I'd bet that the solution is to "clone" not rename. Install the unmanaged package from the prework if you haven't already. Compute Sales Specialist in Taipei, Taipei City, 11568 | Sales at took me 2 hours to undersand that, and without your comment I could have been there forever!! What other fields do you need to add? I resolved the issue, by deleting the Billing profile and recreating it using. Help with Superbadge Service Cloud Specialist step 4 If the answer is a dev org and you are still on step 1 or 2 of the challenge, I would just start over in a playground. After editing the service console, you might have to edit the new profiles. I have created also both categories. Review the steps to rename the console to 'Cloud Support Service Console'. (Hint- search in setup for "support process". It is reason i m getting this error. It's easy to miss. Review the steps to ensure you create the Case Page Layout for the Cloud Technical TeamPage layout is created with name : Cloud Technical Team - not working Cloud_Technical_Team - not working tried so many times but still showing same error.Can you please help me on this. For example, Basic vs Premier support. I created a new dev org to complete the badge.Challenge Not yet complete here's what's wrong: There was an unexpected error while verifying this challenge. Ensure Entitlements are visible on Cases in Lightning.' Select edit page4. I'm sure you've done this but is omin-channel enabled? I've no clue what more I need to do to complete this challenge. Did you start with a clone of the correct profile? Hi All,Im struggling to complete challege 6. This is my journey- a normal kid by day- a Trailhead explorer by night. I'll keep checking if I missed anything. If you are still stuck after that, leave a comment with some more details and I'll take a look. hmmm This looks good. Rated Accounts by State The record count for state and account rating are automatically added. My email template body is set up like this:Hey {!Case.Contact},Sorry to hear that your panels aren't generating the power you hoped for. I also confirm that no additional code exists in this org. Is there an "email template" in the "email template" object? High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. Service Cloud Specialist Superbadge - 4,5,6,7 - Blogger The solution? Ensure Milestones are configured properly for High Priority Cases. That's what i was looking for but i couldn't find the merge field for {!recipient.name} and i used a custom email template so that it would be available to use for the case email action. :), I am unable to solve this. This is my journey- a normal kid by day- a Trailhead explorer by night. Thanks for your time! Does somebody have a thought? When you start a create a new report, simply click to start with a clean screen. "Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. I hope to inspire all of the worlds trailblazers to learn, grow, and experience! Chatter feed and publisher action for email is there, i just tried to add my own email and run the macro and even tho it says it is successful, I am not actually getting the email. Did it help? You also get personal insight into the life of a Trailhead Baby! Thanks a lot. By creating separate question and Answer fields in Knowledge,I was able to complete the challenge. I put both the Security and Service Cloud specialist badges here as they don't particularly belong to another category. I usually visit your website and I always learn something new from here. "I've made all entitlements fields visible for system administrator profile and 2 other profiles that I've created. Did you check the little box to activate the entitlement process? 3. I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. @MM - thanks for your time. Read this article- It should answer your question: https://help.salesforce.com/articleView?id=customizesupport_ondemand_email_to_case.htm&type=5If not, leave some details on your setup of email-to-case. this blog is beneficial and great information to share with us. 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A mistake I have made many times as well! I would also like to contribute in your knowledge by providing you wonderful information on top 10 UI/UX trends in 2022 . Still stuck? Hi,I have some issues realted to the step 4 (Configure case routing), the error message is : Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. I have enabled the knowledge user check box in the user profile. This comment has been removed by the author. For those of you who know me, you probably know that Im lucky enough to have a job that. on 6th challenge. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. If you have renamed the standard console, I would check the API name.. Hi Trailhead Baby, I rename the console service and got the same error, one help. *must be completed in lightning experience*1. {!Case.OwnerFirstName}, Ursa Major Solar. Don't be worried if you are updating several page layouts plus the console app. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Not sure what needs to be done, any help..? Service Cloud Specialist Superbadge - 4,5,6,7. (Email to rebecca@capstorm.com). I am struggling with this part from step 6.Challenge Not yet complete here's what's wrong: We can't find the Recipient field in the email template. This exam zones into Salesforce's second most popular product, diving deep into all the features that make up the Service Cloud. The free lemonade offer worked! I have finally managed to get through this stage. Ensure you set up the routing for Advanced Cases properly. Yes, routing address: routing name (cloudy Email Routing), Case owner (Basic case organizer), email address (my email address), Verification (Verified).Do I need to change something in the support settings? Service Cloud Specialist | Salesforce Trailhead +12,700 Points +300 points. Ensure you group report results correctly. (Not the "standard platform user", just "standard user"). Did you verify that the action is on the page layout Salesforce Mobile and Lightning Experience Actions. Ask Question Asked 2 years, 8 months ago. High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. Ensure the Customer Contact can be tracked on Cases. Goodness! Theyre such a useful way to remember what needs to be done before you start. I'm STILL hacking away at this error message. Change the labels for Case and Product To Maintenance Request and Equipment respectively. The next requirement is to enable a specific feature that enables the pushing of cases to a user based on availability. Take a break, grab a snack, and watch this video. I have to double check the directions, but I believe that you just have to add a few values. I am stuck on challenge 5. Processes. Open a Case in the service console.2. Grief! Mom put me in the shower, and I sneaked out to grab the block bin and dumped it in. Before you begin the challenges, please review Service Cloud Specialist: Trailhead Challenge Help. Here are the particulars that may contribute:I have a separate milestone for Initial Response, criteria: Priority Equals High, Medium, Low; case equals new (honestly, I really wish there was something more about what exactly the definition for initial response was, since this could be a few things, depending on org)I have no success or warning actions.Time Trigger = 20 minutes; start time = Entitlement Process.Violation Action after 10 minutes: create case, assigned to my user (the exercise says case owner, but there's no way to dynamically assign), subject: Contact Customer, due date: Rule Trigger Date, status: not started, priority: High.Anything I've botched, or anything else I should be considering? I have created data categories and Subcategories and have activated.But have issue with the above error. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! Yes! . Let's do this. Could you shoot over a few screenshots of what you have? I recommend that when youve finished this superbadge, TURN THIS OFF unless you want to be inundated with auto-response emails! Would you like to share some details of your current configuration? I am getting this below error. Thank you for your time and response. I have enabled the knowledge in the page layout but still get the same error Is there anything else to try? I'm at a loss as to what I could be missing. LWC Specialist Superbadge : Guide to Challenges - gigminds Service Cloud Specialist Superbadge - Qiita Knowledge Basics for Lightning Experience. Configure a named credential and remote site according to the specifications outlined in the business requirements. Confused? It still gives me the same error that it isn't found. Copyright 2000-2022 Salesforce, Inc. All rights reserved. Error: "We can't find the Entitlement Name in the System Administrator Profile. You write beautiful things. and me too!! Ensure Agents have access to Knowledge when viewing a Case. !I have the same error in challenge 2I am standing in this error for a long timeThe name in my Case page layout is 'Cloud Technical Team' but not runs. Can You Please Provide the notes So we Can Follow That And Solve Superbadge. Also, created Technical Topics (Technical_Topics) with Broken Equipment (Broken_Equipment), Connections & Panel Access (Panel_Access).What am I doing wrong. I also ran into this after copy pasting the API Name out of the error message. If you did them recently, try not to leave it too long to attempt this superbadge. This error keeps coming upWe can't find the Entitlement Name in the System Administrator Profile. It is hard to give many hints about this step without giving away too . Hi there, thank you in advance for your time, very kind of you.I am stuck on Challenge 4 - Routing Case Traffic and the error message I am receiving is:Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall.I have 2 Routing Configurations: Advanced Cases with: 'Routing Priority' of 1, 'Routing Model' of Least Active and 'Units of Capacity' of 2.00 - with a 'Related Queue' of 'Advanced Case Organizer'Basic Cases with 'Routing Priority' of 2, 'Routing Model' of Least Active and 'Units of Capacity' of 1.00 - with a 'Related Queue' of 'Basic Case Organizer'.Also;'Email-to-Case' is enabled and has a Routing Address.I have a 'Service Channel' called 'Stormy Cases' (Case object).I also completed the Trail: 'Omni-Channel for Lightning Experience' but obviously I didn't fully understand it :(Thanks again for your time. Sounds like you need, The