Theyll tell you to file a report with the police and then wash their hands of the matter. I manufacture them myself and sell for only one price. They help the organizations to focus on the other parcels they have to deliver. Sadly, in the rush, you may have failed to notice that the listing only specified the box the item came in, not the item itself. If say you suspect the package was tampered with than you are opening yourself up to loose seller protection. Amazon FBA Returns Advice: How to Handle When the Buyer - AMZReimburse The item's condition was misrepresented. Had the same issue, lost my appeal and had to file a complaint against eBay to the Better Business Bureau. what I did with one buyer who repeatedly did this, messaged them and said I would be contacting the police as it was theft, it stopped it, In cases like this. IN THE LAST STRIDE. This is a scam to watch for if you are looking for a highly popular item that is generating a lot of media attention, has a limited release, or is difficult to get elsewhere. Or when Williams Sonoma sent 99 knives, which cost $40 each, to a shopper who wanted just one. The online auction site launched in 1995, and scammers have used it ever since. After completing the sale normally, the seller will post the package with the correct address but the wrong name. I responded to the return but Im really freaking out. Before you start your Missing Mail Search, you will want to double check the status of your package. Phone eBay and they said I should have tried harder. If you successfully complete a transaction and the buyer pays with a credit card or PayPal, they can easily contact the provider and cancel the transaction. Exchanges and Replacements - Amazon Customer Service A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. Ebay We Can T Process Your PaymentPlease select a different payment Seller deleted listing immediately after purchase? on Usually it will say the name on the package signs for it even if the signature is someone else. I did all of this. Is this person trying to scam me and going to the lengths of altering the package and using a different item?? BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. 2) If the buyer hasn't opened an SNAD return request ask them to do so, accept it and issue return label. The weird thing is, in the picture was also the shipping package, and it had "GLASS FRAGILE DO NOT CRUSH" sticker type labels on it which I didn't have on my package. open a case for this order and refunds and returns, put across all the info and say you want this buyer investigated by sending a different item. Western Australia Seller Community Connect, https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649, A new look for the View Order Details page, The Seller Refurbished item condition is being removed in some categories, Single Use Plastics: Addressing Plastic Waste. There are two occasions in the tracking updates that says it was rerouted due to processing error. Select Order Not as Described. The last they knew my case already and they closed case on my favor even after they had accepted for buyer to return item. Record any serial numbers or unique codes. did said person say they woud send you the motorcycle and the title and then you would have to pay? I guess it depends on whether the item they are sending back is worth paying the shipping on. I asked them what the item says on the back cause the item i sent has the brand name stamped on the back the item in his photo i suspect is not that brand and will not have the stamp. What should I do? Ebay claimed that the item was in "different condition". I then pack it and send it to E bays Global Shipping in Kentucky and send the tracking number to the buyer. If you get the item back as a buyer you have the option to relist and recoup your outlay. From the "Reason for replacement" drop-down menu, select "wrong item was . 11. To be really honest I suspect it another seller trying to get a replacement for a return theyve had, otherwise where did she get this cheaper version from? Be cautious when purchasing items from the following list: This scam is clever because the deceit occurs offline after the eBay transaction is complete. Lol either way I wasnt surprised. Though I don't think I would have mailed an eye shadow palate in even one of the padded ones. I'll go over how it happened, what I did to fix it, and how you can. Can Usps Tracking Be WrongPost Office have such a horrible . It looked about right on mine when I photographed it.I hope you still enjoy wearing it - it's a lovely looking top!Take care,Kimbooley, on I never sold a necklace on ebay period, and never saw that one in my life. So it sucked having a negative mark on my account but it was the only thing I could do. Yet fight is not over, lets see what happens next. A buyer can return anything simply by evoking this phrase, even if the item was described in minute detail. Tell them you will be contacting their local police department to file a complaint and for him to be prepared to talk to the police, because someone must have tampered with his package. Do not do that. In my experience, they have always used the original packaging, and have never even opened the packages to inspect them. You will more likely not here back from them and if you do amazon has the case and remember to put case ID in all claims or negatives left and will be removed. The person actually said yes, then back tracked when I asked them to confirm that ebay is completely fine