I can't thank him enough for being so friendly, helpful, and honestly just a normal person.. without trying so hard to sell something that actually sells itself. A great way to boost the style of a room is through an interesting rug, and Arhaus shoppers have over 120+ different styles of handcrafted indoor and outdoor rugs to choose from. Top flight experience over here. Shoppers typically enjoy the look and quality of the of the Arhaus dining pieces available, although the prices can be high. We purchased furniture for our living room and dining room. For a company that touts high quality furniture and high customer satisfaction, my experience horrible. Please have your order number available so that we may assist you more quickly. I called to check on the order since we are entering the second week of April. Some shoppers mentioned shipping issues with the lighting pieces they purchased from Arhaus. Each item listed on the Arhaus website has a 'story', 'details', and 'care' section that describes the materials and processes used to create the furniture to help shoppers determine if it's right for them. Absolutely stunning store and I love all their merchandise! Jerry B. said: Montgomery Mall is the premier place to see jailbait. I just ordered too much ;). Michael has also been very helpful as well. Your experience can help others make better choices. All Arhaus sofas are available in Easy Care fabrics, but not all sofas are available in ALL of the different fabric options. Arhaus Customer Service Phone Number & Hours - ForLocations Items purchased and taken with you from a store location must be returned to a store location; these items include specialty rugs, accent pillows and throws, and some lighting and accessories. After 90 days, full payment for the merchandise is required and delivery must be scheduled for your order. It is a bad product as it provides them way too much room to deny claims. they should focus and lean more about the customer service. I love this store! Our delivery team is not permitted to install any electrical equipment or wall-mounted items. Dont buy from Arhaus. For merchandise picked up at the home, refunds will be processed once it has been received and inspected at our warehouse. If you are looking to work with anyone, we recommend working with David for sure. I also found design associate Babs, very helpful and professional in guiding me through patterns for my chairs. Restoration Hardware Company Information Company Name: Restoration. He called back and assured me he, Cher D. said: Upon entering Nordstrom Rack I was not expecting what I saw. Will I receive all of the items on my order at the same time? Visit your local store today to schedule your complimentary design consultation! Thank you to Tricia and Michael for all of the help with our furniture purchases! Join the 41 people who've already reviewed Arhaus. Arhaus Furniture customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement. Everyone is always so helpful and pleasant to work with. She has a flare and creative abilities which we appreciated. For unique dining seating options, Arhaus has upholstered dining chairs/benches/banquettes, wooden and rattan chairs, metal benches and chairs, leather chairs, and more. Something as simple as saying, "I'm sorry" or "Thank you for your patience" can do a lot to calm down an irate customer. Purchased a gorgeous dining table and chairs as well as a unique coffee table. First, the stain (whatever it was) would have gone into the cushion as well. If not reported within 14 days of delivery, the defects and variances will be considered acceptable and will not be accepted for return or exchange. Collections crafted from recycled metals, reclaimed woods, and other hand-finished, natural materials showcase beautiful, organic variations, irregular distresses, sporadic oxidations, color fluctuations, etc. Our Design Consultants are ready to assist you between 9 am and 5 pm EST seven days a week at 866.427.4287. This order arrived yesterday, 7/18/14. The sandals are fine and what was ordered. A 50% deposit may be required at time of purchase and will not be refunded if you wish to cancel, return or exchange for reasons other than manufacturer defect or transit damage. My experience here was terrible. Awesome ordering process! He is honest and doesn't pressure you to purchase from Arhaus. Learn more about purchasing Worry-Free Protection Plans. More info. To purchase or redeem a gift card please do so by phone at 866.427.4287 or by visiting one of our stores. the perfect rug and dining chairs as floor samples. All Reviews Positive Reviews Constructive Reviews What can this brand most improve? This is total crap. Purchased dining table from Tracy shortly after Thanksgiving but couldn't take delivery until well after New Year's due to the holidays. On Arhaus Site, table I orderd takes 9 weeks! Despite the wide range Arhaus quality doesn't dip and they have the same careful checks for all of their product lines. And, the