We are told now that change is not possible at all because vouchers have expired. Cailey Rizzo. For cruise news, reviews and tips, sign up for TPGs cruise newsletter. Since the ships are nearly identical, if you do transfer to another ship, you should be in a similar stateroom as the original ship. Passengers wait to board the luxury cruise ship Viking Mississippi, berthed at Lambert's Landing in St. Paul, on Saturday, Sept. 17, 2022. We were running between the airlines at ***** to find out what was going on, very frustrating. $200 Airline Fee Credit: Get up to $200 in statement credits per calendar year in baggage fees and more at one select qualifying airline. Jan 26, 2023 01:33pm. Seems the generous cancellation risk free ended 30 June and despite booking direct with Viking no mention of the changes was made. January 27, 2018. We Vikings inability to resolve an issue with, Withholding of monies and shore excursion, Refusal to honor its cancellation policy, My bag is still missing and I will request. We are unable to meet VRC health requirements to participate in one of their cruises. If you book a river cruise, you acknowledge that you might not get the exact itinerary you signed up for. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I was sailing aboard the Avalon Vista two months ago on a cruise from Amsterdam to Basel, Switzerland along the Rhine River. No partial refund was given and I lost the total deposit of $1000.I understand that the T&Cs outline the refund policy. Princess Cruises | Travel Requirements & Safety Protocols. We were told that since we used vouchers we were not eligible for a refund per policy. This will surely increase the credibility of your complaint. Has Viking Cancelled Any 2022 Cruises - CruiseInfoClub.com If you are concerned about the water level on your upcoming river cruise, do your due diligence before you take any action. A river level that is too high or too low can affect an otherwise great cruising experience. I'm now wondering what the cozy deal is between Viking and Trip Mate, considering the vast number of Trip Mate complaints from Viking Cruise customers. Instead, in the most extreme cases, AmaWaterways will create a new itinerary. 12 reviews. I ask if I could have the number to her managers boss she said no. All I got was 'you must pay in full for your trip before booking extras'. Viking Cruises ceases operations in Russia for 2022 is a travel editor for TPG, with a focus on cruise travel. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. They offered us a voucher for 125% or a cash refund. Which cruises have been cancelled in 2022? | Cruise.Blog This matter has not been properly escalated to the legal department.Our time is running off to recover our money and we can not travel due the vaccines requirements and the only absurd respond that we get is to transfer our vouchers.We are extremely disappointed of Viking Cruises after we decided to support the company. Cruise was not very happy because this was a Christmas Market cruise and many of the markets were closed or food only due to the dates. We rebooked yet again and we're told that we had to have the vaccine before we would be able to take our trip. 1. I asked to speak to a manager and was told by the person I talked to I could not but she would speak with one. Trip value now ********** On 12 November 2020 we booked another cruise and added an additional ******** to bring our out of pocket total to ********** All transactions took place before before the rollout of a "vaccine", vaccine cards, a Presidential and CDC mandates. I complained initially that I was not given a direct flight. It was not a condition of completing this trip. 2023 Trustpilot, Inc. All rights reserved. 05 Aug 2022. We were given the option of a voucher or cash What does Viking do Nothing. Don't sail Viking unless you are guaranteed of going on the trip. Will the drought in Europe affect your river cruise vacation? An apology is not good enough. When I asked to speak with a supervisor the "customer service" representative said "I am not allowed to transfer you - the supervisor will give you the same answer." Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link, Change your cruise date up to 14 days prior to departure, The ultimate flexibility: You have 24 months to select your new cruise date, Combinable with all other Viking offers. Another section of river that can be negatively affected by low water levels is the Danube, past the last lock in Slovakia heading downriver toward Hungary. Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. For information about your specific voyage, please log onto MyVikingJourney.com. In exchange for the annual fee, you'll unlock access to the Amex Membership Rewards program that let you access airline and hotel transfer partners, along with new lifestyle and travel credits. Thanks for reaching out, Itom, although we regret to learn of your experience with booking excursions. Telling us that a voucher has no cash value is a shoddy business practice at best. At the time we did we also asked that trip insurance be added. We also carry about 500 tons of water, that is ballast and fresh water for the guests.. Viking Cruises will test all guests and crew for COVID-19 with daily PCR testing when sailings resume, as part of the company's new Viking Health & Safety Program, the cruise line recently announced. Fosse's cruise and land tour to Eastern Europe became a casualty of COVID-19. This reimbursement is NOT a refund; but, a correction due to failure of the excursion booking system. The reason given by Viking is that these are vouchers from a previously booked trip (during the COVID pandemic). This is our third time to book a trip, and in 2023, the medical requirement is still in place. RHINE GETAWAY. They offered us a 150 dollar non refundable credit to be used onboard. Well guide you through the process. Karin Price Mueller | NJ Advance Media for NJ.com. River cruise lines do have contingency plans for dealing with river flow problems. We have rescheduled 2x as we refuse to get the Covid vaccine and Viking will not allow boarding if you are not 100% vaccinated. The 13-city cruise was supposed to take passengers between St. Paul and New . They feature elegant Scandinavian design, spacious staterooms with large verandas, and both indoor and al . This cruise has been sold out for weeks so if Viking reinstates the voucher, the cabin could be resold. I was told I would have to pay full retail fare in addition to what had already Viking made an error and owes me reimbursement for charges made on February 1. #VikingVictims. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Viking River Cruises. When Viking informed me that the alternative flight was booked, I was not told that I had to pay the tickets myself in order to obtain the boarding pass. The low draft and the adjustability of the ballast allow the ships to navigate through sections of the river where the water levels are not very deep. If the region has had an excess of rain, raising the river greatly, the river ship may have problems clearing bridges and other obstacles. With many Christmas markets closed, river cruise lines cancel sailings Each time I received a pro forma answer saying "it is company policy that future cruise credits have no cash value and cannot be refunded or exchanged once booked." Viking Cruises has ceased all operations in Russia this year in response to the Russian invasion of Ukraine. Here is a message that appears on the Viking River Cruise webpage: The cruise line may elect to cancel your cruise. We look forward to exploring the world with you, whenever and wherever you choose to sail with us. Water levels on the Rhine River are set to fall close to the point where the river cannot hold ships anymore. $240 Digital Entertainment Credit: Get up to $20 back each month on eligible purchases made with your Platinum Card on one or more of the following: Audible, Disney+, The Disney Bundle, ESPN+, Hulu, Peacock, SiriusXM, and The New York Times. The vaccinations mean nothing anyway. Then before the departure, Viking cancelled operations and offered us vouchers for future cruises. They have no intentions of giving my money back .Do I not have any rights? Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. Viking's move follows announcements from other cruise operators saying they are . We have since then tried to book a trip two times, and the required medical of a vaccine status made us cancel again. 2. Viking revises world cruise itinerary on eve of departure | seatrade Viking is bringing back river cruises to Europe in July. However, as everyone knows, predicting the weather is not an exact science. Thu 13 Jan 2022 01.00 EST Last modified on Thu 13 Jan 2022 18.22 EST. By. No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. Last week, the cruise line cancelled all 2022 departures on its Kiev, Black Sea & Bucharest itinerary and said it was evaluating 2022 sailing that call in Russia. The cruise was cancelled due the pandemic ($11,367.50) Do your homework and always make informed decisions. **** called finally, apologized and said that he 'misread the rules', misunderstood the rules and this isn't a big deal (his attitude). We were routed to resolution manager who was extremely obnoxious, rude, disrespectful, wasn't listening to the issue, saying 'yes, ok, sales rep make a mistake, mistakes do happen. Because of COVID, we had to cancel the cruise, and received a voucher from Viking. Bookings with more than 30 persons Conference bookings made by Customers Service and Sales Department Bookings paid by invoice by companies Companies with annual agreements Bookings with more than 5 hotel rooms The specific conditions that apply to your booking can be found in your . Guests have the option to transfer their reservation to 2022; receive a 100% future cruise credit . There is rock on the bottom; theres also this little house in the middle of the river. Customers should not be treated this way. Viking Mississippi - As of January 23, 2023 Due to damage from substantial river debris to the Viking Mississippi 's propulsion system, the ship will undergo repairs requiring the cancellation of upcoming departures. Most all other cruise lines have dropped this mandate. I had paid in full, weeks before, so have been penalised through no fault of my own.
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