee items, additional evidence is required. In some cases, your response options may differ. document.write ("'><\/scr"+"ipt>"); am I required to pay for shipping? It may only be used to recoup losses when an item is returned used or damaged. The latest date for the buyer to report that the item hasn't arrived is 30 calendar days after the latest estimated delivery date or 7 calendar days after the event date, whichever is later. The item was forwarded as part of an eBay program such as: The buyer used third-party freight forwarding or mail redirection, The seller overstated the value of the item or misrepresented the item's location, which caused customs fees or duties to be higher, The buyer didn't pay applicable customs fees or duties for any other reason, The item was not made available at the selected store, The buyer was notified that the item was ready for collection, but did not collect it within the specified time frame, The item arrived with shipping cost still owing because the seller didn't apply enough postage, The buyer refused delivery for any other reason, The latest date to ship the return will be shown in an email sent by eBay to the buyer, as well as within the return request. If an item is returned used or damaged, it may be appropriate to issue a partial refund to the buyer. How to Handle eBay Returns - Zenstores Buyer's expect returns. If you don't, and the buyer requests a return, the item will be automatically returned to your registered address. However, sellers cannot refuse REFUNDS. Send the buyer a message If you have any questions regarding the buyer's request, you can contact them directly. A delivery status of "delivered" with a receipt scan by authenticator; The recipient's address, showing the authenticator's address that matches the one found on the, The seller doesn't honor their stated returns policy, The seller doesn't offer returns or the return window stated in the listing has passed, The seller doesn't offer returns or the return window stated in the listing has passed, or, The buyer chooses to send an eligible item to the eBay vault, or, The buyer purchases an item that is currently stored in the eBay vault, The seller doesn't offer returns or the return window stated in the listing has passed, and, Check the seller's stated returns window in the listing, 2 business days after receiving the returned item, The seller's return address should be up to date in their, The seller must pay any applicable customs fees or duties on the returned item, When refunding the buyer, the seller must issue the refund through the return request on eBay, When shipping a replacement or exchange item, the seller must provide the new tracking details to the buyer, The buyer must return the item in the same condition in which it was received. The seller is required to respond and honor their returns policy. If you do not accept returns, eBay will force you to accept any item not as described return case even if there really isnt a problem with the item itself. If you don't refund to the buyer within 2 business days of receiving the item, we may automatically issue a refund to them on your behalf. My seller rating on eBay is 100% and I have had an account on eBay since 2009. eBay may automatically accept a return from a buyer on your behalf if an eBay postage label is available, and the request was made within the return window permitted by your policy. See Partial refund guidelines. eBay Money Back Guarantee programs on international eBay sites. The return is treated as if the item didn't match the listing. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. Select your reason for the return. You can advise the buyer that they'll be responsible for covering return shipping costs, or you can provide a label. On the next page, enter your message and select, On the next page, enter your offer to replace or exchange the item and select. You have the option of entering your reason for declining the request, but it will not be visible to the buyer. //]]>-->,