/Tx BMC The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. OK to stay in Oakland for visit to San Francisco? You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. EMC Once you register your card, you can report your Clipper card as lost or stolen to the Clipper Customer Service Center (877.878.8883 or TDD/TTY 711 or 800.735.2929), and they can block your card from further use and restore the balance on your new card. Can I have more than one card in my Clipper account? Vouchers from other operators and tour/sightseeing companies are NOT acceptable on Golden Gate Ferry. https://docs.clippercard.com/brochures/en/clipper_cancellationform_120213.pdf. H*2T0T3415Rf& E\\y\F@B.THH!*o* To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. And my Oyster card. Refunds | bart.gov To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. For three bucks, just consider it a cheap souvenir. 0 S, endstream endobj 207 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 219 0 obj <>/Subtype/Form/Type/XObject>>stream Email clipper@bayareametro.gov. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. Credit Card Type (check one): o MasterCard . Ferry tickets and adult Clipper cards may be purchasedfrom terminal ticket machines in Larkspur, Sausalito, and San Francisco. Q: Ive had a Clipper card with a balance on it sitting on my dresser for probably over 5 years. The Go Pass is a Caltrain-specific program, and the Go and Smart Passesare the only free transit passes available for Stanford affiliates at this time. Transit pass . To apply, visit theClipper START website, call 1-855-614-9149, or emailhelp@clipperstartcard.com. /Tx BMC Account Management | Clipper I dont think you can get back the basic Suica fee either. f HD 0UR K(EP%xg:#6(=VU-zTqwn?p 0 0 10.1455 10.364 re $15.29. Agreement | Clipper If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. San Francisco International Airport (SFO), Electric Personal Assistive Mobility Devices (EPAMDs), Elevator Locations and Accessibilty Pathways, 2023 San Francisco Bay Area Rapid Transit District. Please contact Clipper Customer Service at 877.878.8883 to request a refundwithout cancelling your card. endstream endobj 224 0 obj <>stream Need to Order a Clippercard? Clipper is a regional transit card that can be used on all transit in the Bay Area. This is one option for using up the funds on a paper ticket you own. /Tx BMC Refunds are only available to registered cardholders and are limited to cash value and unused passes and ridebooks. What do you recommend for getting this resolved? The Go Pass is also available to graduate students until December 31,2022*. How can I cancel my card and get a refund? EMC We recommend that you do. Your Clipper card will not be returned to you. bFrADhDwzeCJt>HJG()qCFY9Vq{$s? walk from 12th St. BART to Jack London square? You will need to contact Clipper Customer Service at 877.878.8883 to request a transfer of the transit value to the correct card. Options to Oakland Airport from Union Square. endstream endobj 201 0 obj <>/Subtype/Form/Type/XObject>>stream hb``e``b Y8v $ _(f`ax!y[1igHee,t3mXP!u!Tf3l 3x.S(vOY73 Zl5r0; 4y 'gVlw?H65i\k|ZFKcE2.< If your Clipper card has been loaded through a transit benefit program, the transit value is ineligible for a . You can check your eligibility at our Go Pass and Smart Pass eligibility checker. f 0 0 10.146 10.364 re HD 0UR K(EP%xg:#6(=VU-zTqwn?p 0 S, endstream endobj 213 0 obj <>/Subtype/Form/Type/XObject>>stream EMC I did also find a loophole about the $3 fee: "Clipper will waive this fee if the buyer signs up for Autoload at the time of purchase online at www.clippercard.com. " 0 0 10.1455 10.364 re 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. BART's Treasury Department will no longer issue replacement tickets in order to reduce the use of tickets in the system. The VTA Smart Passallows unlimited travel on VTA buses and light rail. https://www.bart.gov/sites/default/files/docs/Clipper%20FAQ%20updated_1.pdf. All rights reserved. Im planning to take the BART train from Oakland Intl Airport station to 12th St Oakland City Center station. No service to Chase Center atthis time,stay tuned for updates. Include your name, phone number, and return address and note that you are seeking a refund of your paper ticket(s) due to BART's elimination of paper ticket sales. endstream endobj 222 0 obj <>/Subtype/Form/Type/XObject>>stream Transit pass refunds are subject to transit agency approval. EMC H*2T0T341f& /Tx BMC EMC This can be more convenient and less expensive than buying a one-way or day-pass ticket at a station ticket machine. /Tx BMC Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. I know that when you get a SUICA card in Japan, you can put down a $5 deposit and get it back if you return the card at one of the train stations. 