1. Great! How to connect with us through Social media platforms. I interviewed at Qantas (Sydney) in Sept 2018. Anonymous Employee. View Sonia Fernandes' profile on LinkedIn, the world's largest professional community. As you look to rate your ability as excellent to your interviewer, prove it by talking about all of the different programs you have worked on during your career and what your specific roles were on them. Qantas Assessment Tests Online Preparation - 2023 - Practice4Me Prior to your interview, try to research the mission and values of Qantas Airways and touch on some points that relate to their mission and values. The key point here is to be active in the group and show the assessor you are able to work within the group. What was your favorite team work and what did you do for it, the questions were behavioural based (situation based); Tell me about a time you had to work with a difficult co-worker? At this point in your interview, you need to be open and honest about any gaps in employment that you have and any blemishes that you have on your criminal record. Continue Reading ", "I would apologize and explain the flight is in fact sold out, I would then do my best to try and find an alternative flight and or route that would suit the customer while listening to their needs and being empathetic.". 15 Qantas Customer Service Agent interview questions and 11 interview reviews. If in a situation like this at Qantas Airways, I wouldn't hesitate to approach the unreasonable person with confidence. They would tell you that I have excellent communication skills, the ability to problem solve as part of a larger team, and that I bring a positive attitude to work on a daily basis. This is listed in order of the recruitment steps I went through and the process for me personally was longer than I expected. I applied online. Basic question of how you handle conflict in a work place and tell me about a time you had conflict with a colleague etc. And if you speak any other languages besides English. Good interview day. Qantas Customer Service Agent Interview Questions - Glassdoor Describe a difficult situation and how you overcame it: /Another two forms of the same question are also asked to test you. Upgrade your web browser for an enhanced experience. Dates shown above are approximate. Why? Search and book from over 15,000 cruise itineraries. Ways to check-in for your flight including online and on your mobile. Short seminar followed by a one on one interview. I interviewed at Qantas in Feb 2023. I explained to him that while our drive through menu did explain all condiments on the sandwiches, I'd be happy to have another sandwich made to his order at no extra cost. Describe a time when you went gone over and beyond for a customer? Until 31 March 2023, earn 100 Qantas Points per diner at over 18,000 restaurants around the world. Track updates on extreme weather or other major issues that may impact your flight. Great! I applied the job via their website and Qantas sent a link for a digital interview, took 10 mins only. Can you talk about a time when you worked effectively with others as part of a team? ", "I am very friendly and can help to put the customer at ease if they are feeling a little anxious, I would assure them we will get them to their destination and answer any questions they may have! Interview questions and answers were updated by Ryan Brunner on May 13th, 2021, Interview questions and answers were first added on May 15th, 2021. I interviewed at Qantas (Melbourne) in June 2017. To help you prepare for a Customer Service Agent interview at Qantas Airways, here are 22 interview questions and answer examples. Find departure and arrival information and view ouron time performance. how to verify an unverified sender in outlook. Then you need to click on the apply button. I found it daunting as you are receiving no feedback. Answer dates might appear two to three weeks before they were published. In these situations, I let the customer know that I will get them in touch with the best person to answer their question and do so right away. They also asked if you are prepared to work shift work and work on public holidays and special occasions, eg Christmas. The process took 3 weeks. I applied online. The medical costs approximately $450. I applied online. Description: Customer Service Agent (Job Number: 025639) Work Type: Part-time. Good job! Customer Service Representative - State Farm Agent Team Member If you think you are eligible then you can go for the next process to apply for Qantas cabin crew jobs. . With lots of ways to use your points, youll be sure to find something you like. Glassdoor users rated their interview experience at Qantas as 71.6% positive with a difficulty rating score of 3.00 out of 5 (where 5 is the highest level of difficulty). I chose your airline because my values align closely with your community engagement initiatives, sustainability efforts, and diverse culture of staff. We will not recognise an entitlement to an introduction or placement fee unless the agency has been briefed by a member of the Careers team on a specific position for which we've requested candidates via the Agency Portal. Benifits outstanding. