In order to view the dashboard you will need to add Get in touch with our BTnet team to get your quote and get started with your dedicated private line. Search The Phone Book from BT to find contact details of businesses across the UK. You'll find it on your bill. A digital phone line for voice, video and messaging with in-depth analytics, automatic call routing and an online portal, A dedicated connection at our lowest ever price. Monday-Friday08:30 - 17:00Free from UK landlines. Representative Office. This is a great resource if youre trying to solve your problem as it's very likely someone else had the same problem and got a reply with the solution. BT Cloud Voice combines the features of a traditional phone with the flexibility of the cloud. It's not just quicker to view bills and track orders, you can even test the speed of your broadband. Well need your site address and postcode, and an overview of what youll be using your connection for. All connections are subject to survey. The Executive Committee assists the chief executive to: develop group strategy and budget for approval by the Board T&Cs apply. We are processing your online Message. That's why we've been named as a leading service provider by Gartner. Your order number will look like one of these. IT Support For Business | 24/7 IT Support | BT Business Products & solutions Business support Business IT support services IT support for business Get 24/7 IT support for computers, servers and mobile devices from our team of UK-based experts. More information and review your options. Requesting a copy bill Check service status Hosting video calls. Related Types of Business | Related Locations. This price does not include in-life modifications, upgrades, or moves on existing services. If you need to write to us, please check the back of your bill for the right address to use. Popular shortcuts Order number Track a fault Report a fault Download it now and use your device to be totally on top of things: View, pay, and download your bills. When you place an order you can keep track of how it's progressing when you can expect it to arrive or be installed. It was ten times as fast for half the price. Contact BT Business. If you're not happy with how your complaint has been dealt with, our guide will tell you what to do. BT One Braham Braham Street, London England E1 8EE Get in touch via our contact form or ring us on: + 44 20 7356 5000 (general enquiries only) Show location on Google maps Billing enquiries Visit our Billing FAQ page. Our BTnet platform is custom-built to provide your VoIP technology with super-low latency. Location. When you place an order, you can keep track of the progress and when you can expect it to arrive or be installed. That means if the business next door is going through a busy spell, you might end up experiencing delays on your network. All prices exclude 20% VAT. Website. Running cloud-based applications. Unlike broadband, which works on a shared platform, a leased line gives you a single line all to yourself. Starts with two letters followed by six or seven alphanumeric. The BT Business app is the easiest and smartest way to manage your BT Business account on the go. AGE UK LONDON Business Description. Make sure you're always connected with mobile, broadband, phone systems and more. We're prioritising our most vulnerable customers so, if your call isn't very urgent, please use our online support or call us back at a later date. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. Weve even listed the BT opening hours so you dont make a phone call for nothing. 0 to 5 employees,250+ employees,6 to 249 employees. Raise a general billing enquiry. In some cases, BT might need a little time to investigate your complaint and find the best course of action. Designed for 250-4,000 employees, our scalable broadband and mobile packages grow with your business so youre always connected. Suitable for larger businesses in a range of different circuit options, BTnet Ethernet access offers a fast connection for data-hungry businesses. Whether your sites are in the same town or further away, keep your teams close with intelligent networking solutions. The first step to make a BT complaint is to contact the provider right away with details of why youre unhappy with the service youve received. WhatsApp us, The quickest and easiest way to contact us. The BT Business live chat is available Monday to Friday from 8am to 6pm and you can access it by following these simple steps: If BT live chat is available for your enquiry, you will see a button marked Chat now. To quickly and securely report faults with BT Business broadband, phone line, email or Cloud Voice services, first log in. BT Business App Save time, manage your account, and check your services at your fingertips This is a generic error message to tell your something is wrong, Starts with BOS followed by eight numbers, Starts with BT followed by six to nine characters, Starts with GBT followed by five to seven characters, Three letters, three numbers and then two letters, Starts with PX followed by letters and numbers. We have a range of ways to get in touch for new and existing customers. Change your UK billing address. Every single time. business With different channels to choose from depending on your service, be it an issue with billing or broadband, a complaint, getting help with your BT Business account, or anything else; it might be difficult to know how to contact BT. When people connect, there's no limit to the good they can do. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. BTnet is an internet connection dedicated to your business, so you dont need to fight for bandwidth with anyone else. Has hybrid work affected my offices bandwidth needs. We use Direct Private Peering, so traffic doesnt pass over the public internet, and our low latency network minimises lag for unrivalled performance. If you've got a BT TV or BT Sport subscription, you will need to speak to the BT TV and Sport specialists with your enquiry. If you're a BT Mobile customer and need help or support, you can call the number in the table and follow the IVR options to reach the right department as quickly as possible. No matter what you need the BT phone number for, its important to know that BT has dozens of phone numbers. Sharing files. More about managing faults How you do popular tasks Request a copy bill Request a copy bill Best way to get a copy of your bill is to download one with My Account, or on the BT Business app. From a higher volume of video calls than ever before, to cloud-based applications that need a solid line, the way we work has changed in the new hybrid world. Data privacy and security practices may vary based on your use, region, and age. That means you get fast, reliable speeds. It's not just quicker to view bills and track orders, you can even test the speed of your broadband. If your broadband is struggling to cope with demand, then you need an internet connection that can keep up the pace. This will connect you with a BT Broadband Specialist so you can have a text conversation with them. By reporting a fault online, you use the same tests that our advisors would talk you through if you called us. Broadband not working properly? It is chaired by the chief executive. Make sure youre always connected with mobile, broadband, phone systems and more. Its really that simple to contact BT Broadband by SMS. You should never need to contact BT Openreach unless youre reporting an issue with street furniture such as telegraph poles, fibre cabinets, etc. Price subject to survey and location. It's a little bit too early to track your order yet. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Available 24/7. The developer provided this information and may update it over time. If youre still having an issue with your connection, you should get in touch with BT Customer Service to have them run some remote tests to get you back online. The BT phone number and IVR options are available in the table below. Try contacting support if you still can't And if you cant find an answer, go ahead and ask your own question to the BT Broadband Community. Monday - Friday. We know that the internet is key to your business, and downtime means lost revenue. And if you do experience service stops, well provide money-back credit. If an engineer needs to fix the fault, you can choose the best time for them to visit. Mobile costs may vary. Got up to 250 employees? By phone 0800 800154. Available 24/7Free from UK landlines. Get a 200Mbps leased line for 299/month (ex VAT). If you're having trouble with your Broadband, the first thing you need to do is to run a few checks on your BT Broadband router. Rest assured that your call is really important . Bring your people together with tools for easier communication and collaboration, and power their productivity with our customer contact solutions. How to Contact BT Openreach? By phone +441635 691702 If calling from abroad Available 24/7 for lost or stolen mobiles Cost of the call will depend on which country you are calling from. No problem Pay your bill now > My profile View and update your details > Help & Support Get help and support > Check service status > Help and support forums > My services again. BT.com Business My Account Log in Username / Email Password Forgotten login details Not registered? For full Terms and Conditions and Service Level Agreements (SLAs), visit the BTnet Leased Line heading at business.bt.com/terms under the Broadband and Internet dropdown. Also, if you cant see the button, but you see the box Message us it might mean that BT live chat is either not open or its been temporarily disabled due to long wait times. a fault or order with your fault or order references. We only collect anonymous data. Discover solutions that are built for your business, whatever you do. Contact | Phone line & services | BT Business Business help Phone line & services Contact Phone line & services Popular Commonly asked questions Setting up Get up and running Using Making the most of . BT business solutions Work faster, smarter, safer, and stay connected with your world. Weve laid out a new set of commitments in our first business charter, showing our customers BT is serious about helping UK businesses and the public sector in the world of ever-changing technology. If you add all your accounts Try contacting support if you still can't track your order. That means you get fast, reliable speeds. We guarantee we'll carry out repairs within five hours so you can continue with business as usual. Log in to report a fault and youll go straight to the correct place to fix problems. When you have a broadband connection, you share your bandwidth with others. You can also find the BT opening hours so you dont call when the lines are closed. If your problem is more complex and requires an engineer visit, BT Broadband will contact you in less than 15-minutes to book a slot thats suitable for you. Otherwise, please make sure you've got a business reference and try again. The Phone/Broadband/Fault Reference Number you have entered is invalid, please try For example you could say "bill enquiry" to be put through to the BT Business billing department, or if you have a technical issue you could say "report a fault". Weve broken down each way you can contact BT so you can choose the best option for you. Our insights and events hub is your go-to destination for help and advice on the future of your business. Fix Problems and faults Contact