with buyers buying an item and then filming for a refund and sending back a different item and she started go back track. Unfortunately, the items are affordable because they are counterfeit, or knock-off replicas. It's okay but would like the other if u still have it.This is a link to my listing with the photos of the top:https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649This is the photo she took of the top that I sent to her:Now am I crazy, or is this not the exact same top?Anyway, how should I proceed with this? It is supposed to result from a rather specific set of circumstances, namely the power imbalances contained in hostage-taking, kidnapping, and abusive relationships.Therefore, it is difficult to find a large number of people who experience Stockholm syndrome to conduct studies with any . If the item is sold for more than $750 the item must have signature delivery proof. Bamboozled: If a retailer sends you stuff by mistake, can you keep it? - Nj Heres how. 04:18 PM The only difference between your story and mine is instead of a car its a 4 wheeler, and her husband died of a heart attack. Ask if they want you to dispose of it or return it to them. Ebay basically says, Well we dont know what you actually sent the buyer so we cant be sure whos side to take here so we always favor the buyer.. Sunday Mystery Wall is back! $15 each. - Facebook The buyer confused me with another seller. How do i handle this? Remember to be persistent when you are in the right and can prove it. they look darker than they should.As kopes said above, different devices show brightness and colours differently - in an ideal world they wouldn't but that's what we have to deal with. An item is eligible for a return or refund if it meets one of the following conditions: Item is not as described. I agree. bearbrickStarry Sky Qianqiu Gold Powder Violent Bear Bearbrick What To Do if You're Billed for Things You Never Got, or You Get Buyer said I sent wrong item when I sent right one - and got money back They then go to Etsy and order the item from me at full price using a suspect credit card number. This time, I accidentally sent an ebay buyer the wrong item. Who is the "they" who supplied you with a Canada Post tracking number after it went through customs? It was hard for me to believe that since it was a solid stainless steel item with no moving parts. They will call the number you have on record for this account, so make sure that's correct before you start. I asked my boyfriend to print off the labels and post them while he was at work. If youre a trusting person, you may send the item in good faith, assuming the email is authentic. I never sold anything over $300 so this is a lot of money and first ever claim of wrong item sent. As its a scam, you will never see your money or your items again. You close the listing and send the item, but either they dont pay, or they dispute the transaction with eBay, claiming the item was broken or that the listing was a fake. But so far no response from buyer. If you bought the label through eBay, it should have been included automatically, but if you didn't get it through eBay, you had to do that yourself. So Im getting 1 item a day being returned to me by amazon with the reason buyer states defective item but nothing is wrong with the items. Otherwise, you can also restart the laptop just by pressing the power button. I'll have to ask her what she sees different because I know it's the same. Made sure we sent all images to amazon as it was within 30 days of purchase. No they dont. They aren't. Do I have to go ahead and refund no matter the circumstance? I had to help my mom submit a dispute through eBay, as a buyer. Press question mark to learn the rest of the keyboard shortcuts. In some cases, the scammer will tell the victim that the former needs access to the latters bank account in order to process a refund. Buyer says I sent the wrong item but the photo loo 164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. They sell fake goods and don't pay taxes. However, this morning they sent me a rude email saying I'm sending fake products and to get a real job. another scam they will say they are selling a item say half price then you purchase that item i e cost 500 you pay 200 secondhand they then will sell the item to you hoping the money will be released from e bay say they sent via e bay with a tracking number your then thinking well giving me details been honest saying that in box this not in box all week messaging this person wheres my item so convincing they said they sent without something or no its not that type so in your head your believing be here soon then you see a tracking number type it in its actually e bay standard royal mail 5 days later no item then they start saying wont come any quicker, well my advice open case instantly as 9/10 of time no tracking the buyer will reward not to get black mark against there name and tell you its ok ill sort it sorry did not come the scam they borrow your money for a week never sent a item soon as open case instantly refund loan of a few hundred quid no interest they borrowed of you perfect for people who e bay trust be careful as in meantime your waiting to open a case and hoping you lose they win either way win with borrowing money of you interest free as skint for week even better if you lose they get to keep your money please be aware of this scam happened to i was refunded by them or e bay not sure 5 days later though either way very devious. Accept