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Assesment Day - Involvled a introduction to the company and its values. To really sell your ability to hit the ground running if hired for this position, talk to your interviewer about your plan to learn and master whatever programs are required for this role. ", "Being professional is about being on time and punctual, presenting yourself well and being proud of the company your working for, doing a job well and taking pride in the job and yourself, striving to further yourself in the company". Are you good at math? In my current job, I work the phone lines for incoming service calls. Book and manage your trip with features such as check-in, seat selection and boarding pass access. This especially comes into play when you are . describe a time you solved a problem without any others help. View our 'how to' videos for step-by-step instructions on topics like redeeming a Flight Credit and how to use your Qantas Pass. If fortunate enough to join the Qantas Airways team, I would bring this same level of dedication and leadership to the customer service team.". Great job! 2 of them, i just need to say yes or no. Basic question of how you handle conflict in a work place and tell me about a time you had conflict with a colleague etc. All the latest from the Qantas Frequent Flyer program including new partners, new rewards and more. Check yourpoints balance,transfer points,update your details,claim missing points,top-up points,manage bookingsand more. During this preparation, Customer Service Agents are asked to help restock the food, beverage, and other items on the plane, and also do some light cleaning in the cabin of the plane. I got chat interview with Qantas. Get More Information About Our Qantas Airways Interview Questions. Fluent in 3 different languages to help communicate with customers that might find a barrier while trying to express themselves. ", "Being a business owner was always about multi-tasking, I would have to answer phones, check emails, do accounting and admin work, etc. Supply Chain Management; Banking, Financial Services & Insurance (BFSI) Digital Marketing; Entrepreneurship; Business Analytics; Human Resource Management We had some group activities together and a one-on-one interview afterwards. I applied online. You come across as very level-headed, reasonable, and balanced. ", "I am assertive and attentive, and I will listen and respond directly, but I know when to use empathy when required or be more direct if need be. They will also be looking to hear about your own personal self awareness and that you are familiar with your strengths and weaknesses when it comes to communication and how this will impact your ability to provide great customer service at Qantas Airways. Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. Has this ever happened to you before? Motivated and resilient change management champion who strongly believes in the power of collaborative teamwork and continuous improvement and experienced Customer Service Expert with a demonstrated history of working in the banking and aviation/service industry. With our interactive map it's easy to plan your next trip using money or Qantas Points. The process took 3 months. Contact us here. Then I was invited to attend an assessment day which was fun and the staff were very friendly and welcoming. Did you do anything notable? Don't be bashful. How to Answer: Why Do You Want to Work Here? Qantas Interview Questions [Best Possible Answers] - WorkNearYou We're constantly challenging ourselves to reimagine our customer experience, and work hard to connect . At Qantas Airways, you would be expected to come to work each shift in uniform and neatly groomed. You can track your Qantas Points, shop and more. Because you will be working face to face with both customers of the airline and staff as well, your interviewer wants to know that you are comfortable in your own shoes when it comes to communication on the job. Some of these questions were timed. My colleagues have always appreciated my ability to speak my mind and not be withdrawn in the workplace. I would look at alternate routing, if necessary, and once again work within Qantas Airways policies on pricing for the customer. Then I was invited to attend an assessment day which was fun and the staff were very friendly and welcoming. Skilled in Banking, Operations Management, Consulting, and Retail. Firstly it was a one on one interview. As you reflect back upon your career, try to think of a time when you can demonstrate your ability to identify a problem, hypothesize a solution, and then set the wheels in motion to make the change a reality. Interviews for Top Jobs at Qantas. how did you handle it? I got 5 questions based on my CV and resume. tell me about a time that you provided exceptional customer service. All in all 4 weeks from application to offer Customer Service Agent (Current Employee) - Melbourne Airport VIC - 21 January 2021. Fly with us and discover the Qantas difference. As you answer, keep this in mind. These may be used as an additional objective, reliable and relevant assessment method. What is the interview process like at Qantas. You have provided a good definition of what being professional means to you. Keep in mind, you should explain any gaps in employment with a legitimate reason, and you should address anything on your criminal record, even if it is something as small as a simple speeding violation in a vehicle. I applied online. I am friendly and love working together.". I applied online. The interviewer will be pleased that you want to keep the customer happy but will also only offer what is acceptable according to company policy. "In my current role, I work with customers over the phone and with those who come into our location in-person, and I'm most often the first face they see. While it may be easy to assume that working as a Customer Service Agent at Qantas Airways is a solitary job working with customers, the truth is that you'll be