0 0 10.1455 10.364 re E\\y\F@B.DHR!"g/ More riders tell of disappearing Clipper card, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Bay Area weather: After thunderstorms and hail, snow could be on the way this weekend, More riders tell of disappearing Clipper card balances: Roadshow, Kudos to Caltrans for following up on drivers complaint: Roadshow, With just 2 cameras, a Texas city controlled traffic at many intersections: Roadshow. How can I cancel my card and get a refund? endstream endobj 216 0 obj <>/Subtype/Form/Type/XObject>>stream Location of mushroom dispensaries in Oakland? All rights reserved. FAQ | WageWorks Refunds are subject to the fees in Section 10. safe parking at hotels near Oakland Airport?? Then throw your Clipper card away knowing that your negative balance is more than $3 so you got your $$ back and then some. EMC If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. More riders tell of disappearing Clipper card balances Stanford Transportation will automatically renew your Go Pass every four months and you do not need to take any action. Subject . What can I do with an online Clipper account? If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. Eligible Stanford affiliates should complete the Go Pass request form to request a Go Pass. Account Management | Clipper If the card reader beeps three times instead of one, your pass has been misread by the reader and you should try to tag again. /Tx BMC /Tx BMC Look for Gary Richards at Facebook.com/mr.roadshow, or contact him at mrroadshow@bayareanewsgroup.com. 0.749023 g Minimum monthly payments are required. Up and Down arrows will open main level menus and toggle through sub tier links. endstream endobj 218 0 obj <>/Subtype/Form/Type/XObject>>stream If a Clipper card is not used for six months, it can be deactivated. Include the card number in your description. EMC Q: Your column about problems with Clipper cards alarmed me, so I checked the three accounts I have to see if values that existed when the pandemic began almost two years ago are still there. Learn More If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. There is a 50 cent surcharge per trip for paper tickets. 0 0 10.146 10.364 re You will get a check in the mail at the address you provide. Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cancelling your card is not necessary. Please note that, Caltrain has a proof-of-payment system for fare enforcement. If not, you can check your balance and add value to the card at a ticket machine before starting the journey. How Do I Check How Much Is On My Clipper Card? - CLJ Learn more about our privacy policy. Each Smart Pass user only gets one replacement per calendar year. That will show you the cost of each trip. /Tx BMC 0 endstream endobj 197 0 obj <>/Subtype/Form/Type/XObject>>stream As part of tuition and fees, all students pay $180 each semester for a "Gator Pass"this . E\\y\F@B.DHR!"g/ Baseball History 1921 Hall of Fame & Other Players/Teams Original News Hope this doesn't break the bank for you. endstream endobj startxref 0 %%EOF 332 0 obj <>stream Get a replacement and balance restoration for a damaged registered Clipper card or a defective Clipper card (damaged and defective cards must be . Phone. /Tx BMC Smashed minivan adds to San Jose neighborhoods frustration, concerns about safety: Roadshow, Is there a different reason for debris problem on 101 that cant be swept away? . Learn More about the future of clipper (external link). This is the version of our website addressed to speakers of English in the United States. What can I do with an online Clipper account? It is available for free to eligible university, and hospital employees. 0 endstream endobj 200 0 obj <>/Subtype/Form/Type/XObject>>stream If you have a Go Pass on one of these cards, please contact our office for a replacement card. 0 0 10.1455 10.364 re Key Clipper information translated to Spanish. Refunds, BART Treasury Department2150 Webster St.9th floorOakland, CA 94612. Skip top navigation. /Tx BMC You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. Agreement | Clipper How many people do not know and never retrieve their funds? Due to increased Clipper Card use and the corresponding reduction in use of paper tickets, the Ticket Exchange Booth at 12th St Oakland City Center Station has been permanently closed. 