little details are a big reminder that a real person created something special just for you. Business Profile Arhaus Furniture Furniture Stores Headquarters Multi Location Business Find locations Contact Information 51 E Hines Hill Rd Boston Hts, OH 44236-1151 Get Directions Visit. Local and Extended White Glove Deliveries can be scheduled Monday-Saturday excluding company-observed holidays. We have had a fantastic experience from design collaboration, ordering, delivery and follow-through. While you are working on the long-term solution, your customer service representatives should apologize for the long wait and assure the customer that their issue is being resolved. I was sent a second label that i used for the second box. They came in three weeks and the delivery guys were quick and efficient. I went to Arhaus looking at specific dining chairs I was interested in. I've been in multiple times to check on orders, etc and almost each time i overhear sales employees lecturing patrons to always ask for them and also have observed more than once sales associates arguing over who "gets" the client right on the showroom floor. What a beautiful store! As we walked through the showreom we saw so many things that we loved! This site's sole purpose is to help you make the decision faster and with more peace of mind. It was incredibly reasonable! There is no question that their furniture is beautiful and current. Now, more than one year later, we still look around and are amazed with the finished proMy husband and I highly recommend Arhaus and Trish. I ordered several dining chairs that kept coming in damaged. Andrea and Chris are amazing. Here I am 3 months later and issue still not resolved. We make every effort to display the colors of our products accurately on the website. I purchased a lamp through Arhaus. Arhaus - Facebook He was right! So she's trying to email inventory to get some answers for meand I also just saw a charge on my credit card statement that was not supposed to be there. They assist you in every part of the process. Even worse than this, I cannot get straight answer from the salesperson. I found them to be solidly built. I contacted Arhaus service and discovered that the warranty was only thirty days. Love everything! If you do not want ARHAUS to share your personal information for marketing purposes, please click here and we will remove your name from lists we share with other companies. We highly recommend them and will be certain to work with them again. Very poor customer service. We started a collection of nice pieces when they came up as floor samples and now we just finished remodeling our first home and stopped by Arhaus last night. Low and behold, when I called again five days later, my salesperson was out on medical leave for two weeks. And non of the back rests held shape they sagging and about 1/2 full now. We tried every possible method to inflate without, and it just. I truly believe the true measure of a business is how they handle a situation when something goes wrong. Sample email reply to a customer complaint about waiting too long Formal: Dear [name], I am sorry to keep you waiting. The Palmer bedroom set we purchased looks great and very impressed with the quality. Ripoff Report | Arhaus Furniture Review - Bedford, Ohio Debra Cleare helped us with bedroom furniture, accessories and tables. and it was a wrong size, of course. With just over 50+ different styles, Arhaus carries a delightful selection of interesting coffee tables ranging in price from around $549 to $6000+. re: order number 225510 I did so, and they sent a third party furniture repair company. Tonight, we decided to go in to see if we 100% really wanted that couch or if there was anything else that we liked better. 70. He offered different seating options to match the table within our budget. I'm being passed from employee to employee who have no idea what's going on. I ordered Thanksgiving dishes first week in September. Arhaus is an Ohio based home furnishings retailer that designs and sells sleek, modern furniture and home decor. Arhaus in Walnut Creek, CA 94596 - (925) 906-9540 I can't say enough about the beautiful furniture and great customer service at Arhaus. A 50% depositmay berequired at time of purchase and will not be refunded if you wish to cancel, return or exchange for reasons other than manufacturer defect or transit damage. Collaboratively, they helped me select beautiful fabric/leather for my pieces, which I love. No one called. Looking forward to replacing our coaches next. Debra answered all our many questions and offer good advice.The Bostics, I made a purchase in March of 2022. Here are 8 tips for writing great reviews. They just ignore the questions. Run don't walk away from Arhaus! I purchased several pieces of furniture from Arhaus. we waited more than seven months for our furniture, and no one wants to sit on it because it's so unsupportive and no comfortable.
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