working as part of a much larger team towards one overall goal--to provide the best service possible to all customers. "Success in my last two jobs really showcased my ability to multitask. the rest of them i need to explain it. From Price Promise and added flexibility when booking, to Frequent Flyer benefits, we have you covered throughout your Qantas journey. The recruitment process varies from role to role, but the general process is outlined below. Earning points couldnt be easier. How to apply | Qantas Careers AU Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. . It's great that you met with your coworker privately and then later escalated the issue when the situation didn't improve. I interviewed at Qantas (Melbourne) in Sep 2018, An online application process followed by a request to submit a video interview with customer service related questions. Earn Qantas Points on our huge range of accommodation options worldwide. The process took 4 weeks. If hired for this role, I would make mastering the systems I would be working in a top priority upon starting. If successful, hopefuls move on to a second round of interviews that typically take . How to apply. Nice! Awesome! A poor customer experience and how did you handle 2. I really love the uniforms that are required for the job and would take a lot of pride in wearing it each day. . I was in a panic. The first time you apply, you'll need to create an account with us. Earning points couldnt be easier. Start your trip in the exclusive surrounds of one of our world class airport lounges. "I really thrive working in a team-based environment, and that aspect of the environment here at Qantas Airways really drew me to applying for this position. It consisted of being welcomed and then being split into different groups. The process took 2 weeks. ", "First, I would apologize that I couldnt answer their question but assure them that if I didnt find the answer, I would get them to the right people to answer it.". If you would like to tell us about an experience with Qantas, you can provide your feedback via our Customer Care Form. As you respond to the question of what being a professional on the job means to you, it is important to understand that professionalism is defined as the level of excellence that is expected of a professional, and this definition directly applies to this role in the way that you handle yourself and your service to others while on the job. I have had several jobs in the past that involved providing service to customers over the phone. Track updates on extreme weather or other major issues that may impact your flight. Find information on travel requirements and more. why do you want to be a customer services? I applied online. Would you have any issues in doing this? Qantas Employee Reviews for Customer Service Representative - Indeed Apologizing and then trying to find the answer or passing the customer along to someone who can help them are all great ways to assist someone with a question you don't know how to answer. Finally, mention how much you like to drive and that you're looking forward to this aspect of the job. Step 7; Recieved job offer. A strong communicator? It was a simple and comfortable process , mostly talking about prior experience, challenges, technologies used, achievements, etc. Online application, Psych assessment, Video Q&A, Group assessment (role play, group activities) and one on one interview, References check, Background security check, Physical health assessment (seeing, hearing, lifting, steps, drug test), Call and email approved. In just three short months, we took a handful of proposals to our director that involved redistributing duties among our staff to be more streamlined in our work. Would you have any issues in doing this? Prepare for questions about personal interests, previous work experience, and strengths. Search for jobsOpens external site in a new window now orfollow us on LinkedInOpens external siteto receive updates. The only blemish on my record is a speeding ticket for going 10 miles per hour over the posted limit eight years ago, and I paid a small fine for this violation. Earn Qantas Points on our huge range of accommodation options worldwide. I applied online. Browse our airport guides and lounge network information. Describe a time when you had to deal with a difficult customer, what was Th outcome and what would you have done differently. This was followed by being invited to a Group Recruitment day at QANTAS training centre which included information presentations, activities and face-to-face interview, I applied online. Describe the upfront and honest approach you would take with your customer and set a timeline for finding them an answer. You will find recent job openings at Qantas airlines in multiple job positions like Cabin Crew, Flight Attendants, Pilots, Catering Service, Ground . Asks whats one time where you had to disobey the rules. Some of these questions were timed. Qantas Careers and Jobs Recruitment | Airways Vacancies 2023 ", Our Professional Interview CoachMarcie Wilmot Reviewed the Above Answer. describe a time you saw a staff were doing something dangerous why do you want to be a customer services? After that they sent me a e-mail and asked me to do a online recorded interview, witch you just had to answer some questions front of your phone and recorded it. I interviewed at Qantas in Feb 2023. Tried to book the same flights online and it said "flight full". An active listener? Whether a customer is experiencing a major delay or a customer is traveling for a life altering reason, you need to approach