0 endstream endobj 203 0 obj <>/Subtype/Form/Type/XObject>>stream 0.749023 g f E\\y\F@B.THH!*o* endstream endobj 171 0 obj <>/Subtype/Form/Type/XObject>>stream Sign up for email alerts, Tips for Out-of-State & Out-of-Country Visitors, Pay a Toll for a Vehicle with No License Plate, Annual Vehicle Crossings and Toll Revenues, Disadvantaged & Small Business Enterprise Program, Larkspur Ferry Service & Parking Expansion Study, Sausalito Ferry Terminal Improvements Project. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. I have a whole collection of stored value transit cards from many places! H237402VH2P0P04341Qf& Check with your favorite non-profit or charity organization to see if it accepts these small value tickets. What should I do if my card is lost or stolen? The Smart Passis only available on pre-loaded Clipper cards, which are available through Stanford Transportation. Its also required if you want to set up automatic reloading. While BART has eliminated the saleofpaper tickets from our vending machine,fare gates will still accept paper tickets loaded with funds. Add only that total amount to your card. Clipper said they didnt have money in their accounts. HD 0UR K(EP%xg:#6(=VU-zTqwn?p endstream endobj 173 0 obj <>/Subtype/Form/Type/XObject>>stream EMC /Tx BMC endstream endobj 180 0 obj <>/Subtype/Form/Type/XObject>>stream Ticketsare valid for 90 days from purchase date and are useable on any Golden Gate Ferry departure (except Giants Ferry). Registration is easy, and its free. The refundmay take 4-6 weeks to process. Choose to stay logged in or to log out. Tickets purchased using pre-tax dollars/Commuter Checks are not refundable due to federal restrictions of the Commuter Check program. Just select your station on the Station List page, Just follow a few simple rules when taking your bike on BART, Find out quickly, using the BART Fare Calculator, Stay up-to-date with News Alerts sent by email or text, Explore the lastest job listings on our Careers page. Please have ticket or Clipper (card or smart phone) ready when entering the fare gate or when boarding. If youre not paying with Clipper, please see an attendant for information about ticket purchase. A: No. H*2T0T341f& However, each Go Pass user will only get two replacements per calendar year. Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cance lling your card is not necessary. No. To get a refund, complete the Clipper Cancellation Form and send it to Clipper Customer Service along with your payment information. E\\y\F@B.THH!*o* /Tx BMC EMC If you forget to tag off, pay attention to the Clipper reader's beeping noise when you tag on for your next ride. How can I manage the account on their behalf? EMC So we just kept our Suica as well as our Icocaused in the Kansai. What a scam! It is not available to students or postdoctoral scholars at this time. You must tag your card again when you get off the train. If you are going to ride the Cable Car, ferry, or buses, put Clipper on your phone. Paper Tickets If the balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee.". When riding from Tiburon and Sausalito, tickets and Clipper payments are collected when disembarking in San Francisco. The check may take 4-6 weeks. Your session is about to expire due to inactivity. New Oakland Clipper Customer Service Center Serves East Bay Customers Your session is about to expire due to inactivity. Sign up for email alerts here >, *Visit the Angel Island page for ticketing options and FAQs.. 0 { endstream endobj 205 0 obj <>/Subtype/Form/Type/XObject>>stream Describe the situation, including your account information. /Tx BMC And Venta card LOL, As others have mentioned, use the phone to avoid tge $3 charge. It can hold all transit passes, such as the SF University Pass for Muni, Higher Ed discount product for BART, Way2Go Pass for SanTrams or other products for all major Bay Area transit systems. EMC BART to stop selling all discounted magnetic tickets on December 31 Please note that if you have a discounted card (senior, student, disabled), the Go Pass will not work on these cards. 