Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. These teams are a critical component of Alights health care,retirement and HR-delivery services. Get the latest news and information. READ MORE Awards and Recognition Our work with the most influential companies has been recognized across the world. Days are spent interacting with people over the phone to help them with questions they have about one or more of the following: healthcare benefits, Medicare benefits, 401k savings and retirement plans, leaves of absences or payroll. * A self-starter who has excellent communication skills in English and Spanish (verbal and written) and the desire to provide the highest level of customer service and satisfaction. And we're committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve. Communicating with customers through various channels. A customer care representative's salary covers health benefits, transportation, housing, and other related benefits. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Our people are our greatest assets at Alight Solutions because People Matter! * Make independent complex decisions within the scope of your authority Alight Solutions is committed to a diverse workforce and is an affirmative action employer. Alight Solutions Customer Care Representative Reviews We want you to join our company with 25 years of industry experience. Customer Care Delivery Specialist in HR Services with Italian and I was responsible for keeping up to date with daily schedules and routines and managed all of . Work-Life Balance West Region States: Arizona, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Wyoming This may include additional research and ongoing casework. Explore open roles at Alight. * At least 4 years of customer service experience, or a combination of education and experience: * High School diploma and 4 years of customer service experience, OR, * Associate s Degree and 2 years or customer service experience, OR, * A self-starter who has excellent communication skills (verbal and written) and the desire to provide the highest level of customer care and satisfaction, * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment, * Ability to receive constructive feedback, then immediately and consistently apply it, * Ability to multi-task using several Windows applications at once while assisting a customer on the phone, * Flexibility to work a specified shift and extended hours as necessary, * Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services, * Bachelor s or Associate s degree, or a High School diploma plus equivalent years of related industry experience. Visit the company website to obtain information on the company and review the job description prior to your interview. * Greet the employee, answer concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and human resource related services. 26 Alight Customer Care Representative jobs available on Indeed.com. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.. Customer Care Representative - Open to Alight Alumni Only at Alight They may often give instructions by phone and besides performing clerical tasks, they also assist . Customer Care Representative, Human Resources - Virtual The estimated base pay is $36,558 per year. Alight is committed to a diverse workforce and is an affirmative action employer. 105,000+ Customer Care Representative Jobs in United States (2,701 new) Customer Service Representative Tesla Tampa, FL Actively Hiring 1 week ago Customer Service Representative, Work. All Rights Reserved. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender. Customer Care Group jobs | Customer Care Group jobs at Alight Quick Apply. Health insurance is either BCBSIL or Kaiser depending on where you are located. Alight Solutions hiring Staffing Coordinator - Round Rock, TX in Round We reward continuous improvement and encourage you to own your own development. Disabled Person, Inc. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units. Empezaras tu carrera con ReedGroup con un programa de entrenamiento completo. Scroll down below to view similar jobs . You have reached your maximum number of active job alerts. * CAREER DEVELOPMENT & GROWTH: We provide ongoing training, coaching and development. Willa Davie's email & phone number - Customer Care Representative II at Alight Solutions hiring Health Pro Specialist II - April 2023 in Dallas Customer Care Representative, Human Resources - Virtual - LinkedIn We believe that every day is an opportunity for growth and are energized by going above and beyond whats expected. Customer Care in Puerto Rico - Alight Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards. Customer Care Representative I, Healthcare Benefits at Alight - GrabJobs Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Customer Care Representative Human Resources. You have successfully created a new job alert. Take the first step today by joining our talent community. * Handle a high volume of inbound calls from client employees as well as conduct outbound calls for follow up as required. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. You're able to quickly input and retrieve data while working with the customer on the telephone. Because transformation takes a workforce. At Alight, we are reimagining how people and organizations thrive. Customer Care Representative, Human Resources - Virtual Open to States Posting id: 823465203. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. New York Equal Pay for Equal Work Act Statement. Esto incluir ser el primer punto de contacto para los clientes que necesiten ausentarse del trabajo, debido a enfermedad o heridas, o a responder a sus preguntas. Contact Us | Alight Browse by city or country to find one in your region. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer. We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. * Demonstrate a high level of confidentiality and professionalism Career Development & Growth: We provide ongoing training, coaching and development. Benefits . Careers in Customer Care At Alight, we believe that people are the single most important part of an organization and that there is a synergistic relationship between work and life. Alight Solutions Customer Care Representative, Human Resources * Be kind and compassionate These teams are a critical component of Alights health care,retirement and HR-delivery services. Pay Transparency Statement in compliance with the Colorado Equal Pay for Equal Work Act, the New York City pay transparency ordinance, and any other similar laws or ordinances: Alight takes into consideration a candidate's experience, education, certification/credentials, market data, and internal equity when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. Find the best jobs in the US, apply in 1 click and get a job today! #beAlight Additional pay could include bonus, stock, commission, profit sharing or tips. About Alight Solutions Alight is a leading cloud-based human capital technology and services. The mission of our customer care teams exemplifies the need for humanunderstanding. Alight Solutions are currently recruiting for a Customer Care Delivery Specialist in HR Services with Italian and English located in Krakow, Poland (remote work possible). Our Promise Apply online instantly. The role of a Customer Service Representative is to help customers understand the products and services being offered by a company. You are We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. From company leaders to our newest colleagues, we all play a role in bringing our values to life. See office directory The mission of our customer care teams exemplifies the need for humanunderstanding. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. As a condition of employment, you will be required to complete paid training and successfully pass a final course assessment. Apply for Sr. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. You should be prepared with a few questions to ask during the interview about the position, the team, the business, etc. Alight unlocks enterprise growth for the worlds most influential companies with future ready human capital and business solutions. Alight Solutions Customer Care Representative -Absence Management - Bilingual *Remote* Texas 30d+ Alight Solutions Leave of Absence Case Manager *Remote* Washington, DC 30d+ $50K-$68K Per Year (Glassdoor est.) Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. For more information on Job Scams, please click the link below to review information posted on the Federal Trade Commission Consumer Information site. As a Customer Care Representative, a typical day mayinclude the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, Medicare benefits, 401k savings and retirement plans, leaves of absence, payroll, etc.