Chat, phone, or email Contact us about. Box 730, Warrington, WA4 6WU, In the drop-down menu, choose Contact BT Business, Then choose the product you want to talk about. Want to write to us? Our SME solutions are for you. Offer ends 5 March 2023. That looks like a residential order number rather than a T&Cs apply. Sorry, something went wrong. These cookies allowed us to study how users navigate on the website. When you run the tests online, well ask you simple questions, and let you know how well put things right. Read more about our network latency here. From high-definition Teams and Zoom meetings with colleagues to crucial customer support, never miss an important call or conversation again. Fix Problems and faults Contact Chat, phone, or email Contact us about. track your order here. We're here to keep your teams connected as the trusted partner of businesses around the globe. From top tech articles to new events coming your way, and from cases studies to digital transformation inspiration, find it all in one place. Sometimes we can identify and fix a fault at the same time. Well work with you to develop a tailored package that meets your needs, from super-fast 5G to hardware and devices to keep your whole team connected, no matter where theyre working from. Choose from BTnet Express, perfect for smaller businesses, starting from 195 a month, or BTnet with matching upload and download speeds of up to 10Gbps. Theyre available Monday to Sunday 7am - 10.30pm and you just need to go to the BT Broadband Help page on the Broadband Provider's website to begin. View bills, set up and manage devices, check service status, speed and much more. Another great way to contact BT without calling is to use the BT live chat service. Necessary to provide basic functions of the website such as page navigation. Its not just quicker to view bills and track orders, you can even test the speed of your broadband. But its not mandatory, anyone can quickly begin a BT live chat conversation by following these steps: We should point out that not all products and services from BT have the option for live chat. We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. track your order. You can find our standard Terms and Conditions at www.bt.com/terms. Log in to My EE BT Business app Instant account access View bills, set up and manage devices, check service status, speed and much more. With an ultra-low latency network, theres no delay when it comes to voice traffic, and we use Quality of Service prioritisation to offer business-grade calls with no delays or dropouts. BT Headquarters For corporate enquiries only - call or write to us at our registered office: 020 7356 5000 BT Group plc 1 Braham Street London E1 8EE Registered in England and Wales No. Free from UK landlines. Its quick, easy and available 24/7. You can do lots of things without picking up the phone. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. You can contact BT Broadband customer service via several channels, and it all comes down to the product you have with BT - Regular Broadband or BT Full Fibre. order and you'll shortly receive an email with an order number you can use to BTnet is optimised for voice traffic, including Cloud Voice and SIP services from BT. If the system doesn't recognise what you've said, you will be able to choose from the options menu. Get a BT ultrafast fibre broadband deal today and bundle your TV. BT broadband complaints. This can be done in the following ways: When you initially make your BT complaint, the provider will do its best to find a solution right away. Work faster, smarter, safer, and stay connected with your world. Subject to credit check, business registration and a 5-year minimum term. However, a well-designed system should route a customer to the right person. Choose from a circuit of 100Mbps, 1Gbps or 10Gbps, and speeds from 10Mbps to 10Gbps. Heres how well help put things right. Adjust your speeds to align with your needs: it's internet that grows with you. Search The Phone Book from BT to find contact details of businesses across the UK. Mobile costs may vary. There are lots of quick and easy options to manage your . Cookies used for marketing and advertising purposes. A BTnet Leased Line not quite right for you? You need your billing account number. Tracking your BT Business order online MiCloud UC and CC order enquiries: 0800 345 7984 Monday-Friday 09:00-17:00 MiCloud and MiCloud Advance order enquiries: 0800 181 556 Monday-Friday 09:00-17:00 All other order enquiries: 0800 800 152 Monday-Friday 08:00-18:00 i Track your order online - no need to call Popular FAQs Weve got your order request and will be in touch soon to complete your order. BT Group is one of the UK's largest businesses, directly employing more than 80,000 people across various brands, including EE and BT Business. Visit our online customer service help and support areas If an investigation is required, BT will give you an indication of how long it will take and when you can expect an update. Keep your business, data and people safe with BTnets optional security add-ons including a firewall, file back-up and storage, and threat detection and prevention to ward off potential cyber-threats before they become a problem. Safety starts with understanding how developers collect and share your data. If youve got a smartphone, youve likely got WhatsApp installed which means you can contact BT Business directly using its WhatsApp support number. We can only deal with BT Business accounts. We aim to fix any faults within five hours day, night, or weekends. That means there are no busy periods or dips in data service to worry about. Download our Service Level Agreement to find out more. Discover wholesale, strategic digital transformation, designed