0 0 10.1455 10.364 re EMC endstream endobj 223 0 obj <>/Subtype/Form/Type/XObject>>stream Metropolitan Transportation Commission . Clipper saves money. Clipper's on your phone! To request a form and find out more information about the authorization requirements, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). QMU**Q=:F KbOsW|EVHJ]e5EA?2f6#A6?X6*OYRcSW)ku< i HJ|urMD.z6;_EFrAhZa9iwFOeFTvy.%lr4pT|_5Zg5S9n898Q>I> f /Tx BMC 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. Ferry Fares & Payment | Golden Gate PDF Clipper Cancellation Form No service to Chase Center atthis time,stay tuned for updates. @ a\y@tS|~vY%sK{nAy bh endstream endobj 168 0 obj <>>> endobj 169 0 obj <>/BleedBox[0 0 612 792]/Contents[225 0 R 226 0 R 227 0 R 228 0 R 229 0 R 230 0 R 231 0 R 232 0 R]/CropBox[0 0 612 792]/LastModified(D:20181023143259)/MediaBox[0 0 612 792]/Parent 162 0 R/Resources<>/ExtGState<>/Font<>/ProcSet[/PDF/Text]>>/Rotate 0/StructParents 1/Tabs/S/TrimBox[0 0 612 792]/Type/Page>> endobj 170 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 195 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 186 0 obj <>/Subtype/Form/Type/XObject>>stream If your card is registered, contact us so we can block your card from further use. For youth, seniors, people with disabilities and low-income adults. Go Pass users can request that the Go Pass be loaded on any adult fare Clipper card of their choice. Other readers wrote of similar fears and refund frustrations. endstream endobj 187 0 obj <>/Subtype/Form/Type/XObject>>stream Key Clipper information translated to Chinese. /Tx BMC `qp8Wkdj434T) Y endstream endobj 214 0 obj <>/Subtype/Form/Type/XObject>>stream You can add value, see what's on your card, and see recent transactions. Get next-day replacement and balance restoration for a lost or stolen registered Clipper card (you must call Clipper Customer Service at 877-878-8883 a day in advance to have your old card blocked). If you forget to tag on and/or off, you will be subject to citation. o Discover . more. Former Tiny Ticket non-profit organizations can still submit these tickets for refund directly to BART Treasury. She couldnt find anyone to help her and purchased BART tickets to get her and her mother home to San Jose. for more info). I would love to consolidate all the cards into one card. HD 0UR K(EP%xg:#6(=VU-zTqwn?p endstream endobj 184 0 obj <>/Subtype/Form/Type/XObject>>stream There is a $5 fee for this service. Adult paper tickets have a 50 cents surcharge on every trip, which equals $1.00 per round trip. E\i\\ 2020, Metropolitan Transportation Commission. Clipper says it does not take funds away, even if the card goes unused for years. BART will refundpaper ticketswith a remaining value greater than $1.00. Please feel free to visit the Clipper FAQ page or contact us at commuteclub@stanford.edu. Authorize payment below. E\i\\ Each youth, senior and RTC card is automatically registered by the Clipper Customer Service Center and therefore has its own account. However, money added since then does not show on the account, as weve not used the cards. If the reader beeps twice to tag you off for your previous ride, swipe your card to tag on. /Tx BMC Copyright 2023 Golden Gate Bridge, Highway and Transportation District. For defective cards, no fees will be charged. Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. The Go and Smart Passesare non-transferable. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. H237402VH2P0P04341Qf& Riders have 2 options for getting a refund: The Clipper program, as a matter of law and policy, does not disclose Clipper account information to someone who is not the registered cardholder, unless Clipper has the cardholder's authorization to do so. Opens in new window. People were just grabbing free Clipper cards, riding BART, racking up negative balances and throwing the card away. Go Pass users should be aware that Caltrain requires you to tag on before and tag off after each ride in order to have a valid fare. Opens in new window. Golden Gate Ferry NO LONGER acceptsBlue and Gold tickets purchased online unless they werepreviously purchased for travel to Angel Island ONLY. Key Clipper information translated to Spanish. Min of $5. If you don't want to deal with that, just pay the $3 to get the card. Refunds are subject to the fees in Section 10. The Go Pass is available for free to eligible faculty, staff, postdoctoral scholars. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-116689862', '');}, 'log_autolink_impression');San Francisco Bay Area. If you have a phone that works in the US, you may be able to set up a virtual clipper card to avoid the $3 fee. Q: I have a similar issue where several hundred dollars in my Clipper account no longer shows online. In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. E\\y\F@B.THH!