instructions mention that agents should be able to decline requests. I'm sure it's something little! Can you help how to revert it back and to see Closed status field. Thank you for sharing wonderful information with us to get some idea about it.Workday Integration Course IndiaWorkday Online Integration Course Hyderabad. Empty the recycling bin. This worked for me. Hello there,I am stuck on Challenge 5I keep getting the error "Challenge Not yet complete here's what's wrong:We can't find a data category called 'Billing Topics'. The only issue remains that the standard email quick action can be added in the page lay out for the Macro but is not visible in the console in the trailhead org. Trailhead Baby any idea? Thank you! MVNOs, Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. I dont see any check box under layout properties of Knowledge. Note the filter. However I successfully created this console in my playground.Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. I'm chasing my own tail. Review the steps to ensure you create the Cirrus Support Process. Service Cloud Specialist Superbadge - YouTube 1 is checked that should not be checked. (It's an easy thing to overlook) If yes, I'd like to hear a few more details about your process. Your message said "violation action after 10 minutes: create case" - but I'm pretty sure you meant task. I can only click on the Email tab. I really learned a lot here. Hi im running into an error on Step 4 "Challenge Not yet complete here's what's wrong: We can't find the 'Basic Cases' configuration. If you are short on time, start around the 20 minute mark. on Challenge 4 of the Service Cloud Specialist and I am going around in circles :(I have: 1: . The custom email button I made was visible instead but was not approved by the Trailhead check. How would you enable people to select cases from an organised list? What can I attach to help diagnose what I am still missing? I noticed you had a third member role name "customer contact" I included that and gave read/write access and it worked. I have the same problem and my Entitlement Process is already active :(. Below are tips and gotchas for each report / dashboard. Review Superbadge Challenge Help for information about the Salesforce Certification Program information and Superbadge Code of Conduct. No idea what is missing. any ideas? Help with Superbadge Service Cloud Specialist step 4. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. When it works it plays a sound to tell you that a case has been assigned to you. Challenge Not yet complete here's what's wrong: @atapper - add those stages in support process and assign. It also removed the approval steps from Process Builder and highlighted (with *'s) the prerequisite items to building my process. rebecca@capstorm.com. Hi All,I am currently stuck at challenge 4. It's likely something simple like an extra character. Thank you SO MUCH. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.- I used the preexisting standard field but I didn't see any missing stage values- I did NOT rename the field name (is that the problem? If you're using a new DE and seeing this error, please post to the developer forums and reference error id: MQUSLKFA.Tried in doing different org too. Use another way to specify capacity for the routing configurations. Activate your knowledge groups and sub-groups. Designers follow many disciplines to create a better online experience for everyone by improving accessibility, user research, and prototyping. You have to make the article "Linking SP-100 to SP-200" visible to everyone. I wish I had a good answer for you! Usually, I'd let you figure it out, but this one is odd- {!recipient.name}And - make sure that you have a contact that is associated with the case. I'm not sure I would have figured that out if I didn't stumble across this forum. Thanks for your Reply but I passed through that step But now I am getting error in Step 7 while validatingChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. Make sure that the correct date range is selected. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Send Email' macro. Viewed 13k times 0 I have tried to find the answers in the Community but am still struggling. Getting the error messageChallenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. I like your blog.Devops Online Training in HyderabadLearn Devops Online. @Joy.. Can you please share the solution ?r. Yes you do. "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Have a question about this project? Its much informative and really i got some valid information.Lapel BadgesInternal Signs, Hi I am stucking step 2, I can't find these options in case layout NewInvestigating CauseInvestigating SolutionResolving with CustomerEscalatedClosed. I feel I can very confidently now teach people about Service Cloud productivity in Lightning and now also have some practical experience in setting up Omnichannel! Various trademarks held by their respective owners. Rated Accounts by State The record count for state and account rating are automatically added. I am also stuck in Challenge 5 with the "Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge.
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