I have all the evidence I need to prove I returned them and purchased a different pair through another store shortly after. There are plenty of people who would love to have your job and do a better job at it, too.Without generalising, this younger generation seem to only be able show emotion through emojis. We hope to see you again very soon. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. Please provide a valid proof of purchase. Perfect from start to finish. Anyone can write a Trustpilot review. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. High performance sneakers, trending streetwear and exclusive product weve got you. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. That is great news about the fast delivery.We hope to see you again very soon. Bought a pair of Boss trainers at the end of November 2022. Received 2 small refunds for I don't know what! Purchased 2 pairs of Salomon trainers in different sizes. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Christmas Delivery & Returns - Footasylum Ordered coats for 2 of my sons in the sale. Will definitely be ordering from them again. Rather than shopping on the Footasylum website, the Footasylum app (which is available on iOS and Android devices) is a quick and easy way to shop the full product catalogue from your phone or tablet. - Mel, posted 7 months ago I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! Simply follow our returns portal link below. One star as there is no 0 stars. Different assistants all said different things to me and they told me they would deduct 2.50 for a refund despite me receiving a faulty product! If it's something that goes in your house, chances are Beth knows about it and has the latest reviews and recommendations! All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). Rock Woven Outdoor Pant. These featured collections are typically the most popular and best-selling products on the Footasylum website. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. It's great to hear you are happy with the coat and that the delivery was so quick. Was looking everywhere but at her customers. All in all, satisfied with my purchase and dealings with this shop. Up to 60% off at Footasylum on selected women's t-shirts. For all international returns outside of the UK, please visit our dedicated international returns page. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). Footasylum exchanges are only available in the UK. Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. Replies to negative reviews in < 24 hours. All students enjoy 10% off at Footasylum. One very disappointed son this Xmas! Verification can help ensure real people write reviews about real companies. Only response was we would receive a call within 8 hours - that was two days ago! Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. I will always order with footasylum I am very happy with the service and products. Read Customer Service Reviews of footasylum.uk - Trustpilot People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! Verification can help ensure real people write reviews about real companies. I would definitely recommend and will be a returning customer. !spoke to Edge lane store about colours in crocs. I'm fortunate that I don't need a credit rating so I'll wait for FootAsylum to take this 'debt' to court and they can produce their evidence to my lawyer. Leave this blank if you'd like to publish your review anonymously. Would not recommend. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. Look through our Footasylum discount codes, choose your offer and click the 'Get Code' button. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). We also ensure all reviews are published without moderation. Manners cost nothing. Having always been passionate about writing, shes written for websites, newspapers and magazines on a variety of topics, from jewellery and culture, to food and telecoms. We use dedicated people and clever technology to safeguard our platform. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Ordered standard delivery, was dispatched the next day & arrived the day after. In real life, they are dull, boring and have no character at all. If youre a regular Footasylum shopper and want unlimited access to the latest news and products from top sports and fashion brands, the Footasylum app is definitely worth a download and its free. AVOID THIS COMPANY!!!! We also ensure all reviews are published without moderation. Shocking company - bought two items trainers and sliders order value 100.28 never received. That is great news that they arrived a day early!We hope to see you again very soon. Not one of them seemed interested AT ALL.Firstly, to find someone for helpstaff were just huddled in a corner having a good gossip and moan. Email and text communication was prompt and efficient. We need your email address to verify that your review is genuine. This arrived within only two working days and all items were delivered intact and all there. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. This time, however, when I ordered, their courier choice was Yodel. The Footasylum app puts every store at your fingertips.-Footasylum UNLCKD Loyalty, but not as you know it. We are so glad to hear you are happy with the service. 3 ratings with the average rating of 4 out of 5 stars. Useless. Verification can help ensure real people write reviews about real companies. Disgusting service.I was in the Meadowhall store today and I have never been so appalled at the customer service I received. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. Here are 8 tips for writing great reviews. All rights reserved. Make sure to check out the Footasylum Black Friday, Cyber Monday and Boxing Day sales for big discounts. Great sale and super quick on delivery. Also it was delivered to Republic of Ireland avoiding customs charges. We use dedicated people and clever technology to safeguard our platform. Any purchases made from the 21st October, up to and including the 24th December, will be covered under our extended Christmas returns policy. If you request next day delivery your order must be placed before 23:00 Monday to Friday and before 23:00 on Sunday to be delivered the next day. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. I have no complaints at all, fantastic service.. item arrived perfect after 3 days. If youre a regular Footasylum shopper, you might want to consider downloading the Footasylum app. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! We hope to see you shopping with us very soon. Footasylum Reviews | Read Customer Service Reviews of www.footasylum I have worked in retail for over 15 years. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. How does Footasylum deliver? - Reviews * One or more of these files was not uploaded due to an invalid file type. Wow! Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! Difficult, posted 2 weeks ago People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. Ordered and paid on 10th December my daughter's Xmas present. For a next-level shopping experience, the app lets you filter by brand, colour, size and style so you can easily find what you want. This is the last thing I buy from footasylum from here on. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. You have 28 days to return your items and you'll need your original receipt or delivery note. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. They sent me trainers in a damaged box. Very disappointing.Would never order from them again! Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. Ordered some trainers at 10.30pm amd paid for next day delivery. - Anonymous, posted 4 months ago We are so glad to hear you are happy with the service. We hope to see you again very soon. Once cleared, your points will turn into money off any future purchases. Alternatively, enter your order number and email address into Hermes to monitor your delivery. Hey MattThanks for taking the time to leave us a review. You can sign up to Footasylum UNLCKD via the Footasylum website before using it on the app. You can find her work across numerous sites, including Wedding Ideas Magazine, Health & Wellbeing, The Bristol Post, Fashion & Style Directory and more. Before returning items you must notify Footasylum by telephone, letter, or email. Round and round in circles. All items must be returned in their original boxes and packaging. Highly recommend and will definitely buy from Zavetti again. | Read 2,661-2,680 Reviews out of 55,033 1 Helpful Report (3 years ago) F Returns - Difficult 0.00% Industry Average " I got the wrong size shoes and to return them I have to pay 160 . Date of experience: 18 December 2022 As specialists in footwear, its bestsellers include trainers, football boots, sliders, slippers, flip-flops and sneakers. Shoved the card machine into our face. Totally shocking service in regards to a faulty item that they . 4. Only response was we would receive a call within 8 hours - that was two days ago! It goes against our guidelines to offer incentives for reviews. A simple full refund is all I wanted from the first time I was messed around!! Claim your profile to access Trustpilots free business tools and connect with customers. Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. High performance sneakers, trending streetwear and exclusive product weve got you. Will definitely be ordering from them again. - Anonymous. It needs to be unworn or unused and still have the original tags. Got them cheaper than any other website. Will not use again. Trying to get through tocustomer services horrendous, gave me the number to generate the return labelat Asda and it didnt recognise this.The Whats App message sent on the 12 January has still not been read and Klarna have reinstated the payments, so we are left with a pair of shoes that dont fit. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Price was unbelievable for what I got! Replies to negative reviews in < 24 hours. Why have i been rejected for my return as the item was faulty? Extremely moody.I've never seen such self absorbed people. You can return your product via Asda toyou, CollectPlus, Hermes and InPost. Thank you for signing up to . Disgusting cant believe its taken a whole week to get a response by text to be told Il have to wait for refund but yet I paid next day that Iv not been refund for. 299.99. Find out how we combat fake reviews. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. Extremely moody.I've never seen such self absorbed people. They sent me trainers in a damaged box. This arrived within only two working days and all items were delivered intact and all there. my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. The Footasylum stores and website have hundreds of your favourite brands, including adidas, Converse, Jordan, New Balance, Nike, Tommy Hilfiger, UGG and many more. If you aren't completely happy with your purchase when it arrives, you'll have 28 days from the date of receipt to return it for a full refund. Still not received a single item after contacting them numerous times, promises of next day deliveries, but still no joy! Read Customer Service Reviews of www.footasylum.com - Trustpilot Thanks,Rebekah. Perfect from start to finish. Footasylum processes its orders very quickly so theres a small window in which you can cancel your order and stop it from going out. The range includes footwear, clothing and accessories for men, women and children. I know customer service.Not one of them smiled.Not one of them acknowledged.Not one of them spoke clearly. 2023 Trustpilot A/S. Companies can ask for reviews via automatic invitations. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. Both pairs didn't fit well so returned both pairs in exactly the same parcel as they were sent through FootAsylum's preferred choice of courier ToYou through Asda. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. Verification can help ensure real people write reviews about real companies. Keep up the good work Terry!Thanks so much.Tanya. . Returns and Exchanges Taken a risk with your gift this year, or not sure on their size? Ordered Nike trainers. In just a few steps, we'll have it sorted. Footasylum PLC Reviews | Read Customer Service Reviews of zavetti.com It's your job. They all fit perfectly. Customer Service. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. 20%. Both pairs didn't fit well so returned both pairs in exactly the same parcel as they were sent through FootAsylum's preferred choice of courier ToYou through Asda. Please note that we may share your email with the company to verify your order. The lady at the till was no better. Asked for a pair of trainerscould not even tell what the guy said.
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