*o* Enter and space open menus and escape closes them as well. `qp8Wkdj434T) Y endstream endobj 212 0 obj <>/Subtype/Form/Type/XObject>>stream You can do a lot of things with online account management: store your payment information, set up automatic reloading, report a lost or stolen card and get a replacement and balance restoration (for a $3 fee), and download transaction histories. The Student Navigation Center is here to help you understand all the ways you can enjoy the convenience of your card. How can I manage the account on their behalf? /Tx BMC endstream endobj 221 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 198 0 obj <>/Subtype/Form/Type/XObject>>stream Clipper is reusable and long-lasting, unlike paper tickets that get worn and tattered. Choose to stay logged in or to log out. For more information, please refer to our pre-tax payroll deduction web page. Station Agents can also provide pre-addressed envelopes to Treasury. 0 S, endstream endobj 210 0 obj <>/Subtype/Form/Type/XObject>>stream Warriors Ferry / Chase Center Service My spouse, relative, or close friend needs help managing their registered Clipper card. To request a form and find out more information about the authorization requirements, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). Clipper is the all-in-one transit card for the Bay Area. endstream endobj 220 0 obj <>/Subtype/Form/Type/XObject>>stream The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Someone else may be able to use it. New to Clipper? At your request, we can mail you a new card with your balance restored, typically within 2 business days. EMC Tickets submitted for refund must have been purchased by cash or debit card. However, If your card is damaged, you will be charged $5 to replace your card (includes balance restoration) or $5 to refund your Clipper card balance (without card replacement). Note: Clipper may not be used forGiants Ferryorfor group travel - one accountper passenger per trip. Cash value is NOT required and should NOT be deducted when you use an active Go Pass. A Station Agent canhelp process a ticket refund request. To find out more information about replacing an RTC card, please visit 511.org.Opens in new window. To request a refund or adjustment or to report a lost or damaged card, visit the Clipper Customer Support webpage. In the meantime, you must purchase a ticket because valid fare is required before boarding; otherwise, you will be subject to citation for fare evasion. endstream endobj 209 0 obj <>/Subtype/Form/Type/XObject>>stream BART completes systemwide conversion to Clipper-only sales affordable hotels and dining near Fox Theater, Holiday Inn Express & Suites Oakland-Airport An IHG Hotel, Homewood Suites by Hilton Oakland-Waterfront. f Authentic RAW Classic King Size Pre-Rolled Cones 100 Pack & Free Clipper Lighter. endstream endobj 182 0 obj <>/Subtype/Form/Type/XObject>>stream Clipper is the all-in-one transit card used for contactless fare payments throughout the San Francisco Bay Area. endstream endobj 211 0 obj <>/Subtype/Form/Type/XObject>>stream All Access Digital offer for just 99 cents! As others have said, you can get it on the Clipper phone app for free. No. 0 endstream endobj 191 0 obj <>/Subtype/Form/Type/XObject>>stream In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. endstream endobj 185 0 obj <>/Subtype/Form/Type/XObject>>stream For information about fare credits when transferring between Golden Gate Ferry and Muni or the SMART Train, visit our Transferring & Connecting page. endstream endobj 175 0 obj <>/Subtype/Form/Type/XObject>>stream H*2T0T3415Rf& f Otherwise, you will be logged out automatically. It is recommended that items of value be insured when selecting this option. For faster replacement, you also can pick up your replacement card at an in-person service location. H237402VH2P0P04341Qf& EMC Riders will also be able to add enough fare to a paper ticket to exit a station using cash at the Addfare machineslocated inside the paid area of each station. EMC Phone. Mail the ticket(s)toBART's Treasury Department. HD 0UR K(EP%xg:#6(=VU-zTqwn?p /Tx BMC Please note that Go Passes cannot be loaded onto discounted cards such as, Senior, Youth, and Regional Transit Connection (RTC)/ Disabled.
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