them with empathy and professionalism no matter what that situation brings your way. The Qantas Airways reservation number is ^1:832:460:1113^. The more you fly, the faster you'll enjoy benefits like priority boarding; or earn points to unlock Points Club, where you'll enjoy benefits like lounge access, orThe Qantas Club to start your journey off right. Step 1; Applied for job. Free interview details posted anonymously by Qantas interview candidates. All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. If apply for a Qantas jobs as customer services in Bangkok $ 35 per year will be standard salary? There was a question about working in a high pressure environment The process took 1 week. Start your trip in the exclusive surrounds of one of our world class airport lounges. Then we had group activity and interview with a Qantas staff. If so, mention this. As you prepare for you interview, think back to a job you held where adherence to regulations was important in the work you performed, describe that experience to the interviewer, and explain the steps you took to ensure you were following all policies. What was your favorite team work and what did you do for it. Our date tracking prior to 2019 was not accurately kept. The Qantas Customer Service Agent recruitment process of online/offline way and submitting C/V at the official job portal by following the below details kindly check carefully. Prior to your interview with Qantas Airways, be sure to really think about what you truly believe is your greatest accomplishment during your career and make sure that it highlights some key qualities for this role as a Customer Service Agent. How long did you run them? I made the decision to monitor our customer wait times and track the total number of complaints that we were getting for a week long period before approaching our management about the need for an upgraded phone system. This may be one or a combination of the following: interview, psychometric testing, assessment centre or in tray exercises. I then approached my supervisor which then led to a meeting with us all, after this mediation, we came to the conclusion that we would work together professionally and never had a problem again.". Qantas Airways +1[850(387)4969] Group Reservation Number I interviewed at Qantas in Feb 2023. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Group assessment; Find out more about inflight dining, entertainment, seat maps and more. Your interviewer will be looking to hear that you are an agile team player who gets along well with others, is able to take direction, and is able to grab the bull by the horns and take the lead, when needed. You'll need to fulfil local residency, citizenship or visa requirements to live and work in the country where the position is based at the time of application. Bookcar hire,car specials, commercial vehiclesandairport transfers. Around 20 of us were arranged to seat in a area, professionally dressed. Each area is marked : role play - interview- group activity and that is how you are successful all based on points, The process took 3 months. By posing this question to you, your interviewer is looking to hear that you are a forward thinker who will be looking for ways to improve the overall customer experience for passengers at Qantas Airways. I interviewed at Qantas in Feb 2023. Stage 3 was a group activity. Customer Service Agents are based in Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra, some regional areas, and overseas locations including New Zealand, Singapore, Hong Kong, China, Thailand, India, the UK and America. With this question, your interviewer will be looking to hear that you'll bring a professional attitude and demeanor to the Customer Service Agent job at Qantas Airways. And don't forget to directly answer the question. The number and type of interviews across the segments will vary. If you were to talk to my references or any past colleague and manager, they would tell you that I am reliable in doing what I say and saying what I do at all times. "I've had two jobs where I did a lot of work with customers over the phone. The only item that shows up on my criminal record is a reckless driving violation I received eight years ago for driving too fast in icy conditions and hitting a tree alongside the roadway.". Write down what you think is important so you can reference it when youre in the role play. The next steps were background and security checks and finally a thorough medical which is at your own expense. Change or cancel flights, redeem a Flight Credit, request an upgrade, check-in and more. Your problem-solving approach to any situation will create opportunities for you to be part of innovative projects, developing and testing product enhancements. News that the . I applied online. Cabin Crew (19) Customer Service Agent (11) Flight Attendant (9) Customer Service Representative (6) Manager (4) . Great! Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Customer Service Agent | Perth - qantas.wd3.myworkdayjobs.com Had the opportunity to ask questions about the platform/technologies that a successful candidate would get to work on. Qantas has hired headhunters to find a replacement for Alan Joyce as the airline seeks to replace arguably the most polarising figure in corporate Australia. I let them know that if they get a voicemail, they can leave a message and the call will be returned shortly. This will give you the best chance of being short-listed for the next stage. We do this by creating interview questions that we think you might be asked. I got chat interview with Qantas. Terms and conditions apply. I am aware of other accessory and grooming policies that your airline has. All Qantas employees are required to pass a security check. I interviewed at Qantas (Brisbane) in July 2016. Customer Service Agents. Describe a time your received negative feedback from management or a guest how did you react and what was the outcome, Describe a time you went above and beyond for a customer and what was the outcome. What was the end result? As a bartender, multitasking was handling a room full of people, remembering their orders, and keeping the bar stocked in short order. I'm accustomed to talking to customers, suppliers, and contractors on the phone. Then we rotated between individual interviews, document checks, an informal q&a, and a written test. Choose the seat that suits you before you get to the airport on Qantas operated flights. Qantas Interview Questions & Answers | Indeed.com What ideas have you brought to a previous role that have benefitted other staff? Quick Apply. The pass can be used at any Qantas International Business Lounge or domestic Qantas Club. ", "Yes, I have had a few, many years ago I worked in a store and bakery where I would take calls and direct them to the right departments, take orders, deal with customer complaints, etc. It is just talking into the computer or phone (depending on what you use). I applied online. Well Overdue: Qantas' Woeful Customer Service Finally Gets Called Out Why do you want to be a customer service agent? I organized weekly meetings for us to meet, and we started with brainstorming ideas and then putting our ideas into action. Qantas Customer Service Representative Interview Questions After that they invited me to attend the Assessment day. required min 500hrs, One of the best experiences ever. The familiar smiles are waiting to welcome you onboard. In those moments, I've learned that I need to step back, take a deep breath, and assess the situation before I go any further. It is just talking into the computer or phone (depending on what you use). Request wheelchair assistance. If you've ever undergone a background or employment verification check for a past job, mention this as well. Over my career, I've learned how to not let my emotions get the best of me. Cabin Crew (19) Customer Service Agent (9) Flight Attendant (9) Customer Service Representative (6) Manager (4) Analyst (3) . I think they were two to three minutes each. Qantas Customer Service Agent Interview Questions | Glassdoor To add to that, specific airports also have many safety and security protocols that all passengers and staff must adhere to. "I would not have any issues with the dress policies that you have in place for your staff. (simple fun thinking and exploring differnent opinions from your group, work together and you should be fine) Then youre off to four different stations. A poor customer experience and how did you handle 2. Several examples include: Our call center temp agency focuses on results . The key point here is to be active in the group and show the assessor you are able to work within the group. 1. Book 10 or more passengers travelling to the same destination. If so, discuss how you successfully handled this. Types of psychometric testing that may be used include verbal reasoning, numerical reasoning, abstract reasoning and personality tests. He was berating our cashier and having heard this from the kitchen area, I immediately went out to try and calm the situation down. What is the hiring process for remote jobs at Qantas? All of these experiences have taught me to be patient, empathetic, and solutions-oriented. Options for mobility and medical assistance and first-time flyers. There was about a month or two wait between each step. I made through all those things and was asked to completed police check, medical test which i paid my own (this thing is ridiculous). In your answer, don't hesitate to give examples of how you've worked as part of a larger team in the past. Excellent! If you don't have exact experience with more government set regulations, reassure your interviewer that you are a team player who follows the rules by talking about other roles where company rules dictated your work. Qantas Psychometric Test, Recruitment process, Interview Questions & Pilot Assessment Online Preparation - 2023 What Is Qantas? I interviewed at Qantas (Brisbane) in Jul 2016. Applicants must have obtained unlimited working rights. Customised deals, dedicated account management support, saving plans and travel policies for large companies who fly a lot. I interviewed at Qantas (Sydney) in Jun 2022, they ask you to come to a group assessment (for me it was at Qantas mascot headquarters with around 50 people), that same day they site your documents and then individual interview. No in-depth technical questions were asked. Qantas Employee Reviews for Customer Service Representative - Indeed "During my time in the restaurant industry, we had to follow strict FSANZ guidelines in our work. Join to connect Qantas. Ground Crew/Ramp Agent - Sydney Airport. Step 4; Invited to an online group assessment. This would also be a great time to point out the benefits of flying with our airline so the customer knows that they are getting the best bang for their buck. ", "I would explain to them I would look into this for them but I can only comply with Qantas policies, but assure them I would do the best I can and explain to them what Qantas has to offer for the money they may spend!". Choose one of our practice interviews to help you better prepare for your upcoming interview.
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