it and issue return label. A buyer opened a return, two weeks after I sold a graphics card, claiming it didn't work. I always get a receipt of postage but buyers dont want to pay for tracking which is from $4.50 on up on a cheaper item and especially when the item costs less than the tracking shipping. He sent photo of item receivedit is not the item i sent. So, I purchased the shipping label the cost was13.34 which was taken out of my Personal Banking Account but that never happen before, and no total was given me of the balance left from the sale of the boots. There's usually another new label then. 1. If the package was mixed up, it would have happened there. Its unfair that I have to lose money from this happening and this past month way to much due to possible scammers or I guess USPS losing my orders. Once you've sent the replacement, let them know it's on the way and upload tracking information to the request. Amazon Sent Wrong Item (What To Do, Exchange + Keeping) Please Help! What would you do? Private deal offered outside of eBay A buyer may see your item and offer to pay for it privately rather than using eBay's official payment channels. Well tonight I received the above email. I realized my error a day or so Community Teams Etsy Forums Announcements Getting Started on Etsy Etsy Success Creative Process Managing Your Shop Photography Tips Luckily I was able to contact the Global center and stop the item from shipping to the buyer. Unfortunately ebay does not review video, but if I have to go to arbitration I can use that, along with footage from my home security cameras, and my car cam to prove my case. Amazon Sent Wrong Item (what To Do, Can You Keep It, Refund, Exchange Otherwise she wouldn't have bothered. If the package was mixed up by GSP, then they should handle it. They readily cooperate with law enforcement. Buyer had wrong address, item was sent back, what now? - EBay The one I received is as per the photo. Finish enrollment at any CLEAR airport location next time you fly. That has happened to me. I see two possibilities: either the GSP mixed up the package and sent the wrong package to your buyer, or the buyer may be pulling a scam. Send a poliet email to the customer informing them that they have returned the incorrect order it could be a mistake . They have always just put new shipping labels over the original label on the unopened package. When a buyer is looking to return an item, get a refund, or otherwise notify a seller of a problem with their order on Etsy, the first thing they must do is contact the seller directly via the Help with Order link within Purchases and Reviews and let the seller know the issue. You will get a call back and reply from amazon that you are within your rights and in case of any claims or negatives it will be removed . They can claim the item was not received, claim a refund and make off with the expensive item. I'm not sure. I had a customer contacted me that the item was damaged in transit. Solved: Buyer says I sent wrong item, is it a scam or was - eBay i think someone is trying to scam me like this to. Select Order Not as Described. 26-05-2020 If you have an item for sale, a potential buyer may contact you and offer to pay over the asking price for it. Thank you sooo much for putting your story on here. The photo they sent is something completely wrong and not at all what I sent and not something Ive ever owned. 'However once the seller has received the item back, eBay can then step in and review the . I sold 4 of the same items. I lost my appeal. The company has put in some safeguards, but you can do a lot to protect yourself as an eBay user. to confirm if the buyer is correct as they just seem to send the item back to me and when I complain to say nothing is wrong with the . The following is a list of items that are not covered, which means the seller can accept payment, fail to send the item, and then you as the buyer have no recourse through the eBay website. All rights reserved. So, that explains the different labels and (possibly) the Fragile stickers. MaterialABS Specifications28cm BrandOther PackagingColor Box Itemcl9685 Is There a Shopping Guide VideoIs Whether AssemblingNo Whether Specifically for Foreign TradeNo 3CConfiguration Category14Toys over the Age ColorBlack Gold28cm,Pink Gold28cm,Gold and Silver28cm,Starry Sky28cm,Starry Sky Pattern Random.,Northern Lights Starry Sky28cm For AgesYouth15 . To start, you have to rule out an honest mixup plus give a timid potential scammer an out. eBay is very aware that scams occur on the website. Usually people who does such things have a signature for example zero feedback, completely new to ebay, buy item but pay later, non-usa 3. Or just take back the item. To reach customer service, click Help & Contact (top or bottom of the page) and choose the appropriate topic you need help with. We suggest contacting the buyer and giving them the case number information from USPS so they're aware you're doing your best to locate the missing package. After receiving the item, contact seller within Returns shipping; 14 days: Buyer pays for return shipping: Refer to eBay Return policy opens in a new tab or window for more details. Should the customer take possession of purchased merchandise prior to the 5-day refund expiration period, the sale is final. 01:37 PM, on Help for buyers and sellers. Should I contact the postal service? Is eBay likely to refund the buyer? 4) Request return shipping label credit as buyer made false claim.