for your business and its wider goals. Business growth needs a rock-solid infrastructure. In the latest release we've fixed some bugs to improve your experience using the BT Business app. Mobile costs may vary. In the table below you can find all the BT phone numbers for business customers and the relevant IVR options to get through as quickly as possible. If it's simply a complaint that you wish to make, then these are the numbers you need: 0800-111-4567 from a landline. This will involve a complete review of your complaint to make sure nothing has been missed. Super-fast speeds of up to 10Gbps for both uploads and downloads - even during peak hours. There are no limits to what people can do when they connect. If you have a dedicated IT Specialist, please contact them using their direct phone number, or by email. You can do lots of things without picking up the phone. You'll get a PDF file to keep and print out. Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. This is just a tiny fraction of the information contained on BT Business' contact page! Help with BT Business services including broadband, phone lines, systems, mobile, hosting, email, and billing. BTnet Express From 50Mbps Ideal for smaller businesses Every single time. Discover SME solutions Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Our website is free to use, and the commission we receive does not affect our opinion or the information we provide. If it's for your home account visit BT for the home. Our purpose is as simple as it is ambitious: we connect for good. the new account(s) in My Permissions.Go to My permissions. BT Phone Number for Customer Service & Broadband, Where To Get the Best Moving Boxes in 2022, Power off your BT Broadband router and disconnect it from the power, Plug your router back in to the power outlet, Wait at least two minutes to allow the router to fully boot-up and connect, Youll get a follow up call within 30 minutes, On the next screen, choose the product you need help with, Online via BT Live Chat or the complaints form, Eight weeks has passed since you first made your BT complaint, BT have issued you with a deadlock letter, Post: Ombudsman Services: Communications, P.O. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. BTnet is an internet connection dedicated to your business, so you don't need to fight for bandwidth with anyone else. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. From backing up data to sending hefty files, the UKs no.1 dedicated leased line can handle it all. By phone 0800 800 152 Monday-Friday 08:00 - 18:00 Available 24/7 for lost or stolen mobiles Free from UK landlines. Enjoy a reliable, fast and consistent connection on your cloud applications including Microsoft, Apple, Google and Amazon when you use a BTnet Leased Line. Lessons BT Business Teach Us Choose your leased line plan Compare leased line pricing and find the best fit for your business. All day, every day. You can use the BT Business WhatsApp to help with the following kinds of queries: The services and products mentioned on this website may only represent a small selection of the options available to you. Compare leased line pricing and find the best fit for your business. Whatever industry youre in, weve got tailored solutions to help your people work smarter. Mobile costs may vary. If you have an issue you can find out if is just you, or impacting others in your area. The solutions we sell are integral to modern life. Monday - Saturday08:00 - 18:00Free from UK landlines. Maybe there's a problem with your order. A pop-up will open and youll be connected to the BT Virtual Assistant who will take some basic information before transferring you to a BT live chat advisor who will be able to help you. Cyber-attacks are on the rise, and you cant afford to be complacent when it comes to internet security. Complete account control at your fingertips. How to Buy an Online Listing . one. Contact | Business Broadband & Internet help | BT Business Business help Broadband & internet Contact Broadband & internet Popular Commonly asked questions Setting up Get up and running Using Making the most of . Contact BT . If you have a complaint about BT, there are several ways in which you can make a BT complaint. As your business grows, the demands on your internet connection grow too. A business leased line, on the other hand, is a dedicated line just for you. Everything you need to know about our business leased line, guaranteed network speeds and a connection that never drops. The quickest and easiest way to contact us. Small and medium businesses Got up to 250 employees? Downloading the BT Business app is the easiest and smartest way to manage your BT Business account on the go. Our activities added 24bn to the UK economy. By email Send message We aim to respond to your email within 48 hours - excluding weekends. If your BT complaint is still unresolved or you feel that it wasnt dealt with appropriately at the first step, you can ask for your BT complaint to be escalated. To use BT live chat, it's recommended that you sign-in to your BT login so that your information is easier to access by the BT live chat representative. Here's how we'll help put things right. From networking solutions to link your locations, to security systems to protect your business, were here to help you kickstart your digital transformation. Downloading the BT Business app is the easiest and smartest way to manage your BT Business account on the go. We aim to respond to your email within 48 hours - excluding weekends. The good news is that BT has a strict complaints Code of Practice thats Ofgem approved, so you can rest easy that your BT complaint will be taken seriously.
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